Extract Custom Fields Value extension allows you to use code. In this code
you can use whatever you like, you can do $ticket-SetOwner($value). If
it's too hard to figure out. Take a look at Command By Email extension.
On Fri, Apr 19, 2013 at 12:59 AM, Joe Kirby ki...@umbc.edu wrote:
I have a
I have a situation where a php web form is sending an email to RT with some
custom field values.
The requestor of the ticket will be the email provided in the web form.
I would alike to take the value set for a custom field and set the owner of the
ticket to this value.
I have tried a few
