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On 01/02/12 19:19, Kevin Falcone wrote:
Guiseppe - for reference, the syntax Gerard gave you came from the
fact that RT's templates are Text::Templates and you can read more
about them on CPAN:
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Hi,
I'm trying to set up a different subject for different queues in the
same template (autoreply). This doesn't seem to work:
{
if ($Ticket-QueueObj-Name eq 'Work Queue') {
Subject: Helpdesk Job Logged: {$Ticket-Subject}
Output this;
}
elsif
I am pretty sure you can define that on the queue edit screen. I set up
different subject prefixes per queue when I created them. As long as it is a
per queue difference and not changes within a queue based on something else.
Someone correct me if I'm wrong.
Sent from my mobile device.
On
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On 01/02/12 12:03, Joe Harris wrote:
I am pretty sure you can define that on the queue edit screen. I
set up different subject prefixes per queue when I created them. As
long as it is a per queue difference and not changes within a queue
based on
Hi Giuseppe
what is your definition of This doesn't seem to work ?
what is the (bad) behaviour that you are seeing ?
Does an email get sent or not ?
What is its subject line and content ?
Anything in the logs ?
Gerard
On 2012-02-01 12:03, Giuseppe Sollazzo wrote:
Hi,
I'm trying to set up a
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On 01/02/12 13:08, Gerard FENELON wrote:
Hi Giuseppe
what is your definition of This doesn't seem to work ? what is
the (bad) behaviour that you are seeing ? Does an email get sent or
not ? What is its subject line and content ? Anything in the
Try something like
Subject: { if ($Ticket-QueueObj-Name eq 'Work Queue')
{ Helpdesk Job Logged: {$Ticket-Subject} Output this; }
elsif ($Ticket-QueueObj-Name eq 'Task Queue')
{ Support Job Logged: {$Ticket-Subject} Output that; }
else
{ Output other; }
}
In other words, your perl script should
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On 01/02/12 13:30, Gerard FENELON wrote:
Try something like
Subject: { if ($Ticket-QueueObj-Name eq 'Work Queue') { Helpdesk
Job Logged: {$Ticket-Subject} Output this; } elsif
($Ticket-QueueObj-Name eq 'Task Queue') { Support Job Logged:
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Hi Gerard,
many thanks - that worked.
I really need to refresh my Perl...
Cheers,
Giuseppe
On 01/02/12 13:49, Gerard FENELON wrote:
I suspect my proposal is wrong Try instead
Subject: { if ($Ticket-QueueObj-Name eq 'Work Queue') { Helpdesk
Job
On Wed, Feb 01, 2012 at 01:55:34PM +, Giuseppe Sollazzo wrote:
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Hi Gerard,
many thanks - that worked.
I really need to refresh my Perl...
Cheers,
Giuseppe
On 01/02/12 13:49, Gerard FENELON wrote:
I
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