That's what RTFM is for! http://bestpractical.com/rtfm/
On Tue, Jan 20, 2009 at 2:41 PM, John Arends wrote:
> Does anyone have anything set up where you have template replies for
> common situations such as account creation?
>
> A ticket might come in with a request that an account created. A t
On Tue, Jan 20, 2009 at 14:41, John Arends wrote:
> Does anyone have anything set up where you have template replies for
> common situations such as account creation?
>
> A ticket might come in with a request that an account created. A tech
> takes the ticket, creates the account, and sends a repl
Does anyone have anything set up where you have template replies for
common situations such as account creation?
A ticket might come in with a request that an account created. A tech
takes the ticket, creates the account, and sends a reply. Right now they
just keep the automated reply in a text
