Mike,
I find that in that situation, I check the box (include disable users in
search) at the bottom of the screen (for searching for Users) and then using
the *exact* (caps/lower case) format of the UserID that I see in the table,
I usally find what I want. The sear criteria IS case-sensitive.
H
Hi all,
We are using LDAP integration and I'm not able to create an RT account for
an LDAP user to give them RT access(non-priv, just to create tickets and use
SelfService).
RT keeps telling me the account exists, but I can't see it in UI to give it
access to RT.
In the SQL side, I can see the r
