[rt-users] User stats

Is there some way to pull the transactions a user has made from the database? I'd like to be able to compile all of the statistics on a per-user basis. Things like # of tickets created, modified, etc. We don't use time worked. The BP website shows two Activity Reports extensions but they seem

Re: [rt-users] User stats

On Wed, Mar 14, 2012 at 10:21:51AM -0700, Yan Seiner wrote: Is there some way to pull the transactions a user has made from the database? I'd like to be able to compile all of the statistics on a per-user basis. Things like # of tickets created, modified, etc. We don't use time worked.

Re: [rt-users] User stats

On Wed, March 14, 2012 10:29 am, Kevin Falcone wrote: The homepage link for Activity Reports links to the module on search.cpan.org, and most of the changes for the development release of 1.01_01 are 4.0 compatibility fixes. Did installing 1.01_01 fail in some way? Other than custom

Re: [rt-users] User Stats in a Queue??

Hi Erik, Matt, some additional information. I mentioned in my last mail the call like this: /Elements/OwnerSummary, cache = 'quick_search_queues', queue_filter = sub { $_-CurrentUserHasRight('ShowTicket') !exists $unwanted-{$_-Name} }, conditions = [ {cond = Status = 'new', name = loc

Re: [rt-users] User Stats in a Queue??

slow ;-) But it works. Torsten Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Erik Peterson Gesendet: Donnerstag, 20. November 2008 22:45 An: matt wells; rt-users Betreff: Re: [rt-users] User Stats in a Queue?? Hi Matt, I have done

Re: [rt-users] User Stats in a Queue??

That is certainly true. I use the existing ³QuickSearch² element area and provide a new definition for the Element that calls essentially exactly what Torsten mentions below (we have one extra ³active² status called ³waiting²). On my webpage, you there are two files and you do need both of them

Re: [rt-users] User Stats in a Queue??

Works great. Thank you! Last thing... is there a way to put this in it's own box and not inside the QuickSearch box? Really, thank you guys. You guys rock. On Fri, Nov 21, 2008 at 7:31 AM, Erik Peterson [EMAIL PROTECTED] wrote: That is certainly true. I use the existing ³QuickSearch²

Re: [rt-users] User Stats in a Queue??

Hi Matt, You can either ³title² the box something else which is essentially what I did since I didn¹t need the original QuickSearch functionality: |/Widgets/TitleBox, title = loc(Owner Overview), bodyclass = , titleright = loc(Edit), titleright_href = $RT::WebPath.'/Prefs/Quicksearch.html'

[rt-users] User Stats in a Queue??

We have a helpdesk that's going to giving out tickets to our Engineers. They are looking for a way to have pretty much the quick search box but instead of queues it would have the Engineering staff. That way they can easily see that I have 876 tickets and can't take anymore. Has anyone formed a

Re: [rt-users] User Stats in a Queue??

To: rt-users Subject: [rt-users] User Stats in a Queue?? We have a helpdesk that's going to giving out tickets to our Engineers. They are looking for a way to have pretty much the quick search box but instead of queues it would have the Engineering staff. That way they can easily see that I have

Re: [rt-users] User Stats in a Queue??

You might try starting here: http://wiki.bestpractical.com/view/DailyStat Either just using the email report, or figuring out how to adapt the query for use in an Advanced Search to create a dashboard as per Helmuth. -- Cambridge Energy Alliance: Save money. Save the planet.