Try RT::Extension::MergeUsers (unless that has been merged into 3.8?)
from CPAN.
John Arends wrote:
The fact that you have two accounts is the problem. An account can have
a username and an email address so they can log in as 'bob' but have an
email address of [EMAIL PROTECTED]
I'm not
Do their usernames have the proper email address? Or do you end up with
2 accounts per person? If the account a user logs in with is not the
same as the account created when the email is sent in, then the user
won't be able to see the tickets from the other account because you will
have
Well users login with username and the ticket is sent in via e-mail as
[EMAIL PROTECTED] so yes there's two accounts.
Does RT allow for users to login via [EMAIL PROTECTED] Or is there a scrip to
alter the tickets to set it to username instead of [EMAIL PROTECTED] as
requester when tickets are
In RT 3.6.0 it doesn't seem to create 2 accounts for this.
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
Jorge Aldana wrote:
Well users login with username and the ticket is sent in via e-mail as
[EMAIL PROTECTED] so yes there's two accounts.
Does RT
The fact that you have two accounts is the problem. An account can have
a username and an email address so they can log in as 'bob' but have an
email address of [EMAIL PROTECTED]
I'm not sure how you'd fix this problem other than consolidating down to
one account per person. There isn't a way
Hello All,
As users send tickets via e-mail their tickets are Requester set to
[EMAIL PROTECTED] but at login they are username and as username cannot see
their e-mailed tickets within the RT website. Is there a way to set it so
logging in users can see their e-mailed tickets? A scrip or
