Rus
Thank you so much. I had not seen this info before and it did solve my issue.
Not being a programmer did challenge me on how to relate the actual value but
more searching proved fruitful.
Thanks you again very much.
BTW, here is the final template that works great!
===Create-Ticket:
On Thu, May 9, 2013 at 5:13 AM, Joe Kirby ki...@umbc.edu wrote:
Below is a template that works great for creating a child ticket
automatically
===Create-Ticket: Financial Aid and Scholarships - Referral
Subject: Referral to Counselor from Walk-In::{$Tickets{'TOP'}-Subject}
Referred-To-By:
Below is a template that works great for creating a child ticket automatically
===Create-Ticket: Financial Aid and Scholarships - Referral
Subject: Referral to Counselor from Walk-In::{$Tickets{'TOP'}-Subject}
Referred-To-By: {$Tickets{'TOP'}-Id}
Queue: Financial Aid and Scholarships - Referral
