I might be wrong, but I seem to remember there was a specific privilege
to let a user edit their RT at a glance (e.g. by letting them redefine
the order of elements).
I'm having a look under Global-User Rights and nothing seems to match.
I've tried the ModifyGroupDashboard but naturally it's
On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote:
I might be wrong, but I seem to remember there was a specific
privilege to let a user edit their RT at a glance (e.g. by letting
them redefine the order of elements).
I'm having a look under Global-User Rights and nothing
Ah, thanks!
G
On 26/07/11 14:27, Kevin Falcone wrote:
On Tue, Jul 26, 2011 at 02:21:04PM +0100, Giuseppe Sollazzo wrote:
I might be wrong, but I seem to remember there was a specific
privilege to let a user edit their RT at a glance (e.g. by letting
them redefine the order of elements).
I'm
In RT 3.8.4
I have several queues, and several matching groups (IE, group NOC, queue NOC).
Each (privileged) person in the group can see, create, modify, etc., tickets
in their queue. However, I would like them to be able to create and move
tickets to other queues - but, not to be able to
Scott,
Yep. Just give those groups the rights you want them to have for those
Queues. I think that would be the SeeQueue, CreateTicket, and
probably ReplyToTicket rights would do. That way they can create the
tickets, see the list of ticket in a queue and reply to any
email/notifications for
Its maybe possible if you give the NOC group SeeQueue permission on the
destination queue, this will enable them to see the queue in the New
ticket in queue list and the queue list in the basics section.
Regards;
Roy
Lander, Scott wrote:
In RT 3.8.4
I have several queues, and several
the owner of the ticket when they go to move it.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Lander,
Scott
Sent: 07/16/2009 1:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] What permissions?
In RT 3.8.4
I
