[rt-users] Workflow to change Cc on first reply to ticket

Hello, We are using RT 3.8.9 to track issues our company logs with a third party. I use a special queue for this. New tickets created in that queue begin with the third party's mailing list email address in the Cc field. Next, a member of the third party replies and generally takes ownership of

Re: [rt-users] Workflow to change Cc on first reply to ticket

Hello, Here is some examples from the wiki: http://requesttracker.wikia.com/wiki/AddWatchersOnCorrespond http://requesttracker.wikia.com/wiki/AddWatcherPerTicket http://requesttracker.wikia.com/wiki/AutoCcOwner http://requesttracker.wikia.com/wiki/AutoSetOwnerFromCC