Add the group as a CC watcher of the queue (or ticket) that you are
interested in.
For queues: Configuration - Queues - QueueName - Watchers and there
add your group as CC or AdminCC.
For a single ticket: Display the ticket - People and there look for the
group and add it as a watcher.
Carlos, I was going to respond the same way, but that
is more than cc a group when a ticket is filed
^
On 4/27/2010 2:18 AM, Carlos Garcia Montoro wrote:
Add the group as a CC watcher of the queue (or ticket) that you are
interested in.
For queues:
Would someone please tell me how to go about making RT cc all members of a
particular group when a ticket is filed?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the
