I'm using RT 3.6.6 on centos 5.1. I'm new to RT and trying to setup the basics
on how we'll use it to track trouble tickets in our small IT dept.
My plan was to have a single queue NewTicket that was the only queue
accessible to all users. The helpdesk person would look at the ticket and then
Unless I'm missing something in your question: just click on the 'Basics'
link in the navigation bar and select the Queue: pulldown and select the
queue you want it to go into (then save changes by clicking the 'Save
Changes' button).
Steve
On Tue, May 27, 2008 at 12:42 PM, Sells, Fred [EMAIL
