2013/3/24 Tim Dunphy bluethu...@gmail.com
Hello,
Our RT server is growing. Now other departments are starting to get
curious about our ticketing system and wanting to use it. One common
element of all the RT 'at a glance' pages is the '10 newest unowned
tickets' which does not distinguish
Thank you very much, Aaron!
view ticket summaries was wrong set field.
Now all is fine!
On Fri, May 11, 2012 at 5:39 PM, Sampson, Aaron samp...@p2sol.com wrote:
Stefan,
This sounds like a permission issue in your user or global user rights. I
would go back and check under General rights
Peter Murfitt wrote / napísal(a):
I think this is very similar to what Justin was saying a couple of weeks ago:
http://lists.bestpractical.com/pipermail/rt-users/2010-July/065538.html
Though it looked like that bug was fixed by 3.8.8
I have same problem, and I am on 3.8.8. Any idea how
You will need to enable using SQL for ACLs in RT_SiteConfig.pm.
It is beta/testing so buyer beware...
Ken
On Wed, Jul 21, 2010 at 10:45:48AM -0500, Mark Jenks wrote:
I have an issue I am trying to figure out.
The default search for unowned tickets is:
Owner = 'Nobody'
AND (
Mark,
It's just my opinion, but I like that logic. If I don't want someone to see
tickets in a certain Queue, why would I want them to see unowned tickets
in that same Queue? I wouldn't want that to change.
Kenn
LBNL
On Wed, Jul 21, 2010 at 8:45 AM, Mark Jenks
On 07/21/2010 12:50 PM, Kenneth Crocker wrote:
Mark,
It's just my opinion, but I like that logic. If I don't want someone
to see tickets in a certain Queue, why would I want them to see
unowned tickets in that same Queue? I wouldn't want that to change.
Kenn
LBNL
No, but you may still want
On 7/21/2010 1:46 PM, Kenneth Crocker wrote:
Jeff,
Not if I'm not supposed to. So what if there aren't 10 unowned tickets
in the list? As a matter of security, I sure wouldn't want someone
looking at sensitive payroll info on requests in the Payroll Queue if
they aren't even allowed to have
On Wed, Feb 04, 2009 at 08:58:33PM -0500, Rob Munsch wrote:
Hello list,
After some initial confusion, i realized that a user's 10 latest
block gets the 10 latest tickets, and THEN filters it for what queues
that user is allowed to see - sometimes resulting in 4 tickets, or 1
ticket, or no
On Thu, Feb 5, 2009 at 8:15 AM, Emmanuel Lacour elac...@easter-eggs.com wrote:
Depending on your RT version, you can try the following option:
Set($UseSQLForACLChecks, 1);
but read comment on it in RT_Config.pm before enabling it.
Go not to the docs for counsel, for they will say both no
On Thu, Feb 05, 2009 at 10:59:13AM -0500, Rob Munsch wrote:
On Thu, Feb 5, 2009 at 8:15 AM, Emmanuel Lacour elac...@easter-eggs.com
wrote:
Depending on your RT version, you can try the following option:
Set($UseSQLForACLChecks, 1);
but read comment on it in RT_Config.pm before
I suspect that with certain backends or SearchBuilder versions, the
DB plans could be umm... non-optimal for this feature. :) I am trying
it here as well.
Indeed. It's still largely experimental. I'd always been fairly certain
that it was impossible, but Ruslan worked a whole bunch of magic.
DB and setup dependent. ACL checks in RT are painful for all DBs,
however these days we at least know how to cook old queries and there
are a lot of knowledge on the web. This new feature changes balance.
New queries may need new indexes, new execution paths may need new
optimizations and bug
Tyler,
The following is working for me on RT 3.6.5. I found it on the
CustomizingWithCallbacks wiki page under the 'spam' link. You need to
create a file named 'ModifySearch'. See info below.
Cheers,
Ton
Using the Callback system:
/local rt
Matthew Hunt wrote:
Hello all,
Just a kwik one, I have several queues and several groups, but I only
want these individual groups to only view the 10 newest unowned
tickets... of there group. At the mo they can see all tickets that
have not been taken which i do not want. To make it even
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