I'm attempting to write a scrip to merge incoming tickets based off the
Altiris Incident number. I started by following the example here
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages But
I'm getting the following error in my logs:
[error]: Scrip 16 Commit failed: Can't call
On Wed, Jun 10, 2009 at 10:56:08AM -0400, Jeremy Winder wrote:
my $transaction = $self-TransactionObj;
add:
return unless ( $transaction-Attachments-First );
here
my $subject = $transaction-Attachments-First-GetHeader('Subject');
if ($subject =~ /Incident \#(\d+) has/) {
# This looks
On Mon, 2009-06-08 at 09:20 -0400, Jesse Vincent wrote:
RT 3.8 has a built-in Scrip which should take care of this for you once
it's taught to recognize the subject tags from altiris.
You want to look at the documentation for ExtractSubjectTagMatch in your
RT_Config.pm
This looks like
Medium Incident #11495 has been reassigned by Somebody
So of course our RT makes it:
[rt.local #104] Medium Incident #11495 has been reassigned by Somebody
Anytime the Altiris system updates their ticket we create a new one and
anytime RT updates our ticket they create a new one.
If
On Thu, 2009-06-04 at 14:17 -0700, Tom Lahti wrote:
Medium Incident #11495 has been reassigned by Somebody
So of course our RT makes it:
[rt.local #104] Medium Incident #11495 has been reassigned by Somebody
Anytime the Altiris system updates their ticket we create a new one and
