Re: [rt-users] How to run Queue-Bound scrips instead of the global version?

2006-08-29 Thread Roy El-Hames
You can either modify the condition of the auto-reply global scrip to check the queue value if its equal to the queue you don't want to run on then return undef, or the better solution is to implement Dirk Pape extension which hide/suppress global scrips:

[rt-users] Reports: Newbie looking for some help.

2006-08-29 Thread Brendan S (Scratch User)
Hi I have just installed (yesterday) rt (3.6.1) on opensuse 10.1 - and added a couple of pages on the experience to the wiki: http://wiki.bestpractical.com/index.cgi?OpenSuSE101InstallGuide This is the first time I have ever installed/used: Apache, Mysql, perl, cpan (and of course rt) - so my

[rt-users] Centos 4.3, rt no joy. (DBD::Oracle ?)

2006-08-29 Thread Chip Mefford
Attempted to install 3.6.0 on Centos 4.3 (up to date as of this am) I've been trying for a few weeks, on and off to get this working. Finally gave up trying to resolve seemingly endless dependencies and hunted around for a rpm based (yum preferrably) based install. Finding

Re: [rt-users] logging to file

2006-08-29 Thread Drew Barnes
I've always had to touch the log file and give appropriate permissions. [EMAIL PROTECTED] wrote: RT version3.4.2 This is what I added to my RT_SiteConfig.pm # Mail loops will generate a critical log message. Set($LogToSyslog, ''); Set($LogToScreen, 'error'); Set($LogToFile ,

[rt-users] Almost there!

2006-08-29 Thread Ben Weston
I've used RT Extensively, but this is my first attempt at doing an install of it. I'm running Fedora Core 5 and Apache2. I've been stuck at this point for a week or two. Now that I'm back working on the RT project, I figured it's time I ask for some help. I've gone through the wiki docs,

Re: [rt-users] Centos 4.3, rt no joy. (DBD::Oracle ?)

2006-08-29 Thread Ole Craig
On Tue, 2006-08-29 at 09:33 -0400, Chip Mefford wrote: Attempted to install 3.6.0 on Centos 4.3 (up to date as of this am) I've been trying for a few weeks, on and off to get this working. [...] Chip - I've been running 3.6.0 on CentOS 4.3 without too many troubles, after perusing the RHEL4

Re: [rt-users] Centos 4.3, rt no joy. (DBD::Oracle ?)

2006-08-29 Thread Frances Albemuth
I've never tried the RPM-based install, but there are a couple of ways to satisfy the dependencies. I generally try to keep my perl modules out of the RPM system, so you'd be using CPAN instead of a package manager/repository like yum. If you still have the source sitting around and it's the

Re: [rt-users] logging to file

2006-08-29 Thread [EMAIL PROTECTED]
ok I will try that...any idea of what will be logged in debug mode? On 8/29/06, Drew Barnes [EMAIL PROTECTED] wrote:I've always had to touch the log file and give appropriate permissions. [EMAIL PROTECTED] wrote: RT version3.4.2 This is what I added to my RT_SiteConfig.pm #Mail loops will

[rt-users] RT will not install dependencies on Centos 4.3 + newest security updates

2006-08-29 Thread BDaniels
Attempting to do a new install of RT 3.6.1 on a fresh install of Centos 4.3 with all current updates, I get the following errors during the build process when attempting to run perl sbin/rt-test-dependencies --with-mysql --with-fastcgi --install as root. Removing previously used

Re: [rt-users] Almost there!

2006-08-29 Thread Andrew Nicols
On 8/29/06, Ben Weston [EMAIL PROTECTED] wrote: Here is what I have for an httpd.conf at this point Directory /opt/rt34/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler RT::Mason /Directory/VirtualHostPossibly unrelated...I'm fairly new to Apache as

Re: [rt-users] Almost there!

2006-08-29 Thread Drew Barnes
I get this when it is trying to log to file but I haven't touched the file yet. Check that? Andrew Nicols wrote: On 8/29/06, *Ben Weston* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Here is what I have for an httpd.conf at this point. ... Directory /opt/rt34/share/html

Re: [rt-users] Centos 4.3, rt no joy. (DBD::Oracle ?)

2006-08-29 Thread Max H.
Chip Mefford wrote: Attempted to install 3.6.0 on Centos 4.3 (up to date as of this am) I've been trying for a few weeks, on and off to get this working. Finally gave up trying to resolve seemingly endless dependencies and hunted around for a rpm based (yum preferrably) based install.

[rt-users] Almost there... Some progress... maybe...

2006-08-29 Thread Ben Weston
Several people have sent me emails directly have have been quite helpful. I appolgize if I haven't replied personally. The advice I've gotten has certainly made some progress Though I'm still looking at the same page as a result. Please bare with me while I paste in cfg's and error

Re: [rt-users] Almost there... Some progress... maybe...

2006-08-29 Thread Ben Weston
Ben - If this is a cut/paste, looks like there's still a tyop [sic] in your httpd.conf -- you're specifying /opt/rt3/ everywhere except the Directory container where the handlers are defined. That directory container is for /opt/rt34/share/html, rather than /opt/rt3/share/html. Or was

Re: [rt-users] Almost there... Some progress... maybe...

2006-08-29 Thread Ben Weston
I went into Webmin and looked at the SQL DBase (my MySQL skills are very limited), and that database apparently has no tables in it at all. Did my DBase not initialize properly during install? I wouldn't be surprised, since I've had to adjust settings today to make everything sane as far

Re: [rt-users] Almost there... Some progress... maybe...

2006-08-29 Thread Andrew Nicols
On 8/29/06, Ben Weston [EMAIL PROTECTED] wrote: I went into Webmin and looked at the SQL DBase (my MySQL skills are verylimited), and that database apparently has no tables in it at all.Did my DBase not initialize properly during install?I wouldn't be surprised, since I've had to adjust

Re: [rt-users] Almost there... Some progress... maybe...

2006-08-29 Thread Michael Liebman
On 8/29/06, Ben Weston [EMAIL PROTECTED] wrote: I went into Webmin and looked at the SQL DBase (my MySQL skills are very limited), and that database apparently has no tables in it at all. Did my DBase not initialize properly during install? I wouldn't be surprised, since I've had to adjust

Re: [rt-users] Almost there... Some progress... maybe...

2006-08-29 Thread Ben Weston
Thank you everyone for your help I now have a login screen, and the abililty to log in (colors are screwy and the pics are broken, but I'm happy to have gotten this far). You'll probably hear from me again as I try to finalize and tweak things, but you've proven the most helpful

[rt-users] Display ticket contents without requiring login

2006-08-29 Thread Shannon Adams
The following link logs me in automatically in our RT environment: http://rt.ourcorp.com/?user=guestpass=guest However, I want to to provide a link that will log in as guest and view a specific ticket number in one link. The following link will show the ticket contents, but the user has to

Re: [rt-users] Almost there... Some progress... maybe...

2006-08-29 Thread Andrew Nicols
On 8/29/06, Ben Weston [EMAIL PROTECTED] wrote: Thank you everyone for your helpI now have a login screen, and the abililty to log in (colors are screwyand the pics are broken, but I'm happy to have gotten this far).See http://wiki.bestpractical.com/index.cgi?ApacheConfig for advice on this

[rt-users] log activities on a per user basis?

2006-08-29 Thread [EMAIL PROTECTED]
I am currently logging in debug mode to a file. I currently do not see any information on activities on a per user basis... I mean users that have access and can log into RT... Info on what user modified what ticket or which user ran a specic query... that sort of thing... Is this possible with

RE: [rt-users] Display ticket contents without requiring login

2006-08-29 Thread Schultz, Eric
You're kidding, right? http://rt.ourcorp.com/Ticket/Display.html?id=477user=guestpass=guest -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shannon Adams Sent: Tuesday, August 29, 2006 1:03 PM To: rt-users@lists.bestpractical.com Subject:

Re: [rt-users] New Ticket In Queue Alerts

2006-08-29 Thread Alan Premselaar
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Chris Allermann wrote: First of all I am rather new to RT, so please forgive me if this is a stupid question. I've been searching the wiki and experimenting with my install for a couple hours now and have not come up with a working solution yet.