[rt-users] How does RT perform login?

What is the mechanism of logging a user in? Is it sufficient to have - a valid session in the sessions table - a valid cookie matching the session? to access RT via Browser? Can a session be hijacked this way? We are looking for a way to login in a user automatically without filling the

Re: [rt-users] RT on Oracle 9i or 10g.

Deepika Bhatia wrote: I was wondering if anyone is running RT on Oracle 9i or Oracle 10g. I am curious how is the performance of the application with the Oracle database? We are using OracleXE and performance has been good and judging from query times from other databases I think very good.

Re: [rt-users] Sudden segfaults Rt-3.6.3

Looking back through old logs, this has happened before but not with the frequency that has occurred in the last 3 days. On Thu, 2007-07-26 at 14:50 -0500, Scott T. Hildreth wrote: I've had rt-3.6.3 running for awhile, while I was on vacation users were complaining that the changes to tickets

Re: [rt-users] rights for create ticket in queue drop down

Thank you all for you responses ... I need to pay more attention to what rights are assigned on my system .. Ruslan; I am not sure if I would agree with you about the CommentOnTicket right, there is a big difference between adding/ therefore seeing Comments and changing the status of a ticket

Re: [rt-users] RT not connecting to database?

Have you checked the mysql logs or done a 'show processlist' in a mysql shell to see if the connection attempt by RT is even making it to the mysql server? James Moseley John Oliver

Re: [rt-users] Help with a query

we don't recommend using pure SQL within RT's DB to do any manipulations, even for reports we suggest API, but anyway you should ask more specific questions to get answer, for example how to select all watchers of a ticket with id X? or something like that. On 7/26/07, Christopher Moughan [EMAIL

Re: [rt-users] Sudden segfaults Rt-3.6.3

On 7/27/07, Scott T. Hildreth [EMAIL PROTECTED] wrote: On Fri, 2007-07-27 at 00:48 +0400, Ruslan Zakirov wrote: mysql update? perl modules updates? Try different versions of DBIx::SearchBuilder, but if you see seg faults then it's most probably some binary module, for example DBI or

Re: [rt-users] rights for create ticket in queue drop down

On 7/26/07, Roy El-Hames [EMAIL PROTECTED] wrote: Kenn; Thanks for this , a couple of questions: If you have granted your users the SeeQueue right how are you stopping them from seeing the ticket listings within a queue??? only ShowTicket right allows you to see a ticket. For example user has

Re: [rt-users] rights for create ticket in queue drop down

Kenn; Thanks for this , a couple of questions: If you have granted your users the SeeQueue right how are you stopping them from seeing the ticket listings within a queue??? Its interesting your point about CommentOnTicket right , are you saying if someone have ModifyTicket they can Comment on

[rt-users] Re: via RT not showing requestor email

Downgrade to RT 3.7.5 we benn used for a cpl of month's without problems and the same issue is present. Maybe some RT_Siteconfig mismatch? Are we the only one who ever experience this? All thoughts will be welcome, getting desperate in here!! Thanks. Seb.- On 7/25/07, [EMAIL PROTECTED] [EMAIL

[rt-users] rights for create ticket in queue drop down

Hi there; What rights should be granted to users on queues so these queues are visible from the New Ticket in Drop down .. and also from the Queue drop down in the Basics section .. What I want is for some users to be able to create tickets and move tickets to a particular queue, however they

Re: [rt-users] CC not receiving email

--- Kenneth Crocker [EMAIL PROTECTED] wrote: Do you have a scrip with the condition set to On Status Change with the action set to Notify Others? If you specifically want only certain status changes, then you need to make the condition User Defined and write a perl scrip something