To my answer my own question:
I forgot to pass QueueObj as an argument to EditPeople in the calling
web page ModifyAll.html.
Doro
2008/9/15 Dorothea Muecke-Herzberg [EMAIL PROTECTED]:
Hi there,
We noticed that only the Admin Cc (and Cc for that matter) that are
manually added to a ticket
Hi,
Starting on the home page of RT, when you click on 'Tickets' on the
left hand side I get a screen that says this.
Results
Wrong query, expecting a OPERATOR in '%20Owner%20--here%3D
%20%27Nobody%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status
%20%3D%20%27open%27)'
And then
I just ran into the same issue. What I found in my case was that I had
the site setup to use 'https' but I was using the default value for
$WebBaseURL:
Set($WebBaseURL, 'http://' . RT-Config-Get('WebDomain') . ':' .
RT-Config-Get('WebPort'));
which uses 'http:' rather than 'https:'. When I
Hi,
Here's what I'd like to have done.
I have 4 queues for different departments. I am setting up the global
permissions for ALL our users. I'd like them to have these abilities.
- See their own tickets
- See what queues they can put new tickets into
- Reply / modify their own tickets /
Is there any way to configure a custom field to utilize the WYSIWYG
editor? In particular for the Fill in one text area type. RT 3.8.0.
Thank you,
--
Tom Remmers
KDH Consulting
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Hi,
We're using RT to track ongoing issues with our new building.
Tickets are submitted via email and are sorted manually into one of
several queues depending on subject matter.
I have set up the SelfService web interface so that users can see
their own tickets, and this is working well.
Alpha
Firefox 2.0.0.16 on Win XP SP3
S
-Original Message-
From: [EMAIL PROTECTED] [mailto:rt-users-
[EMAIL PROTECTED] On Behalf Of Jesse Vincent
Sent: Monday, September 15, 2008 9:24 AM
To: RT-Users Users
Subject: [rt-users] Opinions requested: RT 3.8 typefaces
Over the weekend,
Hi All,
We have been using RT in a class B network (142.90.0.0) for few years. I
just realized when users from different IP addresses inside our network
log into RT's web interface the log file records ALL connections from
98.240.133.0! The exact message is: RT: Successful login for USER_NAME
Okay so I have been messing with different permissions all morning and
it looks like I need some guidance to get what I'm looking done.
I don't want the users to have access to the contents of what is in my
queues, yet I want them to see what queues we have to better place
their ticket to
On Sep 16, 2008, at 1:31 PM, Todd Chapman wrote:
Jesse,
But this isn't a matter of permissions checking. If iterating over
the query results skips disabled rows then Count should be able to
eliminate them too. Right?
I'm sure it could be made to do so, yeah. But the disabledness is
Chris,
I believe you can just add the See Queue permission to unprivileged
users for the queues you'd like them to see. Please clarify your
request if I'm missing something...
Forrest
Chris Cooke wrote:
Hi,
We're using RT to track ongoing issues with our new building.
Tickets are
I know in SelfService you can get all your open requests within one
click. I would like to have this functionality for privileged users as
well, with out having to go to SelfService.
Is there a way for me to add something that looks like a module from
the dashboard, or adding a link to the
I noticed on the BestPractical Website Blog:
http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html
a screenshot for the Create a New Ticket page which shows the Rich
Text Editor enabled.
This leads me to assume I have a configuration, or possible Rights,
problem
It's a bug in /opt/rt/share/html/Ticket/Create.html. It's fixed in SVN
already so you can just fetch the new version from there or here's a
patch that should fix it:
--- share/html/Ticket/Create.html 2008-09-03 14:35:38.0 -0700
+++ local/html/Ticket/Create.html 2008-09-10
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