Thanks again, that worked! You've been indispensable with these
questions!
- Johnathan
On Jun 16, 2009, at 11:25 AM, Ruslan Zakirov wrote:
On Tue, Jun 16, 2009 at 7:14 PM, Johnathan Belljohnathan.b...@baker.edu
wrote:
I'm trying to modify some ACL's from a script. In particular, the
Folks,
It seems that I have to grant the right ShowConfigTab to allow an agent
to click on a person and see their contact info.Is this expected to work
this way?
This e-mail message is intended only
On Tue, Jun 16, 2009 at 10:52 PM, ravi ravi-li...@g8o.net wrote:
On Jun 16, 2009, at 5:33 PM, Kevin Falcone wrote:
On Jun 16, 2009, at 5:19 PM, ravi wrote:
any documentation on what is passed into a Callback? I am mostly
Googling the Callbacks I am interested in to figure out, using
Is it possible to have a different set of statuses for different
queues? I know I could just create a different field, but if it is
possible I would just rather use built in.
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The plot thickens...
I had the admin blow away our RT install and re-do it from scratch. It
should be totally stock 3.6.5 now, no customizations of any kind.
Running rt-setup-database-3.6 still has errors (although it happily runs
to completion):
Now creating a database for RT.
Creating mysql
Johnathan,
Since you want to specify your own action code, you make the setting for
Conditions to OnCreate and Actions to User-defined. Since you
want your actions to take place while RT is doing other actions (like
creating a ticket, notifying a user, updating other fields), I recommend
you
After some looking around I ran across the __CURRENT_USER__ variable
that allowed me to create a saved search that worked for any logged in
user. I don't remember where I found that variable, and it took me a
while to figure out what the variable contained so I could accurately
use it. Is
Hi,
I've searched about this but was not able to find another user with
the same problem.
I have been referring to use case scenarios found in the Wiki such as:
http://wiki.bestpractical.com/view/WriteCustomAction
I am unable to disable transaction records when adding a reference
such as the
On Jun 17, 2009, at 3:36 PM, David wrote:
Hi,
I've searched about this but was not able to find another user with
the same problem.
I have been referring to use case scenarios found in the Wiki such as:
http://wiki.bestpractical.com/view/WriteCustomAction
I am unable to disable
On Jun 17, 2009, at 11:39 AM, Beachey, Kendric wrote:
Creating ACL...[Wed Jun 17 15:30:16 2009] [crit]: 1
(/usr/share/request-tracker3.6/lib/RT/ACE_Overlay.pm:909)
[Wed Jun 17 15:30:16 2009] [crit]: Can't load a principal for id
(/usr/share/request-tracker3.6/lib/RT/ACE_Overlay.pm:910)
As far as I recall per attachment and a bell dings that there was a
mod to control number of files or total size. I can be wrong regarding
mods.
On Thu, Jun 18, 2009 at 1:31 AM, Paul Hirosepthir...@ucdavis.edu wrote:
Is the MaxAttachmentSize variable a per-attachment limit? Or is it a
Have you tried tuning MySQL with mysqltuner? We had a similar problem when
our attachments table grew over 2.2gb. I was able to resolve the issue we
had by increasing settings based on the recommendations from mysqltuner. We
frequently experienced ticket load times of upto 14 - 30 seconds but
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