Dear RT Developer,
i'm looking for a way for a special custom RT Page to bypass the Homepage
Refresh interval. I copy and pasted from other pages the following:
/Elements/Header, Title = loc(Request for Change: User Account), Refresh
= $session{'home_refresh_interval'}
But now the Homepage
Hi all,
I just wanted to let everybody know that I added two new pages to the RT wiki:
* MuteResolvehttp://wiki.bestpractical.com/view/MuteResolve - let resolver
choose not to send email on resolve;
* OnCreateCheckCFhttp://wiki.bestpractical.com/view/OnCreateCheckCF - check
presence of a
Hi,
how can I call a Bash script (/home/user/test.sh) from a RT script
Many Thanks
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Hi folks,
I can't seem to get this right. I have a template that creates a series of
child tickets that I want to be interdependent based on the value of one or
more custom fields. Everything is working very well, save for actually
creating the dependencies... here's a bit of the relevant
Hi,
RT is 3.6.1 on a debian system
we just found out that in the people section everyone who can login can
search for people. So a person who has the following rights:
CreateTicket
ReplyToTicket
SeeQueue
ShowTicket
can go to the people section and do a search like:
userid doesn't contain xyz
Has anyone here figured out or can offer advice as to how to add to the ticket
metadata page a link to an external form with CFs in the link arguments?
As part of resolving a ticket we need to use another online form. We'd love to
have a link on the ticket metadata page to that form that
On Thu, Jun 18, 2009 at 11:27, Ken Crockerkfcroc...@lbl.gov wrote:
Why is it a security issue? If your privileges are allowing them to
go to a user Preferences, then I understand, but to just know what
UserIds are on the system doesn't seem like a big deal to me.
It gives them in a edge into
Jeremy, templates use perl code, so just use perl comments:
{ ### This template is for doing something or other.
### Call me if you have any question. }
Regards,
Gene
At 07:28 AM 6/18/2009, Jeremy Winder wrote:
How do I add comments to my templates so they can be backed up or moved
from RT
Jerrad,
Yes, but you can keep them out of other accounts by removing so many
global privileges and making them Queue-level privileges. That way, no
one can get into a Queue unless specifically allowed to by privileges.
Kenn
LBNL
On 6/18/2009 8:31 AM, Jerrad Pierce wrote:
On Thu, Jun 18,
Yes, but you can keep them out of other accounts by removing so many
global privileges and making them Queue-level privileges. That way, no one
can get into a Queue unless specifically allowed to by privileges.
I think you missed the crack part.
If I can get a list of usernames on a
Self-Update,
I can’t seem to get this right. I have a template that creates a series of
child tickets that I want to be
interdependent based on the value of one or more custom fields. Everything
is working very well, save for
actually creating the dependencies… here’s a bit of the
Violetta;
You also made these people privileged (Let this user be granted rights
is ticked), the question is do you want them to be privileged, if these
are your customers then you should untick this and force them into the
restricted SelfService, if you have to have them privileged then by
To List,
I'm trying to get the old value of the ticket status so I can re-set it.
So far, I have this:
my $trans = $self-TransactionObj;
my $oldvalue = $trans-Field('Status');
$oldvalue-Load($trans-OldValue );
and it's not working. Can anyone help? Thanks.
Kenn
LBNL
Thanks Kevin for the response,
I checking procmail to filter before getting to mailgate however, procmail
filters on a user level and uses user home directory for the configuration
file.
We did not create user for RT, we just forward using alias
ie:
#RT Mailgate user for production
prod1:
Raed,
HA! I'm not surprised, being a perl newbie. First, I've set the
condition to check if the user is resolving the ticket (working).
Then, I'm examining a CF to see if it has a value, which is working. If
the CF has no value then I want to re-set the Ticket Status back to what
it was. The
my ($status, $msg) = $self-TicketObj-SetStatus(
$transaction_object-OldValue );
unless ( $status ) {
$RT::Logger-error( Couldn't set status: $msg );
return 0;
}
On Thu, Jun 18, 2009 at 10:02 PM, Ken Crockerkfcroc...@lbl.gov wrote:
Raed,
HA! I'm not surprised, being a perl newbie.
On Jun 18, 2009, at 1:10 PM, rmp dmd wrote:
Thanks Kevin for the response,
I checking procmail to filter before getting to mailgate however,
procmail filters on a user level and uses user home directory for
the configuration file.
We did not create user for RT, we just forward using
Ruslan,
Thanks! That will be a big help.
Kenn
LBNL
On 6/18/2009 12:01 PM, Ruslan Zakirov wrote:
my ($status, $msg) = $self-TicketObj-SetStatus(
$transaction_object-OldValue );
unless ( $status ) {
$RT::Logger-error( Couldn't set status: $msg );
return 0;
}
On Thu, Jun 18, 2009 at
On Jun 18, 2009, at 10:39 AM, Kim Jones wrote:
Has anyone here figured out or can offer advice as to how to add to
the ticket metadata page a link to an external form with CFs in the
link arguments?
As part of resolving a ticket we need to use another online form.
We'd love to have
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