Hi Kenn,
I might not understand your concept. What does such a view look like?
Our customner wants to check anytime which tickets are new, open and
resolved which I thought is the quickest via browsing the RT. Of course
I am happy to get more infomation about your views, but to be honest, in
Hi All,
I've got a little bit of an odd issue. I've just upgraded to 3.8 from 3.6.6 and
it appears if I copy/paste a ticket number with a whitespace in front of it, I
get Found 0 tickets.
http://rt.mycompany.com/Search/Simple.html?q=+424285
However what is interesting is this appears to only
subscribe
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy
Dusty,
There are group rights to a Custom Field (so you can set rights to
see, Modify, and Admin a CF), Group rights to Groups (so you can
set rights for which group can admin the group, and See the members
in a group). Then there are Queue rights or better stated Rights TO a
Queue for a
On Mon, Jun 22, 2009 at 10:33 AM, Ken Crocker wrote:
There are group rights to a Custom Field (so you can set rights to
see, Modify, and Admin a CF), Group rights to Groups (so you can set
Group rights to group.
rights for which group can admin the group, and See the members in a
group).
Violetta,
In Oracle (and I assume other DB's) a View is a way to allow users
to See specific data on a database without allowing them to See it
all nor to change the data. It is Realtime. By using SQL, I create a
VIEW to RT Data. Meaning, a psuedo-table.LEt's say I have 3 fields
from
I'm having difficulties installing RT version 3.8.4 utilizing an Oracle
backend and would appreciate assistance/guidance through this issue.
When the RT build process (make initialize-database) reaches the create
schema step I'm receiving an Oracle 4043 error when the Users tables is
Hi,
Does anyone know if it is possible to create tables in RTFM Wiki custom
fields? I am using RTFM 2.4.1.
I've tried the standard |, but they don't seem to work.
If not, is it possible/relatively easy to change the Wiki interpreter to say
CGI:Wiki or some other Wiki interpreter that has
Can you try with older DBD::Oracle module? 1.22 or older?
On Mon, Jun 22, 2009 at 8:23 PM, Eric
Colemaneric.cole...@re-questinc.com wrote:
I’m having difficulties installing RT version 3.8.4 utilizing an Oracle
backend and would appreciate assistance/guidance through this issue.
When the RT
Simple question here. Where do I change the width for the New ticket
in dropdown queue list box? The standard width truncates the names of
our queues. RT 3.8.4
Thanks!
-Tim
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Eric Coleman wrote:
When the RT build process (make initialize-database) reaches the create
schema step I’m receiving an Oracle 4043 error when the Users tables is
populated. The schema objects (tables, indexes and sequences) are being
generated successfully so I’m confident that DBI is
Hi all.
I have written a little script to export an RT search as text tickets
and file attachments, but the thing is I know ridiculously little about
handling MIME objects and even less about character encoding.
I would really appreciate it if you could give this little script a
once-over and
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
We have a fairly large RT install, and I have a queue in which it seems
most users somehow can add themselves as an AdminCC, when they should
not be able to (and I don't want them to) as far as I can tell. I
believe that this means that 2
Jonathan,
A couple of things to keep in mind. Person A is in group A. Person B is
on Group B. Neither groups allow WatchAsAdminCc. Group C has a
membership of Group A and Group B and allows the aforementioned right of
WatchAsAdminCc. So, even if you were to look at a group that
specifically
Anyone aware of RPMs for RT? Specifically for CentOS 5 and hopefully
for the latest (or nearly so) version of RT?
I've tried a few searches (Google and yum) but not having any luck. The
stuff on the wiki is for CentOS 4 and uses MySQL (and probably a local
database.)
I may end up hacking the
On Mon, 2009-06-22 at 14:27 -0700, Roderick A. Anderson wrote:
Anyone aware of RPMs for RT? Specifically for CentOS 5 and hopefully
for the latest (or nearly so) version of RT?
EPEL has rpms for RHEL5, but for the older stable 3.6.x version:
Thanks Ken for the script. I've altered Ken's script to this:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id,
Name = 'Urgency');
Kevin,
What if the ticket is created WITHOUT an owner?
Kenn
LBNL
On 6/22/2009 2:57 PM, Kevin Gagel wrote:
Thanks Ken for the script. I've altered Ken's script to this:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
{my $cf = new
Yeah, I hadn't considered that. But in that case then it shouldn't try to send
the email. So it'll need a check for the owner and if the owner is not nobody
then send the message. Still, I don't know how to do either of those checks,
for the owner and then to ensure it sends an email.
Any
Thank you Ruslan and Joop for your responses. I reverted from 1.23 to 1.22 and
that resolved my issue. Thank you!
Eric
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Monday, June 22, 2009 11:41 AM
To: Eric Coleman
Cc: rt-users@lists.bestpractical.com
Hello All.
Well we have deployed RT 3.6.3 on oracle 9i database as an backend
in a medium sized firm and we have lots of tickets processed everyday
more than 100. My problem is that the application is very irresponsive
and very slow. We have already 8 gigs of RAM on our webserver with
Apache 2.0
21 matches
Mail list logo
