Hello
is it possible and if so how to add a Forgot password on the login
page so a user who has forgotten their password can be requested.
Thank you
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Well,
it seems it works.
BUT:
I worked it out this way:
There is a scrip that can do this:
http://wiki.bestpractical.com/view/AddRequestor
You create a custom user field called othermail and populate it with the
people you want to get the email. All, the other IBMers will be added as
Il 26/04/2010 11:21, josé fernandez ha scritto:
is it possible and if so how to add a Forgot password on the login
page so a user who has forgotten their password can be requested.
http://github.com/gitpan/RT-Extension-ResetPassword
hth
--
Andrea Perotti
Discover RT's hidden secrets with RT
Does anyone have any suggestions for how to go about
figuring out what is wrong here?
On 4/22/2010 2:09 PM, Jeff Blaine wrote:
RT 3.8.7
A search for 'Content matches foo.com' is returning some tickets
and missing others that clearly have foo.com in the Content.
[r...@rtsrv1 bin]# ./rt show
Hi Jeff,
There is nothing here that indicates a problem. It looks
like an apples vs. oranges comparison by the time you include
the actual parameters of the search from the web interface
and the rt commandline interface and possible privilege and
ACL differences. You can use DB query logging to
On 4/26/2010 11:50 AM, Kenneth Marshall wrote:
Hi Jeff,
There is nothing here that indicates a problem. It looks
like an apples vs. oranges comparison by the time you include
the actual parameters of the search from the web interface
and the rt commandline interface and possible privilege and
Jeff;
Does your CLI user have permissions on the queue that ticket 39 is in??
login to the web interface with the same cli user and see if you can
view the ticket.
Regards;
Roy
Jeff Blaine wrote:
On 4/26/2010 11:50 AM, Kenneth Marshall wrote:
Hi Jeff,
There is nothing here that
Hi,
I want all users to see the date format as I have set it (as root) in :
Preferences -- Locale -- Date Format -- 2010-04-26 16:37:55
After reading posts and the wiki I thought all I had to do was set the
preference as root for this be be globally set. When logged in as root
the date
On 4/26/2010 12:29 PM, Raed El-Hames wrote:
Jeff;
Does your CLI user have permissions on the queue that ticket 39 is in??
login to the web interface with the same cli user and see if you can
view the ticket.
Yes, it does.
Again, however, this is not really a report about an anomaly in
the RT
If you don't want to touch the code you can also do that with an scrip
for this queue.
Condition: On Create
Action: User defined
Template: Global template: Blank
Stage: TransactionCreate
Custom action preparation code:
return 1;
Custom action cleanup code:
$self-TicketObj-DeleteWatcher(
Type
Paul,
These are the settings we use in the RT_SiteConfig.pm file in the
/RTHome/etc/ directory.
*Set($DateTimeFormat, {Format = 'Default', Time = 0,}); # This drops time
from display*
*Set($DateDayBeforeMonth, 0);*
I assume you're talking about 3.8.x (we're in 3.8.7). Also, regardless of
what
Well, that knocks out the ACL issue. Do you think that your
Mason cache is confused? Maybe stop RT, clear the cache, and
restart RT to see if that helps. What DB backend are you using
and which version of RT are you running?
Cheers,
Ken
On Mon, Apr 26, 2010 at 12:47:22PM -0400, Jeff Blaine
On 4/26/2010 2:19 PM, Kenneth Marshall wrote:
Well, that knocks out the ACL issue. Do you think that your
Mason cache is confused? Maybe stop RT, clear the cache, and
restart RT to see if that helps. What DB backend are you using
and which version of RT are you running?
RT 3.8.7
PostgreSQL as
Jeff,
Are you using the Full-text index support from the wiki?
There were some index bugs that may require you to re-index
to fix, specifically some rows were not reported correctly
as valid matches. I believe that the PostgreSQL release
notes mentioned that need. Maybe that is your problem. We
On 4/26/2010 4:52 PM, Kenneth Marshall wrote:
Jeff,
Are you using the Full-text index support from the wiki?
Nope.
Just RT 3.8.7 + RTFM 2.4.2. No add-ons/tweaks from the wiki.
There were some index bugs that may require you to re-index
to fix, specifically some rows were not reported
I am not certain what to do. For myself, I would turn on
SQL statement logging within the database. Set:
log_min_duration_statement = 0
in your postgresql.conf for the database and run both
queries in RT. Then turn it back done and pick apart the
query results to see if the problem is a logic
When looking at the Basics display for a ticket, under Links one can
click create next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket. However,
most of these attributes can be changed such as owner, status, etc. The
one that cannot be
Would someone please tell me how to go about making RT cc all members of a
particular group when a ticket is filed?
--
David Griffith
dgri...@cs.csubak.edu
A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the
On 4/26/2010 5:04 PM, Kenneth Marshall wrote:
I am not certain what to do. For myself, I would turn on
SQL statement logging within the database. Set:
log_min_duration_statement = 0
in your postgresql.conf for the database and run both
queries in RT. Then turn it back done and pick apart the
Using RT 3.8.7. I have two departments, IT and Maintenance, each with their own
matching subqueues based on the building the calling ticket is from (ex.
IT-BuildingA, Maint-BuildingA, IT-BuildingB, Maint-BuildingB, etc). Rather than
list 20 queues for the user to choose from for creating a
20 matches
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