When looking at the Basics display for a ticket, under Links one can click "create" next to each of the link types to create a new ticket that inherits the attributes of the currently-viewed ticket. However, most of these attributes can be changed such as owner, status, etc. The one that cannot be changed is what queue the new ticket will be created in...this appears to be fixed to whatever queue the current ticket is in. Has anyone succeeded in modifying RT so the new ticket can be created in a different queue? I suspect there would be problems with custom fields varying between queues, but thought I'd ask anyway...
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