Re: [rt-users] RT Task Timer

2010-11-25 Thread Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
Hi Tom, i remember an addon at bps svn called RT-Extension-TimedWork but i can't find it at BPS Git or Cpan at the moment. Think this is the addon you are looking for. We check at home tonight for it. Torsten -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com

[rt-users] Slight Problem with RT Display

2010-11-25 Thread Odhiambo Washington
I installed 3.9.6 as upgrade from 3.9.4 on my test machine. Now when I login to RT, the main screen (what do I call it) displays as if some css is missing. i just don't seem to find any reason. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-25 Thread Rithy R
Hi Kevin, I am new to RT so even I tried to download RT3.8.8 and install it manually on Ubuntu 10, I cannot complete it. The error return after I run: /etc/request-tracker3.8/sbin/rt-setup-database –dba rt –prompt-for-dba-password –action upgradeThe RTAddressRegexp option is not set in the

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-25 Thread Kevin Falcone
On Thu, Nov 25, 2010 at 12:59:53PM +, Rithy R wrote: Hi Kevin, I am new to RT so even I tried to download RT3.8.8 and install it manually on Ubuntu 10, I cannot complete it. The error return after I run: /etc/request-tracker3.8/sbin/rt-setup-database *dba rt

Re: [rt-users] Slight Problem with RT Display

2010-11-25 Thread Kevin Falcone
On Thu, Nov 25, 2010 at 03:20:10PM +0300, Odhiambo Washington wrote: I installed 3.9.6 as upgrade from 3.9.4 on my test machine. Now when I login to RT, the main screen (what do I call it) displays as if some css is missing. i just don't seem to find any reason. Other folks have

Re: [rt-users] scrip to send email suddenly stopped working

2010-11-25 Thread Kevin Falcone
On Wed, Nov 24, 2010 at 11:44:12AM -0600, John Alberts wrote: Sorry to re-post this, but I'm still completely stuck with this issue and I'm not sure how to further troubleshoot it. Anyone have any ideas? Unfortunately, you don't say what scrips you have set up (or what scrip 12 is).

Re: [rt-users] numeric search RTFM

2010-11-25 Thread Kevin Falcone
On Mon, Nov 22, 2010 at 01:53:17PM +0100, ingo.it...@ages.de wrote: Hello, i try to search an RTFM Articel with the Topic Error Number 8016 by i've got no results. I think, if i query a nummer, the system search only Articel Numbers ? Is that true and how can i search numeric

Re: [rt-users] Slight Problem with RT Display

2010-11-25 Thread Odhiambo Washington
On Thu, Nov 25, 2010 at 5:09 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Nov 25, 2010 at 05:04:48PM +0300, Odhiambo Washington wrote: On Thu, Nov 25, 2010 at 4:54 PM, Kevin Falcone [1] falc...@bestpractical.com wrote: On Thu, Nov 25, 2010 at 03:20:10PM +0300,

Re: [rt-users] scrip to send email suddenly stopped working

2010-11-25 Thread John Alberts
Kevin, Thanks for the patch. I'll give it a try and see if it can help me figure out what is going on. On 11/25/2010 08:08 AM, Kevin Falcone wrote: Unfortunately, you don't say what scrips you have set up (or what scrip 12 is). Scrip 12 is the scrip I set up for the 'oncreate' condition

Re: [rt-users] 3rd party reporting tools for MySQL / RT?

2010-11-25 Thread Adam Thompson
Jumping in wy late, but I would avoid MSSQL Reporting Services at all costs. It’s not bad IF you’re working with SQL Server or Oracle (go figure) databases, but it is almost completely unable to talk to MySQL databases. I wasted two months (not full-time, thankfully) trying to make this

Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

2010-11-25 Thread Rithy R
Hi Kevin, I really want to run SLA and RTFM with RT 3.8.7 since I am new to RT. Can you please advise some configuration example? I am running Ubuntu 10. Thank you so much. Regards,Rithy Date: Thu, 25 Nov 2010 08:39:01 -0500 From: falc...@bestpractical.com To:

[rt-users] Antwort: Re: numeric search RTFM

2010-11-25 Thread Ingo . Itter
in the RTFM Overview Screen is a Search RTFM Field. We've created a Article with the Name: Event: 8019 Source: NTBackup If we search by the keyword 8019, RTFM reportet No matches Kevin Falcone falc...@bestpractical.com Gesendet von: rt-users-boun...@lists.bestpractical.com 25.11.2010