Hi Kevin, I really want to run SLA and RTFM with RT 3.8.7 since I am new to RT. Can you please advise some configuration example? I am running Ubuntu 10. Thank you so much.
Regards,Rithy > Date: Thu, 25 Nov 2010 08:39:01 -0500 > From: [email protected] > To: [email protected] > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM > > On Thu, Nov 25, 2010 at 12:59:53PM +0000, Rithy R wrote: > > Hi Kevin, > > I am new to RT so even I tried to download RT3.8.8 and install it > > manually on Ubuntu 10, I > > cannot complete it. The error return after I run: > > /etc/request-tracker3.8/sbin/rt-setup-database *dba rt > > *prompt-for-dba-password *action > > upgrade > > The RTAddressRegexp option is not set in the config. Not setting this > > option results in > > additional SQL queries to check whether each address belongs to RT or > > not. It is especially > > important to set this option if RT recieves emails on addresses that are > > not in the database > > or config. (/etc/request-tracker3.8/sbin/../lib/RT/Config.pm:343) > > You should configure your RTAddressRegexp in RT_SiteConfig.pm. If you > only use the addresses configured as CorrespondAddress/CommentAddress > on your queues or globally, then you can safely ignore this error (it > has been downgraded to a warning for 3.8.9) > > I asked a coworker to investigate and he was able to use RTFM > and SLA simultaneously on 3.8.7 and 3.8.8. > > -kevin > > > > > > Date: Wed, 17 Nov 2010 09:42:57 -0500 > > > From: [email protected] > > > To: [email protected] > > > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM > > > > > > On Wed, Nov 17, 2010 at 05:07:29AM +0000, Rithy R wrote: > > > > If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work > > immediately, it can set > > due > > > > date based on my setting just like before. Please kindly help out... > > > > > > Does it happen on 3.8.8? > > > > > > -kevin > > > > > > > > Date: Tue, 16 Nov 2010 20:51:36 -0500 > > > > > From: [email protected] > > > > > To: [email protected] > > > > > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure > > RT::FM > > > > > > > > > > On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote: > > > > > > After I applied the setting, restart apache I found RTFM menu in > > RT 3.8.7 web > > interface (I > > > > > > logged in as root). I can create article at this time. The > > problem is, when create new > > > > ticket, > > > > > > my SLA extension assigned correct sla level I set up but it > > never change due date/time > > > > like > > > > > > before. What are missing here? Can you advise your configuration > > that made these two > > > > > > extensions work together? I do appreciate your advice and wish > > all the best. > > > > > > > > > > If you disable RTFM does it suddenly work again? The SLA extension > > > > > works using Scrips, which RTFM doesn't change. > > > > > > > > > > -kevin
