Hi
Is it possible to apply CF's only to single tickets at a time?
What I imagined was using a scrip to check if a certain condition was true
when the ticket is updated, and if it is apply the CF to the ticket.
Thanks
Magnus
Hey Kevin,
thank you for your response. In the RT_SiteConfig.pm the value is set,
but I found the following in RT_Config.pm
Set($CorrespondAddress , 'RT_CorrespondAddressNotSet');
I guess thats the value?
thanks
Violetta
You appear to have defined a default $CorrespondAddress in your
ok, well, just found in the wiki that I shouldn't edit RT_Config.pm :-)
but since we have set our value in the RT_SiteConfig.pm to
Set($CorrespondAddress , 'x...@science-computing.de');
and this works perfectly fine except for the cases I described before, I
still don't know where to set the
On Wed, Mar 16, 2011 at 9:19 AM, Magnus Mikkelsen
graphicalprogramm...@gmail.com wrote:
Hi
Is it possible to apply CF's only to single tickets at a time?
No.
What I imagined was using a scrip to check if a certain condition was true
when the ticket is updated, and if it is apply the CF to
I seem to remember having had this message.
From memory, it was solved either by
1) restarting apache,
2) clearing the mason cache,
3) or updating a local version of ./share/html/Search/Build.html
(you will need to find the equivalent for QuickSearch)
I make no warranties on the accuracy of
Hi all -
I'm trying to set up email reminders that are sent on the date and time
specified when a user adds a reminder in a ticket's metadata. Am a new user
of RT, so apologies if this is obvious - any direction much appreciated.
Cheers
Usamah
--
___
Usamah Chaudhary
onefinestay
m. +44
We have been running RT 3.8.7 on ubuntu 10.10 for about a month now and almost
all of our ticket creation is via the email interface. Our user's email client
is Outlook and most of the time when our helpdesk responds they answer via
email too. The complaint I hear is that all the font, font
Yes its possible, but the cf fields will be visible (with empty values) to all
tickets in the queue where the cfs apply to.
You should be able to auto populate the cf fields via a scrip, you can do that
under any conditions you define (create/update/or change of any field that have
a
Roy wrote:
Yes its possible, but the cf fields will be visible (with empty values)
[Magnus Mikkelsen]
Ok. I was interested in getting the cf invisible for tickets it didn't
concern. I think I will solve it by queue organization instead.
Best regards, Magnus
Gerard,
I followed all your instructions.
The messagems from rt_log:
192.168.x.x - - [16/Mar/2011:09:09:07 -0300] GET /index.html HTTP/1.1
200 6443
192.168.x.x - - [16/Mar/2011:09:09:10 -0300]
GET /Search/Results.html?Query=Queue%20%3D%20%27CATALOGO%27%20AND%20()
HTTP/1.1 200 3584
192.168.x.x
Enable stack traces and show us error with trace.
Have upgraded DB further after applying schema changes?
On Wed, Mar 16, 2011 at 3:24 PM, Luciano Silva luci...@cpd.ufrgs.br wrote:
Gerard,
I followed all your instructions.
The messagems from rt_log:
192.168.x.x - - [16/Mar/2011:09:09:07
Hello Ruslan,
I followed instructions upgrading DB until 3.7.87, applied the
queries.sql, upgraded from 3.7.87 to end.
The error log is attached.
--
Luciano Silva
-Original Message-
From: Ruslan Zakirov r...@bestpractical.com
To: luci...@cpd.ufrgs.br
Cc: Gerard FENELON
On 16 Mar 2011 07:58, Narayanaswamy, Nagaraj wrote:
We have been running RT 3.8.7 on ubuntu 10.10 for about a month now and
almost all of our ticket creation is via the email interface. Our user’s
email client is Outlook and most of the time when our helpdesk responds
they answer via email
Hello John
This thing frustrates me along the line :-(
Okay some things i got it and some not.. i think
So... When i create a Queue on the normal way with RT... and i have no entry
for an reply adress...
which adress did the system use as a standard reply adress to communicate
with the
On Wed, Mar 16, 2011 at 08:59:13AM +0100, Violetta J. Wawryk wrote:
ok, well, just found in the wiki that I shouldn't edit RT_Config.pm
:-) but since we have set our value in the RT_SiteConfig.pm to
Set($CorrespondAddress , 'x...@science-computing.de');
and this works perfectly fine except
On Wed, Mar 16, 2011 at 10:30:11AM +, Chaudhary, Usamah wrote:
I'm trying to set up email reminders that are sent on the date and time
specified when a user
adds a reminder in a ticket's metadata. Am a new user of RT, so apologies
if this is obvious -
any direction much
On Wed, Mar 16, 2011 at 11:05:38AM -0300, Luciano Silva wrote:
Hello Ruslan,
I followed instructions upgrading DB until 3.7.87, applied the
queries.sql, upgraded from
3.7.87 to end.
The error log is attached.
Have you redefined @ActiveStatus in your config?
You should have a
I redefined @Activestatus in RT_SiteConfig.pm for:
Set(@ActiveStatus, qw(new open stalled));
Set(@InactiveStatus, qw(resolved rejected deleted));
And that's OK.!!
Thanks to Kevin, Ruslan and Gerard for your help.
--
Luciano
-Original Message-
From: Kevin Falcone
Thanks Kevin. Has anyone written a scrip that could do this (i.e. email
about reminders on their due date)?
Cheers
Usamah
On 16 March 2011 16:19, Kevin Falcone falc...@bestpractical.com wrote:
On Wed, Mar 16, 2011 at 10:30:11AM +, Chaudhary, Usamah wrote:
I'm trying to set up email
Can anyone give me an example of how to add several links to the refers to
section via the rest api?
I can get one - but then I overwrite with any new links I add to refers
to...
Thanks
Matt
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