[rt-users] rt-mailgate, --queue extension and disabled queues

Hi all, Our users are reporting that before we upgraded to 3.8.8 queues that were disabled did not continue to receive mails, but that post upgrade they are. It's entirely possible we lost a local change in the upgrade. I'm wondering if that (accepting mail for disabled queues) is an expected

Re: [rt-users] New Queue

On Sun, Mar 27, 2011 at 8:51 PM, Voity, Michael T. mvo...@teljet.com wrote: Its been a long time since I had to create a new Queue. I have Version 3.8.9 I set up this new queue just like the others.   (i think?) When doing testing every time the requester sends a e-mail to the new queue it

Re: [rt-users] Signature and Bilingual Auto-reply

Hi Ruslan, I have edited the auto-reply and resolved template for that queue with bi-lingual message. I hope it helps. Thanks Date: Thu, 24 Mar 2011 02:14:18 +0300 Subject: Re: [rt-users] Signature and Bilingual Auto-reply From: r...@bestpractical.com To:

Re: [rt-users] Signature and Bilingual Auto-reply

I suspect that you put $transaction-Content twice into templates. User's signature is part of the content and it's added twice. On Mon, Mar 28, 2011 at 5:53 PM, Jay Pat glamorous_gu...@hotmail.com wrote: Hi Ruslan, I have edited the auto-reply and resolved template for that queue with

[rt-users] SAML authentication for rt

Hi. First, I'm afraid my english is very poor, sorry... :-( We're using RT with LDAP authentication, and we're exploring the possibility to use our SAML Identity Provider as authentication backend. Before installing a dedicate SP and auth_memcookie, are there some sort of native SAML

[rt-users] ticket numbers jumping around

Hi, Have been using RT 3.4.5 with great success the past 3-4 years. Recently our ticket numbers have been erratic. Doesn't matter if the ticket is created via the web interface or by an incoming email. I have included a small list from this month. Seems to have started on 3/16/11. Cannot

Re: [rt-users] Signature and Bilingual Auto-reply

Perfect! That did the trick. Thank you very much. Date: Mon, 28 Mar 2011 18:02:55 +0400 Subject: Re: [rt-users] Signature and Bilingual Auto-reply From: r...@bestpractical.com To: glamorous_gu...@hotmail.com CC: rt-users@lists.bestpractical.com I suspect that you put

Re: [rt-users] rt-mailgate, --queue extension and disabled queues

On Mon, Mar 28, 2011 at 11:48:32AM +0200, Aaron Ross wrote: Hi all, Our users are reporting that before we upgraded to 3.8.8 queues that were disabled did not continue to receive mails, but that post upgrade they are. It's entirely possible we lost a local change in the

Re: [rt-users] Exchange Email Set-up

Carl, The message below is to tell you that your exchange server is not allowing relaying. it is doing that because it has been abused in the past (not you specifically, but “out there”). There are 2 ways you can solve that problem: · The first is to, like suggested by someone else,

Re: [rt-users] New Queue

Michael. Is there an On Create Queue scrip that is modifying the Subject line for the other Queues? Kenn LBNL On Sun, Mar 27, 2011 at 9:51 AM, Voity, Michael T. mvo...@teljet.comwrote: Its been a long time since I had to create a new Queue. I have Version 3.8.9 I set up this new queue

Re: [rt-users] Email Subject Header creating fragmented strings when decoded

Hi all., it seems to me like this problem is becoming more serious, as I recently recognized: - If a ticket queue name has the appropriate length (e.g. [longqueuename.longexampledomain.com #67894] Email Subject ) it happens, that the split occurs right in the middle of the ticket number,

[rt-users] attachments behaviour on ticket forward

hi everyone, (on RT version 3.8.8, sending via smtp command) when forwarding a ticket with several attachments, i have the following behaviour : a zz.xls file is attached correctly as a xls file a xxx.TXT file is displayed in the body a yyy.log (containing plain-text) file is attached as a

Re: [rt-users] Scrip debugging help

On Mon, Mar 28, 2011 at 11:44:14AM -0700, Tyler Harding wrote: I'm trying to use a custom scrip that sends an outgoing email to a specified email address when a ticket gets resolved. After much trudging through archived emails on this list, I was able to accomplish that. But now,

Re: [rt-users] Email Subject Header creating fragmented strings when decoded

On Mon, Mar 28, 2011 at 06:42:27PM +0200, Lars Reimann wrote: Hi all., it seems to me like this problem is becoming more serious, as I recently recognized: - If a ticket queue name has the appropriate length (e.g. [longqueuename.longexampledomain.com #67894] Email Subject ) it happens,

[rt-users] Debian Squeeze and RT 3.8 - fetchmailrc howto?

Hello, i need help with fetchmail, i have installed RT on a debian squeeze and RT is upp and running. Do i create the mail accounts on the same server as RT or can i use our other pop3 server or our exchange server in the network? if so, what is the settings i need to do in fetchmailrc?