Re: [rt-users] Lifecycle Question

Hi there, thanks for the hints, worked like a breeze. Best regards, Torben Nehmer --- Torben Nehmer Diplom Informatiker (FH) Business System Developer CANCOM Deutschland GmbH Messerschmittstr. 20 89343 Scheppach Germany Tel.: +49 8225 - 996-1118 Fax: +49 8225 - 996-41118

Re: [rt-users] Images in emails

Hi, No option out of the box and solving it wouldn't very simple. On Thu, Nov 3, 2011 at 11:44 PM, Kevin Fox root@gmail.com wrote: Hello all, I have finished setting up a new Ubuntu server running RT4.0.2, using modperl2/apache2 .  The issue that I am having is that when users send an

Re: [rt-users] Images in emails

Ah, ok then. Thanks for letting me know Ruslan. I assume that is because the original email is broken up into attachments and text, and the format of the original email is not kept? Thanks again, Kev On Fri, Nov 4, 2011 at 8:48 AM, Ruslan Zakirov r...@bestpractical.comwrote: Hi, No option

[rt-users] Emptying the reply to a ticket

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, I know this might sound a weird request, but I've noticed two types of behaviour when Replying in RT. In the first, when I click on Actions-Reply I get an empty text field. In the second, when I click on Reply on one of the history items, I get

Re: [rt-users] Images in emails

On Fri, Nov 4, 2011 at 6:20 PM, Kevin Fox root@gmail.com wrote: Ah, ok then. Thanks for letting me know Ruslan.  I assume that is because the original email is broken up into attachments and text, and the format of the original email is not kept? No, it's not broken up by RT, but by MUA

[rt-users] REST user

Hi all, I'm using the REST interface as a gateway between my web-app and RT. It's pretty close to done - the one thing I'm having a problem with is assuming the requestor's identity when adding correspondence. By way of example: 1 User logs in to web-app and fills out a support request form 2

[rt-users] Slow Response Time when Email involved

We have been using RT for a long time now (3 or 4 years?) and have had great success. Starting sometime in Aug, we found that there was a LARGE delay when ever updating a ticket in ANY way that would include sending emails. Since it was also that start of the school year, we just assumed

Re: [rt-users] Slow Response Time when Email involved

Sorry to reply to my own... but since it was after work hours, I commented out the section that I thought was slowing things down: # unless ( close $mail ) { # die close pipe failed: $! if $!; # system error # sendmail exit statuses mostly errors with data not software # TODO:

Re: [rt-users] Slow Response Time when Email involved

On Fri, Nov 04, 2011 at 04:56:49PM -0400, Kevin Squire wrote: Sorry to reply to my own... but since it was after work hours, I commented out the section that I thought was slowing things down: This isn't RT being slow, this is the command you pipe mail to being slow. It may be doing DNS

Re: [rt-users] REST user

On Fri, Nov 04, 2011 at 05:37:25PM +, Ram Moskovitz wrote: I'm using the REST interface as a gateway between my web-app and RT. It's pretty close to done - the one thing I'm having a problem with is assuming the requestor's identity when adding correspondence. By way of example: 1 User

[rt-users] Entering Multiple Select Items in a Custom Field through REST Interface

Greetings, Is this possible? I can populate the custom field easily enough through the REST interface with the CF.{field name} format. Don't seem to be able to resolve this back to selections in a multiple entry CF. The REST interface itself returns comma delimited list when displaying a