On Fri, Feb 24, 2012 at 02:48, ronald higgins ronald.higg...@gmail.com wrote:
Hi Guys,
I have an RT3.8.7 deployments (I know, we're still a little behind).
The system is pretty nippy, even with Tickets closing in on 3millions
in the MySQL DB.
An issue has recently cropped up where using
On Thu, Feb 23, 2012 at 22:30, Matthias Henze li...@mhcsoftware.de wrote:
Hi,
I've created a custom field with two possible values which could by set
using a drop down. No I want a default value to be set when a ticket is
created by a mail sent in.
I found this:
Thanks, pointed me to the right direction.
Am 24.02.2012 13:07, schrieb Ruslan Zakirov:
http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Create_and_variants
http://requesttracker.wikia.com/wiki/OnWebCorrespond
TIA
MH
--
MHC SoftWare GmbH
Fichtera 17
96274
Hi,
I've read around, found and set this:
Set($HomepageRefreshInterval, 60);
Set($SearchResultsRefreshInterval, 0);
as I don't want to set it every time manually using the widget.
For me this has no effect. New tickets do not show up automatically.
Any hints?
TIA
MH
--
MHC SoftWare GmbH
On Fri, Feb 24, 2012 at 04:50:44PM +0100, Matthias Henze wrote:
I've read around, found and set this:
Set($HomepageRefreshInterval, 60);
Check RT_Config.pm for the correct spelling (HomePage)
Set($SearchResultsRefreshInterval, 0);
as I don't want to set it every time manually using the
Hi,
I don't see other option except to put $RT::Logger-debug(...) calls
in lib/RT/Crypt/GnuPG.pm.
On Thu, Feb 23, 2012 at 11:22, Martin Drašar dra...@ics.muni.cz wrote:
Dne 22.2.2012 21:48, Ruslan Zakirov napsal(a):
I have this in the log:
[Tue Feb 21 15:34:09 2012] [debug]: Found encrypted
On Thu, Feb 23, 2012 at 08:18, Pattabi Prasanna escort...@gmail.com wrote:
Hi
i have installed the SLA plugin, it works fine, Starts and Due
date are being set as per the ServiceAgreement setting. I want to
query the tickets which have met the SLA for example Critical SLA
Value has 4
Thanks, this solved it. So the wiki page entry is buggy:
http://requesttracker.wikia.com/wiki/UserConfigurableRefreshPeriods
Thats where I got it from by cutpaste ...
Am 24.02.2012 17:17, schrieb Kevin Falcone:
On Fri, Feb 24, 2012 at 04:50:44PM +0100, Matthias Henze wrote:
I've read
I am trying to run some RT queries using the RT boilerplate
from the O' Reilly All About RT presentation page 188 by Jesse Vincent
as a normal user on a existing RT installation.
#!/usr/bin/perl -w
use strict;
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
# Load the config file
On Fri, Feb 24, 2012 at 06:16:08PM +0100, Matthias Henze wrote:
Thanks, this solved it. So the wiki page entry is buggy:
http://requesttracker.wikia.com/wiki/UserConfigurableRefreshPeriods
Thats where I got it from by cutpaste ...
It's a wiki, so you should be able to update it and help
On Fri, Feb 24, 2012 at 12:49 PM, Richard McMahon r...@ast.cam.ac.uk wrote:
I am trying to run some RT queries using the RT boilerplate
from the O' Reilly All About RT presentation page 188 by Jesse Vincent
as a normal user on a existing RT installation.
#!/usr/bin/perl -w
use strict;
use
This produces the error.
Log file '/local/rt3/var/log/rt.log' couldn't be written or created.
RT can't run. at /local/rt3/lib/RT.pm line 318.
Is there a way to change the location of the of rt.log from within a perl
script. I do not have root priveledges and only want read access for
On 02/24/2012 12:49 PM, Richard McMahon wrote:
#!/usr/bin/perl -w
use strict;
use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
use RT;
# Load the config file
RT::LoadConfig();
Between RT::LoadConfig() and RT::Init(), you should be able to insert
lines like so to change the variables you need:
Can someone take a look at the RT_SiteConfig.pm I have set up, let
me know if we're doing anything wrong here?
Based of the conversations I've had I think I need to make these
changes:
- Set($AutoCreate, {Privileged=1});
+ Set($AutoCreate, {Privileged=0});
-
On Fri, Feb 24, 2012 at 1:26 PM, Richard McMahon r...@ast.cam.ac.uk wrote:
This produces the error.
Log file '/local/rt3/var/log/rt.log' couldn't be written or created.
RT can't run. at /local/rt3/lib/RT.pm line 318.
Is there a way to change the location of the of rt.log from within a
Install of RT3.8 on Ubuntu 10.4 LTS.
I'm getting that pesky 302 Found error as I'm trying to push mail into my
queues using rt-mailqueue.
I've done the usual Googling and wiki hunts, and I've run out of options.
- Aliases are working fine, it's a rt-mailgate error.
- Plack is up to date
On Fri, Feb 24, 2012 at 08:54:00PM +, Jourdan Perla wrote:
Install of RT3.8 on Ubuntu 10.4 LTS.
I'm getting that pesky 302 Found error as I'm trying to push mail into
my queues using
rt-mailqueue.
I've done the usual Googling and wiki hunts, and I've run out of options.
-
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