We're running RT 4.0.4 on PostgreSQL, both installed from the Ubuntu 12.04
repository.
It's working just fine, but the performance is poor. Updating tickets with
comments or replies is particularly slow. Read-performance seems to be fine,
only making changes is slow.
Historically, we've run
Hi all,
I can't get the autocomplete email address feature to work for unprivileged
people who access the SelfService area.
It is correctly set in RT_SiteConfig, as I can also see in RT's web UI, tools
system configuration: AllowUserAutocompleteForUnprivileged=1
I'm experiencing this problem
Hi,
Start from logs: SQL log and RT log. Timestamps in RT logs on debug
level can give you idea.
On Mon, May 28, 2012 at 5:15 PM, David X. Glover d...@physics.ox.ac.uk wrote:
We're running RT 4.0.4 on PostgreSQL, both installed from the Ubuntu 12.04
repository.
It's working just fine, but
Hi there,
I had grant user with ModifySelf in global section.
But, when user is logged in he can't show Preferences tab.
I spent a lot of time looking for it without success.
Thanks all!
Hey all,
I'm having a problem where correspondence isn't being created properly
on creation of a ticket.
The following error is showing up in my log:
[Mon May 28 14:17:25 2012] [info]:
rt-4.0.5-5368-1338214645-1232.50-2...@prometheus.support.easydns.com
#50/997661 - Scrip 22 On create
On 28 May 2012, at 16:05, Ruslan Zakirov wrote:
Start from logs: SQL log and RT log. Timestamps in RT logs on debug
level can give you idea.
Good tip. I've pinned down the problem to being only when mail is sent, which
would imply exim is somehow being slow...
--
David X. Glover
IT Support,
On Mon, May 28, 2012 at 8:10 PM, David X. Glover d...@physics.ox.ac.uk wrote:
On 28 May 2012, at 16:05, Ruslan Zakirov wrote:
Start from logs: SQL log and RT log. Timestamps in RT logs on debug
level can give you idea.
Good tip. I've pinned down the problem to being only when mail is sent,
On Fri, May 25, 2012 at 7:53 PM, Andrew Marosi amar...@luminance.us.com wrote:
Has anybody found any good doc’s on doing workflows on RT4..? I can’t seem
to find anything geared towards 4.0.X
Usually it means scrips and things here are pretty much the same in RT 4.
Thanks,
-Andy
--
Hi,
Is this only happens for Jumbo page or Basics is also affected?
On Fri, May 18, 2012 at 12:55 AM, Shane Painter spain...@rw3.com wrote:
All,
Running RT v4.0.5 w/MoveRules v0.01 enabled (see below for config details)
we see the following troublesome behavior.
When clicking on
Hi,
I'm still quite new at RT and was wondering if there's a way to have
appendable/updatable CustomFields like the TimeWorked field?
Whenever I update a ticket, the TimeWorked field is blank, any value
(digits) I add will automatically be added to the old value, it'll make a
simple addition.
On Mon, May 28, 2012 at 10:44 PM, TheHoboKing
demon_eyes_ky...@hotmail.com wrote:
Hi,
I'm still quite new at RT and was wondering if there's a way to have
appendable/updatable CustomFields like the TimeWorked field?
Whenever I update a ticket, the TimeWorked field is blank, any value
HoboKing,
You could create a CF with SeeCF rights only to Users and then write a
scrip so that when the TimeWorked field is updated, the scrip subtracts the
old value from the new value and then adds that result to the CF.
You could also add a condition to check the date and if it is month-end or
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