We have different queues over here in RT4.
Every department used to have one or more queues.
If a ticket did need some action/response from a colleague from another
department, the ticket was transferred to that queue.
But now we have some 'hybrid' queues with tickets that must be handled by
I have been searching topics on the Merge User feature and I still am not clear
if there is an option in RT to have 2 different emails refer to a single user.
I have an unusual case where a remote set of users have their own emails from
their home campuses but also, for authentication purposes,
Hi all,
Is there a way to hide specific custom field(s) history entries from the
ticket display section? I'd basically like to only hide any entries added
for 'multiple IPs' custom field(s) as it creates one entry per IP and makes
for long long entries seen at the ticket display.
I know there's
On Fri, Sep 14, 2012 at 04:02:22PM -0400, Ethier, Michael wrote:
We would like RT to send email such that all the requestors and cc's are
included on one email.
Right now it appears RT sends and email to each individual separately,
consequently people don't know
If others received RT's
Sorry for the quick question,
I was wondering, when you merge tickets into one, and they are from
different requestors, are those requestors then made aware of all the other
requestors when they get emailed?
I'm currently acquainting myself more with RT, as I've done a few installs
now, and I've
On Mon, Sep 17, 2012 at 12:26:27PM -0400, Glenn E. Sieb wrote:
So we have a large setup here. (Well, for me, anyway.)
Now, in CS-1, we create an Article called No Authorization. It's
saved. It's part of the Topic Authorization in the CS-1 Class.
Now in CS-2, we create an Article called No
On Fri, Sep 21, 2012 at 09:46:18AM +0200, Laurent FERNANDEZ wrote:
[Fri Sep 21 07:18:45 2012] [error]: Not a HASH reference at
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm
line 311. (/opt/rt3/bin/../lib/RT/Interface/Web/Handler.pm:277)
This implies some
On Thu, Sep 20, 2012 at 06:18:43PM -0300, Wagner Sartori Junior wrote:
Any clue on why am I receiving this error?
Couldn't wipeout object: Wrong link link_meta, no record for RunsOn
Complete error:
[1]http://pastebin.com/ax5ER1K7
I have a 70Gb RT database and I can't shred my
On Mon, Sep 24, 2012 at 10:35:48AM +0200, inb...@telenet.be wrote:
We have different queues over here in RT4.
Every department used to have one or more queues.
If a ticket did need some action/response from a colleague from another
department, the ticket
was transferred to that
On Mon, Sep 24, 2012 at 08:38:23AM -0400, Joe Kirby wrote:
I have been searching topics on the Merge User feature and I still am not
clear if there is an
option in RT to have 2 different emails refer to a single user.
There is not.
I have an unusual case where a remote set of users
On Mon, Sep 24, 2012 at 08:33:08AM -0700, TheHoboKing wrote:
Is there a way to hide specific custom field(s) history entries from the
ticket display section? I'd basically like to only hide any entries added
for 'multiple IPs' custom field(s) as it creates one entry per IP and makes
for long
On Mon, Sep 24, 2012 at 04:55:09PM +0100, Mister Guru wrote:
I was wondering, when you merge tickets into one, and they are from
different requestors, are
those requestors then made aware of all the other requestors when they get
emailed?
I'm currently acquainting myself more with
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