On 07/24/2013 01:02 PM, Kenneth Crocker wrote:
I have an IMAC with Windows 7 running on Parallels. Is it possible to
install RT into that environment? If so, what are the system
requirements and do you have a good set of installation instructions for
this
If your iMac is running a vaguely
Hi !
We updated RT to 4.0.13, everything works, but there are now warnings in the
log files.
For example:
Jul 24 15:22:19 rt RT: Use of uninitialized value in string eq at (eval 1895)
line 1. ((eval 1895):1)
Jul 24 15:22:19 rt RT: Use of uninitialized value in string eq at (eval 1926)
line 1.
I have received complaints that several of our queues are not sending auto
replies on ticket creation. We run a pretty vanilla install of RT 4.0.7 on
Ubuntu.
I am seeing log messages like this when the autoreplies do not work:
[Mon Jul 22 20:45:41 2013] [debug]: Converting 'iso-8859-1' to
Just noticed that if I try to create a ticket with a particular client as
requestor, I get the message that this is the RT email address and that I will
create a mail loop.
This most certainly is NOT the RT correspondence address.
I see a couple of previous threads mentioning this, but no
Thanks Thomas I think this has put me on the right track.
i found and tweeked the mysqltuner.pl to run on mysql database (needed the
host ip address to login into mysql)
This suggested that i increase afew max table/cache values to optimize my
database. i then Optimized all my databases and
So I do believe it's a permissions issue, but I cant find it. If I
log in as root, the asset drop down in the upper right works, and two
asset types are there. However, as a normal privileged user logs in,
there are no types.I have gone to select types, group rights, and
for system and
Thanks Thomas. This worked for me. (I'm a newbie, so just learning the ropes.)RickOn Jul 23, 2013, at 05:43 PM, Thomas Sibley t...@bestpractical.com wrote:On 07/23/2013 02:31 PM, window camera wrote:Thanks. Unfortunately there is nothing like that in the latest RTversion. Plus, this is an
On 07/23/2013 12:56 AM, Craig Ringer wrote:
Do any of the other RT users here know of a reason *not* to use
TransactionBatch for sending email notifications?
Be wary of $self-TransactionObj in TransactionBatch scrips; it isn't
guaranteed to be the transaction that matched the scrip condition
So I do believe it's a permissions issue, but I cant find it. If I
log in as root, the asset drop down in the upper right works, and two
asset types are there. However, as a normal privileged user logs in,
there are no types.I have gone to select types, group rights, and
for system
[Posted back to the list for posterity.]
On 07/24/2013 11:43 AM, John Rouillard wrote:
On Tue, Jul 23, 2013 at 03:13:13PM -0700, Thomas Sibley wrote:
On 07/23/2013 09:19 AM, scott.dalzell wrote:
i have done some research and rebasing might be the answer.
if this is the case how to i rebase
On 07/24/2013 06:13 AM, Thomas Sibley wrote:
It's rather brave to use Cygwin for a production RT instance.
Heh. I see the same thing with PostgreSQL sometimes, usually on Stack
Overflow, but also with one particular client.
The upside is that when it's not a paying client stuck on Cygwin, it's
On 07/25/2013 12:49 AM, Thomas Sibley wrote:
On 07/23/2013 12:56 AM, Craig Ringer wrote:
Do any of the other RT users here know of a reason *not* to use
TransactionBatch for sending email notifications?
Be wary of $self-TransactionObj in TransactionBatch scrips; it isn't
guaranteed to be
On 07/24/2013 10:37 PM, LAW Andy wrote:
I see a couple of previous threads mentioning this, but no obvious
resolution. Any clues or pointers as got how to fix this apparent
configuration problem?
It sounds like the address must match your $RTAddressRegexp .
Have you tested this manually?
On 07/24/2013 04:58 AM, window camera wrote:
Obviously this is a user who doesn't have an account yet, but was
included in one of the ticket emails. However, I'm unclear how to run a
query for a non privileged user.
The search by name box in Tools-Configuration-Users-Select accepts
SQL
On 07/22/2013 09:40 PM, scott.dalzell wrote:
Thanks for pointing that out. i think ill try to do the API route as i cant
afford to corrupt the database.
Can the RT API be used to modify a database that is not being used by RT.
When you load the RT perl modules they'll read RT_SiteConfig.pm
Hello,
I'm trying to use external custom field values from a database of mine
and am having a weird issue where the option to select the Categories
are based on field is gone after selecting a Fields value source (it
just seems
to disappear).
Also, and this may be unrelated, I don't seem to be
Hi,
I've been putting off upgrading my RT 3.8.4 to current because I always
got stuck. Now I can't put it off any more. I have read lost about
upgrading but I don't want to upgrade the current server/installation, I
want to move it to a brand new server and OS.
From what I've read it
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