[rt-users] RT 4.2 Logo Height/width not being set

I'm trying to set the height and width of our logo to a more readable size. There doesn't appear to an option for this in the theme manager. Is there CSS code that can be directly entered that I'm not aware of (CSS isn't my strongest attribute) I've set the $LogoImageHeight and $LogoImageWidth

[rt-users] Continous-Login problem after DB move

Hi, I'm using RT3.8.8 from the Debian packages with postgres on a different machine as a backend. Last night I moved the database from one machine (postgres-8.4) to another (postgres-9.1), and pg_dumpall|psql the whole DB. Everything looks fine as far as content is concerned

Re: [rt-users] Continous-Login problem after DB move

On 10/15/2013 09:37 AM, Robert Waldner wrote: Hi, I'm using RT3.8.8 from the Debian packages with postgres on a different machine as a backend. Last night I moved the database from one machine (postgres-8.4) to another (postgres-9.1), and pg_dumpall|psql the whole DB. Everything looks

[rt-users] Error in article history

Hi all, we've been using RT 4.0.17 since a couple months without problems. However, I realized just today that asking for an article's history generates an error page. The log reports: [Tue Oct 15 10:50:40 2013] [error]: Can't locate object method new via package RT::FM::Article (perhaps you

[rt-users] No top menu with 4.2.0 and firefox

the menu in the top (home, Search, articles etc) doesnt appear in Firefox, with chrome and IE10 I dont have any problem -- View this message in context: http://requesttracker.8502.n7.nabble.com/No-top-menu-with-4-2-0-and-firefox-tp55487.html Sent from the Request Tracker - User mailing list

Re: [rt-users] rt command order by question

On Sat, Oct 12, 2013 at 02:19:18AM +, Xin, Qiao wrote: Can I use rt ls command line to order by more than two fields? rt ls only supports one order by field. You'd need to tweak this code https://github.com/bestpractical/rt/blob/stable/share/html/REST/1.0/search/ticket#L92 as well as

Re: [rt-users] Group chart by custom field of Queue

You should choose one list to ask your question (not cross post to rt-users and rt-devel). On Mon, Oct 14, 2013 at 03:14:16AM -0700, andkulb wrote: My queues in RT belong to some sort of departament (custom field). How can I get a chart, showing tickets by departament? What i find out, is

[rt-users] [rt-announce] RT 4.0.18 released

We're pleased to announce that RT 4.0.18 is now available. http://download.bestpractical.com/pub/rt/release/rt-4.0.18.tar.gz http://download.bestpractical.com/pub/rt/release/rt-4.0.18.tar.gz.sig SHA1 sums c023227267b6fdfc4514b233d53e1b1bc31b51a1 rt-4.0.18.tar.gz

[rt-users] Errors with new instance on 4.2.0

I am trying an install on a new server with Perlbrew 0.66, perl-5.18.1, fast cgi , RT 4.2.0, and RTIR 3.0. Pretty much vanilla install right now with freshly initialized db. When I access webpage I get the following errors in the logfile. [warn] (104)Connection reset by peer: mod_fcgid: read

Re: [rt-users] RT 4.2 Logo Height/width not being set

On Tue, Oct 15, 2013 at 03:27:55AM -0400, Mathew Snyder wrote: I'm trying to set the height and width of our logo to a more readable size. There doesn't appear to an option for this in the theme manager. Is there CSS code that can be directly entered that I'm not aware of (CSS

Re: [rt-users] Continous-Login problem after DB move

On Tue, Oct 15, 2013 at 11:59:12AM +0200, Robert Waldner wrote: I'm using RT3.8.8 from the Debian packages with postgres on a different machine as a backend. Last night I moved the database from one machine (postgres-8.4) to another (postgres-9.1), and pg_dumpall|psql the whole DB. The

Re: [rt-users] Error in article history

On Tue, Oct 15, 2013 at 10:56:11AM +, Guadagnino Cristiano wrote: we've been using RT 4.0.17 since a couple months without problems. However, I realized just today that asking for an article's history generates an error page. The log reports: [Tue Oct 15 10:50:40 2013] [error]: Can't

Re: [rt-users] No top menu with 4.2.0 and firefox

On Tue, Oct 15, 2013 at 08:20:51AM -0700, juancanic wrote: the menu in the top (home, Search, articles etc) doesnt appear in Firefox, with chrome and IE10 I dont have any problem Unable to replicate with 24.0 You'll need to provide more information. Most likely, the javascript that renders the

Re: [rt-users] Errors with new instance on 4.2.0

On Tue, Oct 15, 2013 at 05:07:20PM +, Flynn, Timothy wrote: I am trying an install on a new server with Perlbrew 0.66, perl-5.18.1, fast cgi , RT 4.2.0, and RTIR 3.0. Pretty much vanilla install right now with freshly initialized db. RTIR 3.0 is *not* compatible with RT 4.2.0.

Re: [rt-users] Errors with new instance on 4.2.0

I had suspected that but the docs said RT 4.0.something or higher. I haven't added the line to activate RTIR to my RT_SiteConfig.pm yet so I didn't know if it was actually active yet or not. Tim -Original Message- From: rt-users-boun...@lists.bestpractical.com

Re: [rt-users] No top menu with 4.2.0 and firefox

Kevin, I deleted rt 4.2.0 and dropped the database, downloaded and installed rt 4.0.18. Appear to have the same errors without doing anything with RTIR. I did see some old threads on mod fcgi with similar errors and returning exit 255. This is my first time installing RT using perlbrew.

Re: [rt-users] Errors with new instance on 4.2.0

On Tue, Oct 15, 2013 at 05:57:37PM +, Flynn, Timothy wrote: I deleted rt 4.2.0 and dropped the database, downloaded and installed rt 4.0.18. Appear to have the same errors without doing anything with RTIR. I did see some old threads on mod fcgi with similar errors and returning exit 255.

Re: [rt-users] Errors with new instance on 4.2.0

Ok thank you for the recommendations Kevin. Apologies for replying to the wrong post. Tim -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, October 15, 2013 1:28 PM To: