Re: [rt-users] Need to send Big Cheese email based on requestor's email or group membership

Hi Chris, Thanks for the reply back. So there is no way to do the check dynamically in case the members of the Big Cheese group change randomlyvia grep'ing a file with all the email addresses in it, or quering a Window AD group on the fly ? We would have to maintain the group in RT manually

Re: [rt-users] Need help about scrip condition

On Thu, Jan 16, 2014 at 06:57:12PM +0100, Eric MAISONOBE wrote: So i have 2 questions : - what's the way to check if the comment creator is Enoch root, and in this case (and only in this case) to notify the comment to 'OtherRecipients', Something like this (untested): my

Re: [rt-users] How to find possible values for an object

On Thu, Jan 16, 2014 at 12:21:54PM -0800, rwzoerner wrote: I'm not a Perl programmer and the documentation for RT isn't very friendly for folks like me. I'm trying to put the ticket owner's full name in a template, for example, and I can't find anything that tells me what the possible values

Re: [rt-users] Need to send Big Cheese email based on requestor's email or group membership

Am 17.01.2014 14:27, schrieb Ethier, Michael: Hi Chris, Thanks for the reply back. So there is no way to do the check dynamically in case the members of the Big Cheese group change randomlyvia grep'ing a file with all the email addresses in it, or quering a Window AD group on the fly

Re: [rt-users] How to create a scrip Condition for OnAddRequestor

On Thu, Jan 16, 2014 at 12:29:12PM -0800, rwzoerner wrote: I found a list of condition snippets that was great, but for all it had, it missed any examples related to when a new requestor is added. One scenario is that technicians frequently take a phone call and create the ticket for the

Re: [rt-users] How to find possible values for an object

Thanks! I guess the trick is for me to learn how to navigate the documentation. It probably makes perfect sense to a Perl programmer or more experienced RT user - I didn't even make that connection, though. I appreciate it! -Rick On 1/17/2014 7:38 AM, Emmanuel Lacour [via RequestTracker]

Re: [rt-users] How to create a scrip Condition for OnAddRequestor

Emmanuel, Thanks for great input but those things we are already doing. The key, though, is that when a new requester IS added, for any reason, they need to receive an email (the Autoreply template, actually) letting them know. That's what I need the condition for - how to trap the addition of

Re: [rt-users] How to create a scrip Condition for OnAddRequestor

On Fri, Jan 17, 2014 at 07:10:43AM -0800, rwzoerner wrote: Emmanuel, Thanks for great input but those things we are already doing. The key, though, is that when a new requester IS added, for any reason, they need to receive an email (the Autoreply template, actually) letting

Re: [rt-users] Reset Scrips to Default?

On Thu, Jan 16, 2014 at 05:45:17PM -0500, Ryan Skadberg wrote: I've searched through Google and the list archives, but can't seem to find any methodology for doing this. In the archives, I saw a script that was in the GIT tree called fixup-default-scrips, but a) I don't see it in the release

Re: [rt-users] How far can categories nest?

On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote: I have three custom fields I'd like linked: Support Type, Support Category, and Support Sub-Category. Support Type has not Categories are based on set. Support Category has Categories are based on set to Support Type

[rt-users] Real time fulltext search/indexing with sphinx

Hi, as you can see on these slides: http://www.slideshare.net/AdrianNuta1/real-time-fulltext-search-with-sphinx ... it is now possible with sphinx to allow for actual realtime searching, something that I have come to realize while researching, not even postgresql allows for. There is a caveat to

[rt-users] Import a text file into RT as a scrip ?

Hi, I have a text file (exact RT scrip syntax) that sits on our RT server that I would like to import into RT and update(overwrite) a particular scrip's custom condition with it on a regular basis. Is this possible ? And if yes, how ? Thanks, Mike

Re: [rt-users] How to create a scrip Condition for OnAddRequestor

Thanks! I think that is exactly what I needed. -Rick On 1/17/2014 9:52 AM, Emmanuel Lacour [via RequestTracker] wrote: On Fri, Jan 17, 2014 at 07:10:43AM -0800, rwzoerner wrote: Emmanuel, Thanks for great input but those things we are already doing. The key, though, is that when

Re: [rt-users] How far can categories nest?

Sorry. 4.2.1. -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me On Fri, Jan 17, 2014 at 6:15 AM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Jan

Re: [rt-users] How far can categories nest?

Looks like I'll be upgrading to 4.2.2. Fortunately, this isn't in production yet. -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me On Fri, Jan 17, 2014 at

Re: [rt-users] How far can categories nest?

I just upgraded and the custom fields still aren't cascading properly. After selecting the first one the second populates, but after selecting the second one the third does not. CentOS 6.5, FastCGI, RT 4.2.2, MySQL 5.1.71-1 -Mathew When you do things right, people won't be sure you've done

Re: [rt-users] How far can categories nest?

For clarification: First CF: Support Type (ST) - System Support - User Support Second CF: Support Category (SC) - Hardware - System Support - Software - System Support - Telephony - System Support - New Employee - User Support - Promotion - User Support - Temp Employee