On Mon, Nov 17, 2014 at 11:41 AM, Asif Iqbal vad...@gmail.com wrote:
On Fri, Nov 14, 2014 at 2:10 PM, Asif Iqbal vad...@gmail.com wrote:
Hi All
I am not able to reset the due date with following definition
Set(%ServiceAgreements,
Default = '7d',
QueueDefault = {
Hi,
we have many custom fields. Is it possible inside Modify.html to have more than
one CF per row?
In RT 4.2.6 html/Ticket/Modify.html shows all custom fields (grouped or not
grouped) below each other.
Is there a way to have not only one custom field in each row but maybe 2 or 3 ?
I walk
Hi there,
Our RT instances have this basic conf:
RT 4.2.9, CentOS 6.6, mysql Ver 14.14 Distrib 5.6.22, for Linux (x86_64)
We are trying to restrict rights as much as possible for external users
(those having access
to RT via a custom web application.)
In terms of group rights, this is what we
Hi,
add on top of the file this lines:
package RT::Search::Simple;
use strict;
use warnings;
no warnings 'redefine';
Chris
Am 15.01.2015 um 16:14 schrieb Daniel Schwager:
Hi,
I updated to 4.2.6 (from 3.8.8) in our lab - look fine. Now, I'm going to add
some small customizations.
E.g.
Hi,
we installed the RT-Extension-RepeatTicket (1) which create recurring tickets -
looks fine (-:
Is there a way to create a search-query to find all the enabled recurring
tickets?
The docu (2) said only
To help you find this initial ticket, which may have been resolved long
Hi,
I updated to 4.2.6 (from 3.8.8) in our lab - look fine. Now, I'm going to add
some small customizations.
E.g. the simple Search (the search field in the web-ui on the top right) should
also search for a custom field.
Therefore, I added an overlay
Chris, thank you very much! Now, it work's like a charm!
Best regards
Danny
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: Thursday, January 15, 2015 4:32 PM
To: Daniel Schwager; 'rt-users@lists.bestpractical.com'
Subject: Re: Adding (by default) custom
Hi.
We have two RT instances, and I'm now trying to migrate some of the queues
from the largest instance to the other. We have a rather big database, so
serializing the entire database is a non-trivial effort. Is it possible to
limit rt-serializer to a single queue or to a set of queues?
With
Perform a mysqldump of the old database, and import it into a new location
as is.
Follow the instructions included with RT for a new installation, ignoring
the database steps.
Add the new database connection details to your new installation's
RT_SiteConfig.pm file (ensuring that the
The discussion thread you've linked to concerns LDAP, and doesn't seem
relevant to your case.
If you have the correct privileges (which you seem to), the Modify screen
for another user will have three password boxes: the top one for you to
confirm your password, and the bottom two to actually
Hello all,
I am a user who has administrative privileges within my RT installation.
That is usually enough but now an situation has come up that I need to
alter an RT password for a user and it has turned out that I need to do
that but can't - at least not easily.
Here is a discussion I found on
I believe that custom fields will appear on the comment/resolve page if
they are set up as transaction custom fields instead of ticket custom
fields. I don't know whether this is suitable for your needs though. Is
it acceptable in your case for one ticket to have multiple Git commit
values? If
What are you changing the permissions from? What is the file's owning
user/group?
It sounds like something is repeatedly changing the permissions on this
file. To my knowledge, RT doesn't do that. Is someone else logging in and
doing it? Do you have some sort of cron job or automated system
Hi all,
first of all I'm using rt just from a few weeks, and I find it great.
I come from 2+ years of redmine usage, so apologize me if the
questions are trivial, but I'm not able to find the right answer in
the documentation.
I've added a few custom fields to my ticket definition, for example
To place a named saved search on the main page, go into your RT at a
glance settings by clicking the Edit link in the top right corner. If
your user has the correct saved search privileges, you can simply add any
existing search to one of the columns.
On 15 January 2015 at 22:07, Luca Ferrari
Am 15.01.2015 um 12:07 schrieb Luca Ferrari:
I've added a few custom fields to my ticket definition, for example
git commit, but I'm able to see the custom fields only when creating
a ticket or editing in jumbo mode. I cannot see them for instance when
resolving a ticket (i.e., Action-Resolv),
On Thu, Jan 15, 2015 at 1:43 PM, Christian Loos cl...@netcologne.de wrote:
There is an extension for editing custom fields on reply and comment:
https://github.com/bestpractical/rt-extension-customfieldsonupdate
Great! Installed and working.
Thanks,
Luca
Hi,
We are new to the whole RT upgrading game and would like to do the following:
· A clean install the new RT 4.2.9 on a new server (server is already
configured with the correct Apache (2.2.15), Perl (5.10.1), and MySQL (5.1.73))
· Export the MySQL data from our old RT
Hi
Good Day, I am writing because we are testing with RT to begin to implement
it in the company, but we are looking at the possibility of using code to
change the arrangement of the interface discharge of a new case. According
have identified the file to modify is located in the Ticket /
Hi Marisol,
It sounds like you didn't delete the Mason cache, usually in
/opt/rt4/var/mason_data/obj.
You can follow the instructions here:
http://requesttracker.wikia.com/wiki/CleanMasonCache
Also, to prevent your changes to be overwritten by RT updates in the
future, you would probably want to
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