Hi Rainer
I understand your frustration.
There have been a number of products that I have installed as an IT guy where I
had this same frustration - what is the most painless way to get the instance
running -- just so I can play with it and see if it seems to be worth pursuing
more?
For those
Hello,
I want to cancel or undo the Mark as Resolved transaction based on the
content of custom fields. Currently I'm using a Scrip and I'm only able
to do the following:
* access the custom fields
* make the decision
* comment on the ticket with the reason why it can't be resolved
* reopen
On Wed, Jan 28, 2015 at 10:40:32AM +0100, Sternberger, Sven wrote:
Hello!
I want to modify the SendEmail.pm module, to disable the
check for RTAdresses, so we want to send emails
even if RT thinks they are RT email adresses.
I would copy the file SendEmail.pm to SendEmail_Local.pm and
Hello!
I want to modify the SendEmail.pm module, to disable the
check for RTAdresses, so we want to send emails
even if RT thinks they are RT email adresses.
I would copy the file SendEmail.pm to SendEmail_Local.pm and remove
these lines
$self-RecipientFilter(
Callback = sub {
Hi,
we have the same problem here - lot's of plugins and scripts - and some
eval-message like
Jan 26 10:49:10 artee3 RT4: [23122] Use of uninitialized value in string eq at
(eval 3414) line 23.
Jan 26 10:49:11 artee3 RT4: [23122] Use of uninitialized value in string eq at
(eval 3487) line 23.
Thank you Alex.
At last, I found the culprit via brute force (i.e. I examined all my scrips).
Cris
Da: Alex Peters a...@peters.netmailto:a...@peters.net
Inviato: Tue Jan 27 2015 20:46:22 GMT+0100 (CET)
A: Guadagnino Cristiano
As Alex suggested, you can enable debug logging.
However, the problem with debug logging is that you get flooded with irrelevant
debug messages.
Instead of enabling debug logging, I did the following to facilitate debugging:
in every one of my custom scrips I added the folowing line as the very
Good morning.
I have fighting with this problem two days, but I still have no clue.
The problem is this: suddenly RT will not send attachments.
Unfortunately we send attachments very rarely, so I cannot exactly say when
this behaviour started. It could be that it started from the day I
It dawned on me that maybe the problem was only with the resolution message
(which is of type comment), so I tried with a simple reply with an attachment,
and it worked.
Was there a change in the way RT 4.2.9 handles comments? We had no problem
previously sending out an email with attachment
Didn't make it to the ML due to being posted from a unknown account,
trying again.
Joop
On 28-1-2015 8:56, Marc Chantreux wrote:
On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote:
Why RT and RTIR are so hard to install and work properlly? I dont know
perl
Here’s your
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