Hi Rainer

I understand your frustration.
There have been a number of products that I have installed as an IT guy where I 
had this same frustration - what is the most painless way to get the instance 
running -- just so I can play with it and see if it seems to be worth pursuing 

For those of us who have been working with RT for a number of years, it does 
seem rather easy or straightforward to set up.
But I imagine it is like that for everything in life, no?  More practice means 
more familiarity and ease.

I can't give enough praise for Best Practical and RT - so I definitely think it 
is well worth it to persevere until you have it running and you can evaluate it 
for yourself.

I have not come across any A to Z type setup documents or videos, and don't 
expect I ever will.  
I think this is at least in part due to the power and flexibility of the 
product, which is a very good thing!
I personally would not want to give up any of the amazing features of the 
product just to make it easier to run 'out of the box'.

I know everyone is pointing you to the docs and they are worth it - well 
written, concise, complete.
I guess the point I'm trying to make is that RT is a great product and well 
worth it all: reading the docs, taking the time to learn it, set it up, 
experiment with it, and of course going to training.  

If you haven't seen it yet, this site is worth looking at too:  

Best of luck!

-----Original Message-----
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Marc Chantreux
Sent: Wednesday, January 28, 2015 2:57 AM
To: Rainer Duffner
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Installation

On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote:
>     Why RT and RTIR are so hard to install and work properlly? I dont know
>     perl
> Here’s your problem ;-)
> Most people probably stopped reading right there.  

seriously? assuming that the sysop is comming with a basic admin skill (knowing 
what "make" do and how to setup an nginx to communicate with fcgi), perl 
programs are quiet easy to install when someone pointed you on the good 




and when it comes to perl dependecies: 


and if you're using a debian derrivative; apt-get install dh-make-perl and run 
your own debian repo.

I really think that the perl ecosystem makes perl applications the easiest to 
install (comparing to other dynamic langages like python or ruby... not to 
mention npm)

The problem is not to have a running RT but frankly, i have very hard time to 
figure out how to set it up correctly. the missing documentation is something 
that explain the general philosophy of RT for administrators and some step by 
step tutorials (for example: installing a notification or a basic ticket 

I guess that's what we learn from the best practical trainings but comming from 
a french university, london wasn't that affordable.  


Marc Chantreux,
Mes coordonnées: http://annuaire.unistra.fr/chercher?n=chantreux
Direction Informatique, Université de Strasbourg (http://unistra.fr) "Don't 
believe everything you read on the Internet"
    -- Abraham Lincoln

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