Hi Alex,
What is the Format-String of your search? (It’s under the advanced tab, when
you edit the search)
The scrip looks fine.
Cheers,
Vinzenz
Vinzenz Sinapius
Information Technology | Informationstechnik
tracetronic GmbH
Stuttgarter Str. 3
01189 DRESDEN
GERMANY
Phone: +49 351 205768-167
We always leave it at the default. I did a search for "queue:technology",
and here's the format it uses:
'__id__/TITLE:#',
'__Subject__/TITLE:Subject',
Status,
QueueName,
Owner,
Priority,
'__NEWLINE__',
'__NBSP__',
'__Requestors__',
'__CreatedRelative__',
Hi all,
I have the timezone set in SiteConfig how it came by default, and
/etc/timezone on my server is correct. Yet, I've just noticed that times in
RT are GMT, not Eastern like they should be. I only just noticed this, but
I'm told it has been an ongoing problem. That means I don't know what I
On Nov 18, 2016, at 11:40 AM, Alex Hall
> wrote:
Hi all,
I have the timezone set in SiteConfig how it came by default, and /etc/timezone
on my server is correct. Yet, I've just noticed that times in RT are GMT, not
Eastern like they should be. I
Hi all,
We have an odd problem. I've put a script in place that sets the requestor
of a ticket to be its owner, and that works perfectly when viewing a
ticket--the owner is shown as the requestor. The problem is that search
results show most tickets as being owned by nobody, but if you click a