[rt-users] Custom Field could not be modified

Hello everybody, I have a strange problem with our RT 3.4. I have two queues with same rights for groups and with same Custom Fields assigned. One custom field has problems when I move ticket from one queue to another. I cannot set it anymore. When I change its value its is immediately deleted

[rt-users] rtTicket/Display.html

I recently installed rt3.6 on freeBSD 6.0 from ports collection. Everything seems to work fine but on clicking on Update Ticket when reply it I keep getting the error Not Found The requested URL /rt/rtTicket/Display.html was not found on this server. /rt is my alias in my apache webserver.

[rt-users] ram usage and mysql processes

RT 3.4.2 On Fedora Core 3Recently I have noticed that there are about 12 to 15 mysql processes running on my RT server. Is there a way to limit these processes? I have limited my httpd to 4 processes but I do not know how to limit the mysqld processes? All of the mysqld process are using 4.5% of

Re: [rt-users] extractcustomfields breaks with attachments ?

On 8/30/06, Justin Lim [EMAIL PROTECTED] wrote: Whenever I have mail attachments its breaking the extractcustomfields. When I submit the same email without the attachments it looks like the extractcustomfields is working fine. Any suggestions ? Most probably this extension has problems with

[rt-users] MyRT Line 76 error/upgrade error

I restored a 3.4.3 mysql db into 3.6.0. I am receiving the line 76 error that has already been reported. When I run the upgrade command: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir \ /usr/src/build/rt-3.6.0/etc/upgrade/3.5.1 I receive the following error: DBI

Re: [rt-users] MyRT Line 76 error/upgrade error

On Thu, Aug 31, 2006 at 07:30:13AM -0700, Shannon Adams wrote: I restored a 3.4.3 mysql db into 3.6.0. I am receiving the line 76 error that has already been reported. When I run the upgrade command: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir \

Re: [rt-users] CF Questions

On Thu, Aug 31, 2006 at 09:52:15AM -0400, Hornet wrote: Hello, I added a CF that holds ticket closure codes. My question is, how do I make it mandatory to select a code before the status is changed to close and make it so no matter how you close the ticket (jumbo, batch, single), it must be

[rt-users] New to SCRIPS, Trying to create On Due Date Change

I have been using RT for a bit now; however, I am just now entering the wonderful world of custom scrips. It seems there is a lot of information out there as far as brief comments etc... ;however, I have not been able to find an example or a document that will assist me in creating my custom

Re: [rt-users] extractcustomfields breaks with attachments ?

Hello, --Am 31. August 2006 18:21:18 +0400 schrieb Ruslan Zakirov [EMAIL PROTECTED]: Most probably this extension has problems with selecting a text part in a multipart email (message with attachments). ECFV does its best, by using TransactionObj-ContentObj from the RT-API, which RT uses

[rt-users] RT 3.6.1 CLI--how to pass in a newline

Is there any way to pass in a new line character via the CLI? I'm trying to put one in the text field with 'create' and straight in with a 'comment'. An actual return confuses the shell, and everything else I tried is translated literally. \n and br / both just showed up that way in the

[rt-users] ticket with a new queue but requestor still from old queue/group

Has anyone run into a problem where you have a ticket that has been assigned to a queue (Queue A) and then given To an owner who belongs to that group/queue. After some time, the ticket is then moved to a different queue (Queue B) But for some reason the owner is the same person from the

Re: [rt-users] RT 3.6.1 CLI--how to pass in a newline

Hi Jim, We recently had an application that required us to import data containing newlines into our RT instance via the command-line tool. We found that the text field of the 'create' option does not accept newlines, however adding an actual newline character to a 'comment' does: [EMAIL

Re: [rt-users] RT 3.6.1 CLI--how to pass in a newline

Is there any way to pass in a new line character via the CLI? [...] An actual return confuses the shell, This is a shell problem, then, and should be addressed as such. Every shell I've used has a way to get a newline into a command argument - though it's not always easy to find. Which

[rt-users] Test::Expect 0.30...MISSING

Trying to resolve 3.6.1 dependencies on Fedora Core 4. I am down to this one. I cannot seem to find it with yum or cpan. I can only find an rpm for fc5. Has anyone had luck with this one on FC4? Thanks, Shannon __ Do You Yahoo!? Tired of

Re: [rt-users] Test::Expect 0.30...MISSING

On Thu, Aug 31, 2006 at 09:26:48PM -0700, Shannon Adams wrote: Trying to resolve 3.6.1 dependencies on Fedora Core 4. I am down to this one. I cannot seem to find it with yum or cpan. I can only find an rpm for fc5. Has anyone had luck with this one on FC4? You won't need it unless

[rt-users] Does formatting a saved search have to be this *%!%! painful?

I'm creating a dashboard of saved searches for my boss and the rest of the company's executive team in our 3.6.0 installation. I started with some already-saved searches which I can use to get at the info I need, but wanted to add particular fields in particular places in the search results