|
Has anyone run into a problem where you have a ticket that has
been assigned to a queue (Queue A) and then given To an owner who belongs to that group/queue. After
some time, the ticket is then moved to a different queue (Queue B) But for some reason the owner is the same person from the
first queue (Queue A) even though they do not belong to the New queue/group (Queue B)? Seems to me like the ticket
should change to Nobody as owner. Maybe this is permission Issue that I have set up different for one queue/group as
this issue just recently came to my attention and we have been running RT for a year now. Any help, thoughts, ideas would be appreciated. Thank you, T.J. Maciak Internet/Intranet Developer F: (616)456-3448 |
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