[rt-users] re:A reminder creates a ticket and sends email to queue watchers???

More strange behaviour: The Ticket that is automatically created contains a "refers to" link to the ticket that created it, however that ticket doesn't contain a "referred to by" link. Also, I can't find the automatically created ticket by doing a search on its ID (status new), but if I type ht

[rt-users] re:A reminder creates a ticket and sends email to queue watchers???

I've experienced this behaviour as well. Is this what a reminder is supposed to do, and if so, does anyone know the reasoning behind it? Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractica

Re: [rt-users] Problem configuring LDAP with AD

I'm not an expert in AD or LDAP, but "ou=ActiveUsers,dc=domain,dc=local" doesn't look right to me.  I don't see "ActiveUsers" in either my 2k or 2k3 domain controllers' schemas.  Also, I think your base should be "cn=,dc=,dc=" format not "ou=,dc=,dc=". Can you run "ldapsearch" on your RT box?  Th

[rt-users] slow full-content searches

RT 3.4.5, 4.1.18, ~80,000 tickets Searching across ~30 queues with ~80,000 tickets total: Fastcgi timeout is set to 120 seconds, which this query and many other full-text queries surpass. # Time: 061026 14:09:35 # [EMAIL PROTECTED]: rt_user[rt_user] @ localhost [] # Query_time: 156 Lock_time:

Re: [rt-users] RT Spam Looping

Use "-f " option of the sendmail. This address would be placed into a special header of outgoing mails and if mail servers couldn't deliver message to recipients then error would be returned to the address you've specified. It's not a full solution, but at least you can start from this. On 10/26/

[rt-users] RT Spam Looping

  Hi all, please, A spammer send us a message with a big number of cc:, more than 100. Then our RT has identified it as a new ticket and all cc: as requestors. Resuming, all of them are receiving messages from us, causing server overload and other problems. Then I 've removed this ticket

Re: [rt-users] Read only db for select (cluster on the cheap)

Ahh I see what you mean; Did n't look into that? but possibly a question here is whats a better approach? in changing from the GUI you get flexibility deciding which element read from which DB,apart from the replication issues it may also be extended to a third/forth db instances where certain

Re: [rt-users] Read only db for select (cluster on the cheap)

On Thu, 2006-10-26 at 17:20 +0100, Roy El-Hames wrote: > Not sure what you mean;I did not need to touch RT::Record .. do you mean > 2 handles same db .. It'll have little or no benefit?? No, different databases. Two databases, two handles -- one read-write, the other read-only. > I understand w

Re: [rt-users] Read only db for select (cluster on the cheap)

Not sure what you mean;I did not need to touch RT::Record .. do you mean 2 handles same db .. It'll have little or no benefit?? I understand what you mean about the speed of replication, in our case its set to near enough real time, however with Create.html a/Update.html and also Display.html I

Re: [rt-users] rhel4 cpan problem

# perl -MCPAN -e 'install Module::Signature' Can't locate object method "install" via package "Module::Signature" at -e line 1. Torsten Brumm wrote: perl -MCPAN -e 'install Module::Signature' will run,. 2006/10/26, Justin Zygmont <[EMAIL PROTECTED] >: I don

[rt-users] Re: RT LDAP

On 10/23/06, Kyle Gordon <[EMAIL PROTECTED]> wrote: Hey Jim, Great work on the LDAP overlay for RT :-) Ive gotten it talking to eDirectory nicely now. Just two things though... :-p The documentation up on wiki.bestpractical.com suggests use the Set($foo, 'bar') style, yet I could only get it to

Re: [rt-users] Read only db for select (cluster on the cheap)

This is an interesting approach. I was wondering if it would be possible to do something like that without having to change higher-level code. For example (assuming we have two DB handles), all Set* operations would use RW handle, while all Load* operations would use RO handle. I haven't investi

[rt-users] Read only db for select (cluster on the cheap)

Hi; RT 3.6.1 and and a pair of mysql 5 servers I 've setup my system so it talks to a replicated db pair, where the slave for read only operations, now most of my select actions (Mytickets, MyRequests, Results.html) uses the slave server , so normal ticketing operations are not effected by long

Re: [rt-users] Problem with 3.4.6 install on Ubuntu 6.06 - UNIVERSAL:rewuire

On Thursday 26 October 2006 12:16, Jason Doller wrote: > Although the installer told me all dependencies were satisfied, RT wouldn’t > work until I installed UNIVERSAL::require > > All seems find now. (Also see > http://www.gossamer-threads.com/lists/rt/users/60767?do=post_view_threaded) > > Jason

[rt-users] Problems with Ubuntu 6.06 repository install of RT - FIXED

I was having various miscellaneous problems with RT after doing an apt-get install.   The errors were intermittent and seemed to be related to PERL modules.  I installed from source, and the problems have gone away.    Appears to be a problem with the install in the repository.  

[rt-users] Problem with 3.4.6 install on Ubuntu 6.06 - UNIVERSAL:rewuire

Although the installer told me all dependencies were satisfied, RT wouldn’t work until I installed UNIVERSAL::require All seems find now. (Also see http://www.gossamer-threads.com/lists/rt/users/60767?do=post_view_threaded) Jason ___ http://lists.bes

[rt-users] content search is a problem

Hi; the system is rt-3.6.1, mysql Distrib 5.1.12-beta, apach2 and mod_perl 2,dbix 1.45 the hardware web server intel 3.2 G processor 4G memory and 1 db server athlon 2 dual core 2.2 G proc and 16 G memory The system is optimised, and all functionality is fairly quick and smooth with the excepti

RE: [rt-users] Users, groups and queries

Try Rights Matrix, an extension of RT which aims to facilitate managing rights. You can install it as a module CPAN from http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMat rix.pm Best regards Marouane HIMDI group -Message d'origine- De : [EMAIL PROTECTED]

[rt-users] Users, groups and queries

Hi All! I create a user named "jimmo". I then click "configuration-> users->select users. I have a list of "Privileged users" but this user does not appear. Digging through the documentation I discovered that that "Privileged users" means that the person is not only allowed to create tickets bu

Re: [rt-users] RT demo and install issues

On Thursday 26 October 2006 00:03, you wrote: > James Mohr wrote: > > Thanks for the info. Maybe I can't see the forest for the trees, but I do > > no see anywhere to download an RPM. There are instruction on installing > > the RPM, but the RPM install page simply says: > > > > RT's three step inst

Re: [rt-users] rhel4 cpan problem

perl -MCPAN -e 'install Module::Signature' will run,.2006/10/26, Justin Zygmont <[EMAIL PROTECTED]>: I don;t remember running into this before, I am just using update3, soit should be fine..# perl -MCPAN -e 'i Module::Signature'Can't locate object method "i" via package "Module::Signature" at -e li