[rt-users] Add a Cc via email to a ticket after the ticket has been created

Hi I'm using RT 3.4 and in this version the problem described in object is present: If someone create a ticket first and then in another email sent after tries to include some other one in Cc , this latest contact isn't automatically inserted in the Cc list and so doesn't receive further mail

Re: [rt-users] Add a Cc via email to a ticket after the ticket has been created

Have you checked the ParseNewMessageForTicketCcs directive in RT_Siteconfig.pm Mathew Ringo Mandingo wrote: Hi I'm using RT 3.4 and in this version the problem described in object is present: If someone create a ticket first and then in another email sent after tries to include some other

Re: [rt-users] Required:Resolved Tickets closes automatically after 7 days

I'm fairly certain when a ticket is resolved it is closed. Mathew Tanu Mehrotra wrote: Hi Folks, As required by our users that if the ticket has been resolved and no status has been changed for 7 days the ticket should automatically get closed and cannot be open again. Please adivice

[rt-users] Re: Add a Cc via email to a ticket after the ticket has been created

Of course: Set($ParseNewMessageForTicketCcs , 1); But this covers the case in which the ticket is created, e.g. the first email. Not the other ones. I'm referring to the emails that are coming after the first one. Stefano 2006/11/6, Mathew [EMAIL PROTECTED]: Have you checked the

[rt-users] Probl;em with outgoing email address

Hi All I've just noticed that my outgoing emails are being sent from [EMAIL PROTECTED] I've made the necessary changes in /opt/rt3/etc/RT_Config.pm Set($CorrespondAddress , '[EMAIL PROTECTED]'); Set($CommentAddress , '[EMAIL PROTECTED]'); So I don't understand why this is happening. Any

RE: [rt-users] Can't locate RT/Action/.pm in @INC error message

Thank you for your reply. I have gone to the 'Global' 'Scrips' from 'Configuration'. Scrip 9 (and indeed scrip 1) had 'On Resolve' and the Action was BLANK from the drop down list. I have selected 'Notify Owner as Comment' and selected 'Submit'. Is this all I have to do, is this correct? Is

Re: [rt-users] ticket makes RT 3.6.1 barf

On Tue, 31 Oct 2006, Chip Mefford wrote: Is it from a Mac? I've had some stuff sent from a mac with forwarded messages cause problems in mail readers... Just a thought. I forget why, but it was definitely an issue. What was the email client on the Mac? Nope. content-type: text/plain;

Re: [rt-users] Re: Add a Cc via email to a ticket after the ticket has been created

Hi, I put my patch on the RT Wiki here: http://wiki.bestpractical.com/index.cgi?ParseFollowupMessageForTicketCcs Which also includes a newer version that solves a few more minor problems that we were having. It checks that the email address is not already a watcher for the ticket or queue

[rt-users] Slow down in RT w/ strange mysql-slow.log queries

Noticing lately that RT has really slowed down - its a never ending battle with shredder stripping spam versus the db filling... ANYWAY... been getting a lot of these with in mysql-slow.log lately: # Time: 061107 1:55:13 # [EMAIL PROTECTED]: rt_user[rt_user] @ localhost [] # Query_time: 11

[rt-users] Requestor of a Ticket

Hi, for some database clean up i would like to know which column in which table to check via sql-statement to figure out, if a user is a requestor of a Ticket. thanx alexander ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Slow down in RT w/ strange mysql-slow.log queries

On Tue, Nov 07, 2006 at 02:00:20AM +1100, Adrian Carter wrote: Noticing lately that RT has really slowed down - its a never ending battle with shredder stripping spam versus the db filling... ANYWAY... been getting a lot of these with in mysql-slow.log lately: # Time: 061107 1:55:13 #

Re: [rt-users] Requestor of a Ticket

At Monday 11/6/2006 10:35 AM, Krieg, Alexander wrote: Hi, for some database clean up i would like to know which column in which table to check via sql-statement to figure out, if a user is a requestor of a Ticket. thanx alexander Hello Alexander, Unfortunately, it's more complicated than

[rt-users] Setting Due date and Subject off of another ticket

Hello, I am trying to set the date, and subject,ofa ticket off of another ticket. When a ticket is created with the subject like "TemporaryAccess" another ticket is created and linked to the first ticket. I would like to set the Due date in Ticket2, based upon the due date of Ticket1. I have

[rt-users] LDAP Authentication is not working

Dear All, I am using RT 3.2.3 it is working fine now I want users should authenticate from our existing LDAP server I tried so many options but still no luck. Can some one guide me on this? I am attaching my RT_SiteConfig.pm for your reference. Thanks Navin RT_SiteConfig.pm Description:

Re: [rt-users] Mysql problem accessing RT database

Stephen Carr wrote: Dear All I earlier reported a problem - see error below - accessing the RT Innob database. The problem occurs when I attempt to reply to a ticket. I have since discovered - after making a backup - that I have no problem with some tickets and with others if I click on the

Re: [rt-users] LDAP Authentication is not working

Chaim Rieger wrote: Navin Chandra Singh wrote: Dear All, I am attaching my RT_SiteConfig.pm for your reference. can you please post the relevant lines of your SiteConfig, ### LDAP Settings # # There are two different branches of this: LdapAuth* and LdapInfo*; # additionally, most of

Re: [rt-users] LDAP Authentication is not working

Navin Chandra Singh wrote: ... ... did it ever work, if not, can ldap do anonymous binding ? -- eats the blues for breakfast, does unix for rent, plays harp for food, will play the flute for kicks rides for the freedom www.up-south.com ___

Re: [rt-users] LDAP Authentication is not working

Chaim Rieger wrote: Navin Chandra Singh wrote: ... ... did it ever work, if not, can ldap do anonymous binding ? no never worked . I am installing new server. yes anonymous binding is works. -- No virus found in this outgoing message. Checked by ClamAV 0.88/2035/Mon Oct 16 02:12:30