Harald Kapper wrote:
fellow rt-users,
as we're moving support-engineers more on the road, I wondered if anyone
already has implemented stylesheets or reduced html / xhtml-mp / "whatever"
pages in order to use request-tracker on wap/2.0 or similar
small-screen-sized devices.
(and yes office-users
On 2/6/07, Boris Jordanov <[EMAIL PROTECTED]> wrote:
Hi RT users,
I'm trying to set up a helpdesk like setup (RT 3.6.3) with no success.
Here is what I want to do:
1. A common queue - named "helpdesk" (this is OK, it's up and running +
the mail gate).
2. User groups for every customer - containi
In my organisation we created a virtual user and have a scrip with on
create if owner is Nobody set owner our virtual user;
if ( $self->TicketObj->Owner eq '10') {
$self->TicketObj->SetOwner('support');
}
return 1;
Roy
Ruslan Zakirov wrote:
No, you can't change it. There is should be anoth
On the marvelous Fri, 2 Feb 2007, Torsten Brumm wrote kindly to me ...
The only thing i found sometimes are messages: Mysql server has gone away,
but this is causing not in all cases the problems. Nightly, without RT
usage, the connections from FastCGI are timing out and don't connect
automatica
On the marvelous Fri, 2 Feb 2007, Alison Downie wrote kindly to me ...
Set($LogToSyslog, 'debug');
Set($LogToScreen, 'error');
Set($LogToFile , 'debug');
Set($LogDir, '/opt/rt/var/log');
Set($LogToFileNamed , "rt.log");#log to rt.log
It has helped me out on several occasions!
On the marvelous Fri, 2 Feb 2007, Torsten Brumm wrote kindly to me ...
yes, we have exactly the same under RHAS4 with Apache, FastCGI and mysql
but we have to restart 4 times the day :-(
Torsten
Apache is normaly restarted once a night, due to memory leek which
Mason/Perl/FastCGI is respo
Hi RT users,
I'm trying to set up a helpdesk like setup (RT 3.6.3) with no success.
Here is what I want to do:
1. A common queue - named "helpdesk" (this is OK, it's up and running +
the mail gate).
2. User groups for every customer - containing 1 to 3 users allowed to
create tickets on behalf of
well, everything is working well and doing what we want already for us & our
clients. serveral clients have commented how "nobody" seems rather
"negative". like nobody cares about their ticket or cause "nobody" owns it;
it is somehow less important.
while yes, it's really dumb... "image" doe
On Mon, Feb 05, 2007 at 09:53:00PM +0100, Torsten Brumm wrote:
> Hi Jesse,
>
> nope i forgot some :-( Fixed it after a hint from Ruz.
Sorry about that. That's what I get for forgetting to turn on threaded
mode before replying to mail.
>
> Torsten
>
> 2007/2/5, Jesse Vincent <[EMAIL PROTECTE
Hi Jesse,
nope i forgot some :-( Fixed it after a hint from Ruz.
Torsten
2007/2/5, Jesse Vincent <[EMAIL PROTECTED]>:
On Mon, Feb 05, 2007 at 05:19:15PM +0100, Ham MI-ID, Torsten Brumm wrote:
> Hi RT Users,
>
> i get a strange error in our RTFM installation:
>
> Whenever I try to create an
On Mon, Feb 05, 2007 at 05:19:15PM +0100, Ham MI-ID, Torsten Brumm wrote:
> Hi RT Users,
>
> i get a strange error in our RTFM installation:
>
> Whenever I try to create an class in FAQ. I get the following error message.
>
>
> Internal Error: Couldn't execute the query 'INSERT INTO FM_Class
No, you can't change it. There is should be another way to do what you want.
On 2/5/07, Mat W <[EMAIL PROTECTED]> wrote:
Can I change the user Nobody's name to something else? It says in the notes
of the user screen to not modify. Of course, I'm not going to randomly
change it but I wanted to
Hi Ruz,
thanks, that was the pouint.
Thanks
2007/2/5, Ruslan Zakirov <[EMAIL PROTECTED]>:
Most probably you forgot to upgrade DB as
etc/upgrade/2.2.0RC2/schema.* files add this column to the table.
On 2/5/07, Ham MI-ID, Torsten Brumm <[EMAIL PROTECTED]>
wrote:
> Hi RT Users,
>
> i get a stra
Most probably you forgot to upgrade DB as
etc/upgrade/2.2.0RC2/schema.* files add this column to the table.
On 2/5/07, Ham MI-ID, Torsten Brumm <[EMAIL PROTECTED]> wrote:
Hi RT Users,
i get a strange error in our RTFM installation:
Whenever I try to create an class in FAQ. I get the following
Thanks for the help. The following lets me create a ticket:
$body = MIME::Entity->new();
$body->build(
Type => 'text/plain',
Data => 'Test');
my $TicketObj = new RT::Ticket( $RT::SystemUser );
$TicketObj->Create( Queue => 'General',
Subject => 'Test Ticket2',
At Monday 2/5/2007 11:58 AM, John Arends wrote:
I'm still trying to wrap my head
around the Perl API.
I can create a ticket using the following code:
my $TicketObj = new RT::Ticket( $RT::SystemUser );
$TicketObj->Create( Queue =>
'General',
Subject =>
'Test Ticket',
On 1/31/07, Asif Iqbal <[EMAIL PROTECTED]> wrote:
Hi All
Currently I am using a wget/perl script to generate static html pages
so that my crawler can index those html files. However `wget/perl'
script is giving my mysql a jump from a usual 1% cpu to now--when I
run the script--27% cpu.
Is there
I'm still trying to wrap my head around the Perl API.
I can create a ticket using the following code:
my $TicketObj = new RT::Ticket( $RT::SystemUser );
$TicketObj->Create( Queue => 'General',
Subject => 'Test Ticket',
Requestor => $Requestor );
Can I change the user Nobody's name to something else? It says in the notes
of the user screen to not modify. Of course, I'm not going to randomly
change it but I wanted to know if anyone has gone through the effort to make
a username change from Nobody to "Somebody"...
_
Hi RT Users,
i get a strange error in our RTFM installation:
Whenever I try to create an class in FAQ. I get the following error message.
Internal Error: Couldn't execute the query 'INSERT INTO FM_Classes (Creator,
HotList, LastUpdatedBy, SortOrder, Created, Name, Description, LastUpdated)
VA
Gentlemen,
It appears that stateful TitleBoxes don't keep their state
if user is using language other than ASCII-based one, because of using
national characters in cookie names. This results in cookies being set
garbled, and TitleBoxes remain as they were prior to doing any
rollup().
Hi Kris,
the link at the wiki is broken:
Download: <
http://people.hmdc.harvard.edu/~kmerrill/projects/StockAnswers/StockAnswers-1.0.tar.gz
From the README (<
http://people.hmdc.harvard.edu/~kmerrill/projects/StockAnswers/README>) :
Both links bring me to a 404.html.
2006/11/8, Kris
On 2/4/2007 4:43 PM, Glen L. Bowes wrote:
Is there a way to change the string 'RT' to something different so that
'RT for bestpractical.com' under the logo on the RT main page becomes
'Tracker for bestpractical.com' for example?
Copy the file:
/html/Elements/Logo
to:
/local/html/Elemen
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