Re: [rt-users] CLI Question - Add Users to group per Scrip
On 2/27/2007 7:15 AM, Torsten Brumm wrote:
And line 38 looks like:
my($status, $msg) = $group-{$groupname}-AddMember($user-id);
I'm not sure if the AddMember is defined in this routine, but i found:
Cut and paste error on my part. I think that line should read:
my($status, $msg) = $group-AddMember($user-id);
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
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[rt-users] Default Stylesheet
I never got to see RT version 3.4. Is that stylesheet show the 'Home, Tickets, Tools, Display, History, etc. ' links on the left side instead of on the top? If not, how do I get the WEB Interface to show those links on the leftside, vertically? Does the SidebySide Ticket screen take care of that? Thank you, Kamber Dalal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Clickable Links
I recently enabled Clickable Links (http://wiki.bestpractical.com/index.cgi?ClickableLinks) in RT, and it's working great. However, a few folks have reported broken links or links running off of the page. Basically: If you add the link in IE, then it breaks because IE doesn't expand the Comment box, it just wraps within the box. If you add the link in Firefox, then it expands the box so that the link doesn't wrap, so when saved, the link still works. If you then look at the link in IE, it knows to wrap it, and the link still works. If you look at the link in Firefox, the link works, but it scrolls off of the screen. Which, doesn't look good, but you can either scroll or just click the link to follow it. This might be purely a browser issue, not RT related at all, but I thought I'd see if anyone else has run into this issue and come up with a solution. Thanks much! Patrick Turner Sysems Administrator - Corporate Operations Marchex, Inc. This e-mail message and any attachments are solely for intended recipients, and may contain information that is privileged and confidential. If you are not the intended recipient, any dissemination, distribution or copying is strictly prohibited. If you believe that you may have received this message in error, please immediately notify the sender by replying to this e-mail message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] another test
Subject: [Marchex #61437] test from pturner Priority: 2 More information regarding this issue. Patrick Turner Sysems Administrator - Corporate Operations Marchex, Inc. t 206.331.3492 e [EMAIL PROTECTED] This e-mail message and any attachments are solely for intended recipients, and may contain information that is privileged and confidential. If you are not the intended recipient, any dissemination, distribution or copying is strictly prohibited. If you believe that you may have received this message in error, please immediately notify the sender by replying to this e-mail message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RE: another test
Oh for... Really sorry about that. Stupid auto-complete email addressing. Patrick Turner Sysems Administrator - Corporate Operations Marchex, Inc. t 206.331.3492 e [EMAIL PROTECTED] This e-mail message and any attachments are solely for intended recipients, and may contain information that is privileged and confidential. If you are not the intended recipient, any dissemination, distribution or copying is strictly prohibited. If you believe that you may have received this message in error, please immediately notify the sender by replying to this e-mail message. -Original Message- From: Patrick Turner Sent: Wednesday, February 28, 2007 11:58 AM To: Patrick Turner Cc: rt-users@lists.bestpractical.com Subject: another test Subject: [Marchex #61437] test from pturner Priority: 2 More information regarding this issue. Patrick Turner Sysems Administrator - Corporate Operations Marchex, Inc. t 206.331.3492 e [EMAIL PROTECTED] This e-mail message and any attachments are solely for intended recipients, and may contain information that is privileged and confidential. If you are not the intended recipient, any dissemination, distribution or copying is strictly prohibited. If you believe that you may have received this message in error, please immediately notify the sender by replying to this e-mail message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] sessions table size
My sessions table in rt (MySQL) is 1.2Gb. Is this normal? I thought it was fairly temporary data? We have only about 100 users, more automated jobs really but I was surprised to see this so large. It's accounts for nearly 50% of the size of the whole DB. PK -- Philip Kime NOPS Systems Architect 310 401 0407 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. Good idea. What would you like to do/see done as part of a RT summer of code project? AJAX interface would be my first thought, 3.6 went a long way towards simplifying the interface for users but I think there's still room for improvement in the layout. Jay ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? It might take more than a summer, depending on how close-coupled you try to make it, but I'd love to see a connection between RT and opennms (http://www.opennms.org/index.php/Main_Page) so that network problems could open RT tickets automatically (that could probably be done by email now), and from the ticket you would have a link to the opennms node and asset info and history. One complication would be how to do this in a way that would still make sense if you delete network nodes or start over again with a new opennms database. A link to a twiki page using some convention for naming would be nice too. -- Les Mikesell [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
On 2/28/2007 3:36 PM, Jay Lee wrote: AJAX interface would be my first thought, 3.6 went a long way towards simplifying the interface for users but I think there's still room for improvement in the layout. Exactly what I was thinking! -- Regards, joe Joe Casadonte [EMAIL PROTECTED] == == == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == == == ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
The ability to use AD (or LDAP) to hold group members. On Feb 28, 2007, at 1:29 PM, Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] User configurable auto reply.
I don't know if there is a way to accomplish this already, but on Monday I was out and really would have liked to be able to pass on a message to those who submitted requests that were assigned to me that I won't be in till X. In general most issues just go into the general queue and they are taken by whomever is in that day, but there are some issues we delegate out right away to individuals with the needed skills. Since my out of office reply in Exchange doesn't pass through RT and would only trigger for the first person of the day, I was wondering if there were a similar function that could be carried out in RT. --Ryan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] sessions table size
On Wed, 28 Feb 2007, Philip Kime wrote: |# My sessions table in rt (MySQL) is 1.2Gb. Is this normal? I thought it |# was fairly temporary data? We have only about 100 users, more automated |# jobs really but I was surprised to see this so large. It's accounts for |# nearly 50% of the size of the whole DB. |# http://wiki.bestpractical.com/index.cgi?CleanupSessions -- Tim Rosmus [EMAIL PROTECTED] Postmaster / USENET / DNS Northwest Nexus Inc. / NetOS Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
On Wed, 2007-02-28 at 14:29 -0500, Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? A rational, extensible, full-featured REST 2.0 bobg Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
On Wed, Feb 28, 2007 at 04:43:49PM -0500, Dmitri Tikhonov wrote: Jesse Vincent wrote: What would you like to do/see done as part of a RT summer of code project? Hi Jesse, How about improving performance for very large databases (I am talking millions of tickets)? There are a couple of approaches I have been considering: I sort of suspect that this one will be relatively hard to pass off as a student project for the summer (though I've been surprised before ;) I've recently spent some time with an RT instance running on an entirely unoptimized MySQL 4.1 with about a million and a half tickets. Performance was surprisingly eppy (most page loads were well under a second). What kinds of performance are you seeing? And how many millions? Best, Jesse 1. Do away with dynamic policy and calculate it once per user session (this would probably require removing per-ticket rights). 2. Do a better job of caching policy results (*HasRight business) and associate it with user session, so they virtually become free. I have been given it some thought (and code) lately and can elaborate if you're interested. - Dmitri. -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
Jesse Vincent wrote: I've recently spent some time with an RT instance running on an entirely unoptimized MySQL 4.1 with about a million and a half tickets. Performance was surprisingly eppy (most page loads were well under a second). Nice... What kinds of performance are you seeing? And how many millions? A couple of seconds to load a ticket with about 2 million of them in the database; several seconds to display a page search results. Of course, we have a heavily modified 3.4.5 and so it's not really apples to apples. Moving to a static (or better cached) policy would give it a significant boost. - Dmitri. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Google Summer of Code
Hello, Something that I've been thinking about is a hierarchical task/project module where a project would be the parent ticket, with individual tasks as children tickets. Its basically the same structure as RT uses for tickets, but the interface would have to be different. Essentially, I need something better than Outlook tasks but not true project management. Eric Gauthier Network Engineer 617-353-8218 ~^~ [EMAIL PROTECTED] Boston University - Office of IT -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Arends Sent: Wednesday, February 28, 2007 4:29 PM To: Jesse Vincent Cc: rt-Users Users Subject: Re: [rt-users] Google Summer of Code The ability to use AD (or LDAP) to hold group members. On Feb 28, 2007, at 1:29 PM, Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
Bob Goldstein wrote: On Wed, 2007-02-28 at 14:29 -0500, Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? A rational, extensible, full-featured REST 2.0 Yes. The server-side REST code could stand some improvement. I am willing to donate (or [co-]maintain, if server-side changes are not very heavy and don't take up oodles of time to keep up) RT::Client::REST to the project. - Dmitri. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
The ability to tie multiple email addresses to a single user, so that I can tell RT that [EMAIL PROTECTED] and [EMAIL PROTECTED] are the same user and mail addressed to either one ends up in the same mailbox. Corollaries: * either source address should be allowed to correspond with a ticket that the other has opened, and * when the ticket owner sends email to the ticket, only the address that was originally associated with the ticket will get an email. On Wed, 2007-02-28 at 15:28 -0600, John Arends wrote: The ability to use AD (or LDAP) to hold group members. -- /Ole Craig Security Engineer Team lead, customer support [EMAIL PROTECTED] 303-381-3824 direct 303-381-3802 support 303-381-3880 fax www.stillsecure.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.6.3, Solaris 9, Global config RT-at-a-glance page broken
Hello, I'm going around in circles trying to figure out why I am unable to use the Admin/Global configuration RT at a glance page (the error I get is: *System error* *error:* Can't call method Content on an undefined value at /opt/csw/rt3/share/html/Admin/Global/MyRT.html line 50. *context:* *...* *46:* my ( $conf, $pane ) = @_; *47:* $default_portlets-SetContent( $conf ); *48:* push @actions, loc( 'Global portlet [_1] saved.', $pane ); *49:* } *50:* ); *51:* *52:* $m-comp( '/Widgets/SelectionBox:process', %ARGS, self = $_, nojs = 1 ) *53:* for @panes; *54:* *...* *code stack:* /opt/csw/rt3/share/html/Admin/Global/MyRT.html:50 /opt/csw/rt3/share/html/Admin/autohandler:47 /opt/csw/rt3/share/html/autohandler:292 raw error http://isi.ucsd.edu/rt3/Admin/Global/MyRT.html#raw I have tried to track down what the problem is: /opt/csw/rt3/sbin/rt-test-dependencies --install -v perl: =5.8.3(5.008008)...found users: rt group (bin)...found bin owner (root)...found libs owner (root)...found libs group (bin)...found web owner (nobody)...found web group (nobody)...found CLI dependencies: Getopt::Long =2.24...found CORE dependencies: Digest::base...found Digest::MD5 =2.27...found DBI =1.37...found Test::Inline...found Class::ReturnValue =0.40...found Date::Format...found DBIx::SearchBuilder =1.40...found Text::Template...found File::Spec =0.8...found HTML::Entities...found HTML::Scrubber =0.08...found Net::Domain...found Log::Dispatch =2.0...found Locale::Maketext =1.06...found Locale::Maketext::Lexicon =0.32...found Locale::Maketext::Fuzzy...found MIME::Entity =5.108...found Mail::Mailer =1.57...found Net::SMTP...found Text::Wrapper...found Time::ParseDate...found Time::HiRes...found File::Temp...found Term::ReadKey...found Text::Autoformat...found Text::Quoted =1.3...found Tree::Simple =1.04...found Scalar::Util...found Module::Versions::Report...found Cache::Simple::TimedExpiry...found UNIVERSAL::require...found Calendar::Simple...found DEV dependencies: Regexp::Common...found Test::Inline...found Apache::Test...found HTML::Form...found HTML::TokeParser...found WWW::Mechanize...found Test::WWW::Mechanize =1.04...found Module::Refresh =0.03...found Test::Expect =0.30...found XML::Simple...found File::Find...found MAILGATE dependencies: HTML::TreeBuilder...found HTML::FormatText...found Getopt::Long...found LWP::UserAgent...found MASON dependencies: Params::Validate =0.02...found Cache::Cache...found Exception::Class =1.14...found HTML::Mason =1.23...found MLDBM...found Errno...found FreezeThaw...found Digest::MD5 =2.27...found CGI::Cookie =1.20...found Storable =2.08...found Apache::Session =1.53...found XML::RSS =1.05...found HTTP::Server::Simple =0.07...found HTTP::Server::Simple::Mason =0.09...found GD ...MISSING GD::Graph...found GD::Text...found Text::WikiFormat =0.76...found Install module GD Going to read /home/judy/.cpan/Metadata Database was generated on Tue, 27 Feb 2007 20:09:22 GMT GD is up to date (2.35). SOMETHING WAS MISSING! Now -- because it appears that it fixes GD (I hand-downloaded GD and added it in prior to this) -- I went ahead and tried #/opt/csw/rt3/sbin/rt-setup-database --action insert --datadir etc/upgrade/3.5.1 And THAT comes back with: next at /opt/csw/share/perl/site_perl/Locale/Maketext/Lexicon.pm line 471. What is my next move? I'm really clueless of how to fix this. Is GD still missing? Or is it something else?!!! It looks to me like GD is there, and up to date... but - it consistently comes back the same way!!! Thanks for any help, Judy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
Jesse Vincent wrote: What would you like to do/see done as part of a RT summer of code project? Hi Jesse, How about improving performance for very large databases (I am talking millions of tickets)? There are a couple of approaches I have been considering: 1. Do away with dynamic policy and calculate it once per user session (this would probably require removing per-ticket rights). 2. Do a better job of caching policy results (*HasRight business) and associate it with user session, so they virtually become free. I have been given it some thought (and code) lately and can elaborate if you're interested. - Dmitri. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Logging out is in a loop or something
Carlos Ramon Lopez Midence wrote: Hello all: I have installed the Packaged version of RT-3.6.3-1fc from Fedora Core 6 everything seems to work fine except that when I try to click on the logout button it shows the screen that says You are logging out now, You may log back again and brings me to the home page, it doesn't log me out as it should, just keep getting this loop back to home page I've seen the same problem. The problem was significantly reduced when I properly configured $WebBaseURL in RT_SiteConfig.pm. I still do intermittently see the issue though (almost always with Firefox). For the record, I'm running RT 3.6.3, Apache 2.0.59, Perl 5.8.8, mod_perl 2.0.3, and MySQL 5.0.27. Greg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] sessions table size
Groan, can't believe I missed this, many thanks. PK -Original Message- From: Tim Rosmus [mailto:[EMAIL PROTECTED] Sent: Wednesday, February 28, 2007 1:44 PM To: Philip Kime Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] sessions table size On Wed, 28 Feb 2007, Philip Kime wrote: |# My sessions table in rt (MySQL) is 1.2Gb. Is this normal? I thought |it # was fairly temporary data? We have only about 100 users, more |automated # jobs really but I was surprised to see this so large. It's |accounts for # nearly 50% of the size of the whole DB. |# http://wiki.bestpractical.com/index.cgi?CleanupSessions -- Tim Rosmus [EMAIL PROTECTED] Postmaster / USENET / DNS Northwest Nexus Inc. / NetOS Inc. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Google Summer of Code
In order of preference: 1) Easily customizable reports. 2) Hidden approvals. (i.e. ticket is hidden until approval is given) 3) Group ownership of tickets. The OpenNMS integration and project management suggestions are good also. Les -- Les Driggers ▪ Manager, Corporate IT T 662/236-8200 ▪ F 662/236-2037 ▪ [EMAIL PROTECTED] FNC Inc. ▪ 1214 Office Park Drive ▪ Oxford, MS 38655 www.fncinc.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jesse Vincent Sent: Wednesday, February 28, 2007 1:30 PM To: rt-Users Users Subject: [rt-users] Google Summer of Code I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? Jesse Confidentiality Notice: This message is for the sole use of the intended recipient(s). It may contain confidential or proprietary information and may be subject to the attorney-client privilege or other confidentiality protections. If this message was misdirected, neither FNC Holding Company, Inc. nor any of its subsidiaries waive any confidentiality, privilege, or trade secrets. If you are not a designated recipient, you may not review, print, copy, retransmit, disseminate, or otherwise use this message. If you have received this message in error, please notify the sender by reply e-mail and delete this message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] user can not create ticket before chose the proper queue
Hi All, we are using RT 3.4.6 my problem is that whenever any user create a ticket he create in default queue. I want implement a system where before creating any ticket in any queue user have to chose the queue not into default can some one please help me on this? Thanks Regards Navin -- Regards, Navin Chandra Singh, SSA, Information Systems IonIdea Enterprise Solutions Pvt. Ltd. #38-40, Export Promotion Industrial Park Whitefield, Bangalore - 560066, India Fax: +91.80.28411391, Mob: +91. 9886756921 --- Before you start some work, always ask yourself three questions - Why am I doing it, What the results might be and Will I be successful. Only when you think deeply and find satisfactory answers to these questions, go ahead. Chanakya quotes (Indian politician, strategist and writer,350 BC-275 BC) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
Jesse Vincent wrote: I'd love to submit RT to Google's Summer of Code this summer. It's probably time to start brainstorming projects. What would you like to do/see done as part of a RT summer of code project? Better RTx::Shredder integration, with some built-in useful operations such as purge all users that are not referenced by any tickets/attachments/transactions/etc, one-button validations of *everything*, and so forth. A global scrip repository. Right now you have global scrips and per-queue scrips. Wouldn't it be nice if, when you set up a new queue, that instead of writing a bunch of new scrips that are identical with some of the scrip used elsewhere, you can just select them (kind of like group membership: these queue execute this scrip)? Sure, I could write *all* my scrips as global scrips and then put queue-name tests in them, modifying them each time I add a queue, but that seems to be an unnecessary risk. Integration and clean-up of the RTx::Report(s) module. Reports are fun! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Google Summer of Code
Brian Gallew wrote: Integration and clean-up of the RTx::Report(s) module. Reports are fun! And, as previously mentioned, customizable reports. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
