Great, that did the trick.
Thanks a million for the code.
--
Best regards,
Machiel van Veen
On Tuesday 11 September 2007 18:53, Gene LeDuc wrote:
Hi Machiel,
I do something similar. Since this transaction is On Create, look at the
transaction content instead of the ticket body.
if
Fernando Fugita wrote:
Hello,
I need to create a custom report, showing the number of tickets for
certain type (a custom field of the RT), in a determined period.
I tried the RTx-Statistics, but was not useful.
You really have to write it yourself. Attached is a report that we use
at
Hello,
I have compiled RT 3.6.4 tand know have problems setting up it to work
as FastCGI module within an Apache web server where there are other
webapps running... I have tried to follow the instructions, but ehn no
other app works...
I couldn't find any instruction for this task. Could you
So, I've tried to install the latest version of RT using Cygwin on an
XP-SP2 box and I keep coming up with dependency issues. Looking at the
wiki, there are no updated docs on how to install RT properly.
Does anyone have the documentation on the steps to install RT using
Cygwin?
Tom Lutz
On Wed, 12 Sep 2007, Lutz, Thomas W. wrote:
So, I've tried to install the latest version of RT using Cygwin on an
XP-SP2 box and I keep coming up with dependency issues. Looking at the
wiki, there are no updated docs on how to install RT properly.
Why can't you use CPAN from inside Cygwin?
Hmmm, I've tried it from CPAN with launching it from the command prompt
but not from inside of Cygwin. I'll test that and see if I get any
closer.
Tom Lutz
Business Systems Analyst
Georgia Power Company
Bin 71020
43 Executive Park East
Atlanta, GA 30329
(Phone) 404.929.5059
(Cell)
Hello,
I kindly ask for some expert's advice on the possibility of having an
external storage media (database), which lies in a SAN (Storage Area
Network).
This Database will contain rt3 database instead of it being stored
internally. I have searched this mailing list to no avail. The
Hi Guys,
I have a setup RHEL 4.5 ES/ Oracle XE/RT 3.6.4 .. I am getting this
error starting the httpd daemon.
Any ideas would be great..
Thanks
Tamer
[warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi has failed to
remain running for 30 second
s given 3 attempts, its
Hi tamer
Check the permissions of the installed perl modules i bet the have 770 onwed by
root.
Apache can't access them.
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Wed Sep 12 22:18:06
Not sure if this is what you are looking for but take a look.
http://www.vbulletin.com/forum/showthread.php?t=185701
Adam
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Firas
Batal (QA/EMC)
Sent: Wednesday, September 12, 2007 2:24 PM
To:
I looked at /usr/lib/perl5 , all folders/subfolders are owned by root.
Permission 755
From: Ham MI-ID, Torsten Brumm [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 12, 2007 4:31 PM
To: Tamer Tayea; rt-users@lists.bestpractical.com
Subject: AW: RE: [rt-users] issues starting RT
Hi
On Mon, 2007-09-10 at 10:19 -0500, Fran Fabrizio wrote:
[...]
Sep 10 10:04:59 cherokee RT: RT could not load a valid user, and RT's
configuration does not allow for the creation of a new user for this
email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the
right 'CreateTicket' for
And files? Btw, if you restart, whats the first entry at the log?
Torsten
-Original Message-
From: Tamer Tayea [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
Sent: Wed Sep 12 22:40:50 2007
Subject: RE: RE: [rt-users]
It sounds as if you want the RT3 database and associated tables to be
located on a SAN. Of course you can do that. Neither the database server
nor RT cares. The database and RT application don't have to be on the same
server
Regardless of the database server you are using (MySQL, Oracle,
On Wed, 2007-09-12 at 16:18 -0400, Tamer Tayea wrote:
[...]
DBI connect('rt3','root',...) failed: ERROR OCIEnvNlsCreate. Check
ORACLE_HOME env var, NLS settings, permissions, etc.
at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line
106
Connect Failed ERROR OCIEnvNlsCreate.
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