Re: [rt-users] Filter on body

2007-09-12 Thread Machiel van Veen
Great, that did the trick. Thanks a million for the code. -- Best regards, Machiel van Veen On Tuesday 11 September 2007 18:53, Gene LeDuc wrote: Hi Machiel, I do something similar. Since this transaction is On Create, look at the transaction content instead of the ticket body. if

Re: [rt-users] Custom reports

2007-09-12 Thread Brian Gallew
Fernando Fugita wrote: Hello, I need to create a custom report, showing the number of tickets for certain type (a custom field of the RT), in a determined period. I tried the RTx-Statistics, but was not useful. You really have to write it yourself. Attached is a report that we use at

[rt-users] Make RT to share Apache with other webapps

2007-09-12 Thread Dummy cerberus
Hello, I have compiled RT 3.6.4 tand know have problems setting up it to work as FastCGI module within an Apache web server where there are other webapps running... I have tried to follow the instructions, but ehn no other app works... I couldn't find any instruction for this task. Could you

[rt-users] RT install using Cygwin...

2007-09-12 Thread Lutz, Thomas W.
So, I've tried to install the latest version of RT using Cygwin on an XP-SP2 box and I keep coming up with dependency issues. Looking at the wiki, there are no updated docs on how to install RT properly. Does anyone have the documentation on the steps to install RT using Cygwin? Tom Lutz

Re: [rt-users] RT install using Cygwin...

2007-09-12 Thread Asheesh Laroia
On Wed, 12 Sep 2007, Lutz, Thomas W. wrote: So, I've tried to install the latest version of RT using Cygwin on an XP-SP2 box and I keep coming up with dependency issues. Looking at the wiki, there are no updated docs on how to install RT properly. Why can't you use CPAN from inside Cygwin?

RE: [rt-users] RT install using Cygwin...

2007-09-12 Thread Lutz, Thomas W.
Hmmm, I've tried it from CPAN with launching it from the command prompt but not from inside of Cygwin. I'll test that and see if I get any closer. Tom Lutz Business Systems Analyst Georgia Power Company Bin 71020 43 Executive Park East Atlanta, GA 30329 (Phone) 404.929.5059 (Cell)

[rt-users] External Storage Media

2007-09-12 Thread Firas Batal \(QA/EMC\)
Hello, I kindly ask for some expert's advice on the possibility of having an external storage media (database), which lies in a SAN (Storage Area Network). This Database will contain rt3 database instead of it being stored internally. I have searched this mailing list to no avail. The

RE: [rt-users] issues starting RT

2007-09-12 Thread Tamer Tayea
Hi Guys, I have a setup RHEL 4.5 ES/ Oracle XE/RT 3.6.4 .. I am getting this error starting the httpd daemon. Any ideas would be great.. Thanks Tamer [warn] FastCGI: server /opt/rt3/bin/mason_handler.fcgi has failed to remain running for 30 second s given 3 attempts, its

AW: RE: [rt-users] issues starting RT

2007-09-12 Thread Ham MI-ID, Torsten Brumm
Hi tamer Check the permissions of the installed perl modules i bet the have 770 onwed by root. Apache can't access them. Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wed Sep 12 22:18:06

RE: [rt-users] External Storage Media

2007-09-12 Thread Adam Savage
Not sure if this is what you are looking for but take a look. http://www.vbulletin.com/forum/showthread.php?t=185701 Adam From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Firas Batal (QA/EMC) Sent: Wednesday, September 12, 2007 2:24 PM To:

RE: RE: [rt-users] issues starting RT

2007-09-12 Thread Tamer Tayea
I looked at /usr/lib/perl5 , all folders/subfolders are owned by root. Permission 755 From: Ham MI-ID, Torsten Brumm [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 12, 2007 4:31 PM To: Tamer Tayea; rt-users@lists.bestpractical.com Subject: AW: RE: [rt-users] issues starting RT Hi

Re: [rt-users] Failed to load valid user when Everyone has the right to CreateTicket

2007-09-12 Thread Ole Craig
On Mon, 2007-09-10 at 10:19 -0500, Fran Fabrizio wrote: [...] Sep 10 10:04:59 cherokee RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the right 'CreateTicket' for

AW: RE: RE: [rt-users] issues starting RT

2007-09-12 Thread Ham MI-ID, Torsten Brumm
And files? Btw, if you restart, whats the first entry at the log? Torsten -Original Message- From: Tamer Tayea [EMAIL PROTECTED] To: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wed Sep 12 22:40:50 2007 Subject: RE: RE: [rt-users]

Re: [rt-users] External Storage Media

2007-09-12 Thread James Moseley
It sounds as if you want the RT3 database and associated tables to be located on a SAN. Of course you can do that. Neither the database server nor RT cares. The database and RT application don't have to be on the same server Regardless of the database server you are using (MySQL, Oracle,

RE: [rt-users] issues starting RT

2007-09-12 Thread Ole Craig
On Wed, 2007-09-12 at 16:18 -0400, Tamer Tayea wrote: [...] DBI connect('rt3','root',...) failed: ERROR OCIEnvNlsCreate. Check ORACLE_HOME env var, NLS settings, permissions, etc. at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line 106 Connect Failed ERROR OCIEnvNlsCreate.