Re: [rt-users] UPDATE sessions query

2008-01-04 Thread Mathew
Good luck. I've been trying to figure this out myself with little help. Keep up with my goings on at http://theillien.blogspot.com Dan Stilts wrote: > Hi All, > > We are running into a problem with one of our Queues which has around > ~12,000 new and open tickets in it. When clicking on the Que

[rt-users] UPDATE sessions query

2008-01-04 Thread Dan Stilts
Hi All, We are running into a problem with one of our Queues which has around ~12,000 new and open tickets in it. When clicking on the Queue from the 'Queues I administer' it finds 12,122 tickets (at the moment), which is fine and that page comes up nice and speedy (as speedy as expected with

Re: [rt-users] Is there any disadvantage of "Precedence: bulk" in RT emails header

2008-01-04 Thread Asrai khn
On Jan 4, 2008 8:33 PM, Mark Chappell <[EMAIL PROTECTED]> wrote: > > Since you're using Postfix which I don't really know I'll do most of > this as an outline, and our procmail script is fairly custom do I'll > only quote chunks of the procmailrc. > > The first line of defense are our front-line m

Re: [rt-users] Is there any disadvantage of "Precedence: bulk" in RT emails header

2008-01-04 Thread Kenneth Marshall
We use DSPAM and its Quarantine instead of the bogofilter+SPAM folder here, but it is basically the same idea and it works very well indeed. Ken On Fri, Jan 04, 2008 at 03:33:14PM +, Mark Chappell wrote: > Asrai khn wrote: >>> We tend to be fairly aggressive on our spam checking when it's goi

Re: [rt-users] Is there any disadvantage of "Precedence: bulk" in RT emails header

2008-01-04 Thread Mark Chappell
Asrai khn wrote: We tend to be fairly aggressive on our spam checking when it's going into RT, with procmail dumping the mail into a separate mail folder if it even suspects that the mail is spam. How you achieve this ? imean would you care to share the process/script of dumping spam to separat

Re: [rt-users] Is there any disadvantage of "Precedence: bulk" in RT emails header

2008-01-04 Thread Asrai khn
On Jan 4, 2008 3:33 PM, Mark Chappell <[EMAIL PROTECTED]> wrote: > > We tend to be fairly aggressive on our spam checking when it's going > into RT, with procmail dumping the mail into a separate mail folder if > it even suspects that the mail is spam. > Hi Mark, How you achieve this ? imean wou

Re: [rt-users] Is there any disadvantage of "Precedence: bulk" in RT emails header

2008-01-04 Thread Mark Chappell
Asrai khn wrote: Recently we got into problem where spamcop blacklisted our RT mail server IP (rt using another host for relay emails) then we start using the same host MTA (postfix) where RT is installed. Now yahoo is Rate limiting emails from our RT which causing delay in emails. That won't

Re: [rt-users] Default Ticket View

2008-01-04 Thread Toby Darling
Hi Found those, and it does seem to remember my preference between tickets, haven't tried logging out yet. It's a 1 year cookie. Changing the default would be nice, but think I'll probably just end up rearranging the ticket view anyway. This is for RT 3.6.1: html/Widgets/TitleBoxStart: 55

RE: [rt-users] How to differentiate between tickets created via email vs ticket created using RT?

2008-01-04 Thread Marouane HIMDI
Hi Deepika This link should help u http://wiki.bestpractical.com/view/OnCreateFromEmail Best regards Marouane HIMDI De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Deepika Bhatia Envoyé : jeudi 3 janvier 2008 23:49 À : rt-users@lists.bestpractical.com Objet : [rt-users