Re: [rt-users] Best Way to Get Customer Requests into RT with Appropriate Requestor

Ken, Thanks a lot for this response as this is exactly what I was looking for. It took a while to find in Outlook 2007: You have to open the message in a new window by double-clicking on it (it isn't available from the standard view or toolbar), then under Other Actions choose Resend this

[rt-users] [PATCH] Title page internationalization

Hi, just playing with RT (3.6.6), and I see that it's localized to Czech (great!) but not quite - not even the front page... The text RT for %1 in Logo element always shows in English - I know nothing about RT internals, but apparently there's some problem calling just loc for localization,

Re: [rt-users] Best Way to Get Customer Requests into RT with Appropriate Requestor

Hi, I believe you can create a rule that does this for you, which you then can apply to the messages in question. However, I would be careful to disable the autoreply scrip in RT first - otherwise all those mails will generate an autoreply to the original requestor, even though their

Re: [rt-users] REST Interface and Authentication

On Wed, Jun 11, 2008 at 11:51:37AM +0200, Martin BOULADOUR wrote: Hi everybody, Hi Martin, I'm a new subscriber to this list. I'm french, so don't be too harsh with my mistakes. :) Your English is fine! Welcome to RT land. :) The problem is that there is nothing to inform about the result

[rt-users] Showing Custom Field in Queue view

RT 3.6.1 Additional statuses are created in RT_config.pm at the section: @ActiveStatus = qw(new open testing stalled) unless @ActiveStatus; @InactiveStatus = qw(resolved closed rejected deleted) unless @InactiveStatus; - testing and closed are the additional statuses To make them appear in

Re: [rt-users] REST Interface and Authentication

Your English is fine! Welcome to RT land. :) Thank you :) The REST interface accepts user and pass parameters. If you're using Perl, the code will look something like: $mech-post($baseurl/REST/1.0/search/ticket, [ user = root, pass = password, query =

[rt-users] Packagelist for RT38 on RHEL/Centos/SL 5

Hello! I'm preparing a new ScientificLinux (RHEL clone) 5 machine for RT3.8. I configured the DAG and ATRPMS repository and tried to get as much as possible from these. I attach a list of rpm packages I installed with yum, and a list of perl tarballs I installed manually. My configuration is:

Re: [rt-users] REST Interface and Authentication

Hi again, The REST interface accepts user and pass parameters. If you're using Perl, the code will look something like: $mech-post($baseurl/REST/1.0/search/ticket, [ user = root, pass = password, query = queue='foo', ]); Is it true for all the REST

[rt-users] can't have CreateChildTicket working

Hi, I know this has been discussed and solved on this mailing list, but even then I can't figure it out properly, even after reading through all of this thread: http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg12072.html The problem for me is that the wiki page lists a lot of

Re: [rt-users] REST Interface and Authentication

On Wed, Jun 11, 2008 at 04:22:06PM +0200, Martin BOULADOUR wrote: Hi again, The REST interface accepts user and pass parameters. If you're using Perl, the code will look something like: $mech-post($baseurl/REST/1.0/search/ticket, [ user = root, pass = password,

[rt-users] Disabling the Requirement to Steal a Ticket

RT Version: 3.4.6 OS: RHES4 2.6.9-67.ELsmp In our environment currently, there does seem to be a need to make users steal a ticket before they pass it to another user. So, this just creates an extra unneeded step. If anyone knows how to disable the requirement to steal tickets to re-assign

[rt-users] CustomAction Scrips

Hi, Dear experts, I'm writing my first scrips, and I wanted to know If I'm heading in the write direction: When a ticket is created by requestor [EMAIL PROTECTED]; I want joe's boss to be added autmatically as second requestor: if( $self-TicketObj-RequestorObj-Id = [EMAIL PROTECTED]) {

[rt-users] RTFM Line-breaks

Hi, YES, I've Googled, searched, poked and prodded prior to asking this question (although perhaps imperfectly). We recently upgraded to V3.6.6 and legacy RTFM articles we imported by hand I add text with carriage returns and lines between paragraphs, but sentences end up displayed all in a

[rt-users] Too Many Attachments's file

Hi everyone I use RT since 2004 and I never got any real problem. But now my MySQL database increase way too fast. The problem is that RT stores Attachments file into MySQL. My Attachments table is growing by 1Gb per month. I want to know if a module or any other procedure exist to store

Re: [rt-users] Too Many Attachments's file

Patrick, Does MySQL support tablespaces? You could move the attachments table to a tablespace on the dedicated huge hard disk. If not, you may want to move to a different backend. I think that Oracle and PostgreSQL both will allow you to do this partitioning. Good luck. Cheers, Ken On Wed, Jun

[rt-users] enabling RT::Mason causes apache error

Hi, I have a server with a working RT on it (version 3.4.5). One a separate virtual domain, I added a 3.6.6 RT that is completely separate (different directory, db, etc). I got the thing set up as far as getting to the point of doing the apache configs.