On Aug 5, 2008, at 4:54 PM, Kevin Falcone wrote:
> What version of RTFM? Have you tried RTFM's trunk which has
> had a few bugfixes for 3.8? What errors are in your log?
No errors in the log. RTFM-2.2.1
> You also don't say what kind of RTFM setup you have, or how
> you're including the arti
On Aug 5, 2008, at 6:34 PM, James Downs wrote:
> We've noticed that since the 3.8.0 upgrade, sometimes trying to
> include an RTFM article doesn't always work. Trying multiple (many!)
> times, eventually it seems to work. Anyone seen this behavior?
> Anyone got a solution?
What version of RTFM
I have multiple searches listed on my homepage which are subsets of all
the tickets I own:
a list of tickets due this week
a list of tickets of highest priority
etc, etc.
If you can categorise your tickets effectively you should be able to
create searches to list just those categories.
Gordon
Anyone have any ideas about this? Getting logged out whenever I
interact with any ticket in the web-gui.
On Aug 4, 2008, at 4:50 PM, Shane Ronan wrote:
> Hello everyone,
>
> Hoping someone else has experienced what I am, so I can get some help.
>
> Whenever I comment or reply to a ticket in the
Hello,
We've noticed that since the 3.8.0 upgrade, sometimes trying to
include an RTFM article doesn't always work. Trying multiple (many!)
times, eventually it seems to work. Anyone seen this behavior?
Anyone got a solution?
Thanks!
Cheers,
-j
__
Alternatively, if you can send traps from your device, you could
receive them in using snmptt and have it EXEC a script to open an RT
ticket.
http://snmptt.sf.net
Greg
On Tue, Aug 5, 2008 at 8:49 AM, <[EMAIL PROTECTED]> wrote:
> Use nagios to open a rt ticket
>
>
> Sent via BlackBerry from T-Mo
Still stuck on this :-(
The affected user(s)(yes, there are more than one) all seem now to have
the ENG Queue in the "New Ticket" dropdown. I have all but removed the
user I was originally debugging this for (the HR Director); pretty much,
she is a privledged user and is a member of the HR Gr
Occasionally I create searches that would be useful for all my users. I
would like to add these to everyone's home page without disturbing their
customizations. Does anyone have a solution or recommendation?
Thanks,
Justin
___
http://lists.bestpractica
When a user is given the AdminUsers right, it is able to modify the
superuser account. Can it be prevented? I am using 3.6.7
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial sup
This is as much a question to find out how everyone else manages, as a
query about what features / hacks / patches may exist to solve stuff!
We operate a number of queues such as:
Admin
Enquiries
Orders
etc etc etc
Tickets will come in to those via various mail addresses, but in term
On Aug 4, 2008, at 6:39 PM, Jerrad Pierce wrote:
> As a few others have noted, there's fairly little documentation
> available about
> "Tools>Offline edits", mostly just some hearsay on these lists.
> Although tucked
> away in the nether regions of RT, I think it caches peoples eyes as a
> po
Mark,
We ran into the same problem, only we are on Oracle. Our problem turned
out to be the result of using FireFox and Oracle. Our solution was to
change the code RT uses to set a session cookie as follows:
# The following code should be added to the existing code in the “if”
# c
Use nagios to open a rt ticket
Sent via BlackBerry from T-Mobile
-Original Message-
From: "Ashish Jain" <[EMAIL PROTECTED]>
Date: Tue, 5 Aug 2008 19:46:26
To:
Subject: [rt-users] Automating RTIR reporting
___
http://lists.bestpractical.com
Hi
Is there a way by which we can automate the process of Incident reporting to
RTIR.
Say by means of an SNMPtrap from a device which detects such incidents.
Regards
Ashish
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Commun
14 matches
Mail list logo
