Hello Gordon,
thanks for that hint!
In my Reminders.pm I see the line our $REMINDER_QUEUE = 'General'.
Does this mean that that the currently used reminder queue is the queue
General?
In this case I would either change this to a reminder queue (where only
the superuser has access to) or would
I whipped this up back in 3.2.2. It likely needs some modifications for
3.6 but should get you started.
http://wiki.bestpractical.com/view/TicketsPerQueue
Michael James wrote:
Hi, some of our folks want to see two Newest Unowned Tickets views in their
default page - 10 Newest Unowned
All users I have tested with can modify the field values either on
create or after create, but the problem is that if they choose not to
set any value at all upon create, RT is letting this through. It
should not. My assumption is based on the fact that they can modify
the field values
Hi,
we're having some sporadic system errors on RT/AssetTracker. Every once
in a while when browsing assets we get (typed from a screenshot so it
might contain spelling errors, source is unmodified though):
error: Can't locate object method new via package
RTx::AssetTracker::Assets at
after disabling SSL and downgrading DBD::mysql to 4.00.5 (from the buggy
4.00.7), i am happy to announce that there have been no segfaults on our RT
server since last friday. i beleive each of these options must have been
partially responsible for the problem... i will wait approx. another week
Hello list,
I have just installed RT 3.8.0 on our team's server. Our browsers operate in
hungarian language, so as we open the main (login) page of RT, it gets to us
in hungarian. The hungarian i18n file is encoded in UTF-8, the server also
sends the Content-Type header with encoding=utf-8, but
I think it's just a bug in DBD:mysql, I had the same issue and it's a
well documented problem. I can't see why SSL would have any effect, it's
just a protocol not a driver.
Gabriel Cadieux wrote:
after disabling SSL and downgrading DBD::mysql to 4.00.5 (from the buggy
4.00.7), i am happy to
yes, i understand that, but you have to take into consideration the fact that
someone also mentioned disabling SSL altogether slowed their segfaults, and
this is exactly what happened when i tried it as well. before i disabled SSL, i
was getting several crashes per day, around 8 or so...
On Wed, Oct 08, 2008 at 04:38:58PM +0200, Gergely Polonkai wrote:
Hello list,
I have just installed RT 3.8.0 on our team's server. Our browsers operate in
hungarian language, so as we open the main (login) page of RT, it gets to us
in hungarian. The hungarian i18n file is encoded in UTF-8,
Understood, just saying you should still be able to use SSL without
issues with the fixed driver.
Gabriel Cadieux wrote:
yes, i understand that, but you have to take into consideration the fact that
someone also mentioned disabling SSL altogether slowed their segfaults, and
this is exactly
On Mon, Sep 29, 2008 at 02:36:31PM +0200, Emmanuel Lacour wrote:
I'm not sure it's related, I had the mysql morning bug on 2 new RT
installations (Debian lenny, 64bit). I fixed it by upgrading DBD::mysql
to 4.008.
I think this changelog fixes my problem (segfault of mason in apache log
ahh, i get you.
indeed, the SSL functionality should work flawlessly now, but we weren't
actually *using* it per se, it was just turned on by default. our RT
implementation is internal only, and the mysql database is runs on the same
host as apache, so there's really no need for it.
:)
-gabe
Hi,
Is it possible to change the home page title displayed (RT at a Glance) to
something like Helpdesk Homepage ?
Is it possible to change the RT 3.8 web console blue color, to some other color?
TIA,
Filipe
Portugal
___
i'm sure you can change all that stuff if you edit the raw html/perl stuff.
have a look in there and grep for RT at a Glance or whatever the spelling is
for the string you want..
as for the color, it's probably in the css somewhere if there is some (i'm
guessing)
-gabe
-Original
Stefan,
I have never seen that error. Are you running mod_perl or fastcgi?
-Todd
On Wed, Oct 8, 2008 at 9:26 AM, Stefan Maier [EMAIL PROTECTED] wrote:
Hi,
we're having some sporadic system errors on RT/AssetTracker. Every once
in a while when browsing assets we get (typed from a screenshot
On Wed, Oct 08, 2008 at 11:42:45AM -0400, Todd Chapman wrote:
Stefan,
I have never seen that error. Are you running mod_perl or fastcgi?
That looks like the old problem we had with serialized records in the
session and fresh server processes that had never had the classes
If I click to Reply to a message in an RT Ticket and add either CC, BCC
or both I get the following message immediately returned (obviously I
change some names to protect the guilty - they are in uppercase):
===
Your message did not reach some or all of the intended recipients.
Subject:
We're running mod_perl 2.0.1 and apache 2.0.54.
Loaded perl modules
Perl v5.8.7 under linux
Apache2::Access v2.01;
Apache2::Connection v2.01;
Apache2::Const v2.01;
Apache2::Log v2.01;
Apache2::RequestIO v2.01;
Apache2::RequestRec v2.01;
I do, and the server sends the correct encoding in the headers. Only the
encoding of the page itself is wrong.
I forgot to mention that RT is running under FastCGI, if this means
anything.
2008/10/8 Emmanuel Lacour [EMAIL PROTECTED]
On Wed, Oct 08, 2008 at 04:38:58PM +0200, Gergely Polonkai
To all,
I'm downloading 3.8 today. I have two questions:
1) We use Oracle 10g. Is there anything I need to be aware of for our
upgrade using Oracle 10g?
2) Is 3.8.2 available yet?
Thanks.
Kenn
LBNL
___
To all,
We'er using 3.6.4 and ha never had the problem your discussing in terms
of reminders. Is this new due to 3.8?
Kenn
LBNL
On 10/7/2008 11:59 PM, kschmitte wrote:
Hello Gordon,
thanks for that hint!
In my Reminders.pm I see the line our $REMINDER_QUEUE = 'General'.
Does
I have the RT-Authen-ExternalAuth module running nicely on our RT server
and am using LDAP for all authentication, but I've run into a little
problem I was hoping someone could shed some light on. I need to
authenticate users in a separate domain in the same AD forest, and I
found using
On Wed, Oct 8, 2008 at 9:01 PM, Kenneth Crocker [EMAIL PROTECTED] wrote:
To all,
I'm downloading 3.8 today. I have two questions:
1) We use Oracle 10g. Is there anything I need to be aware of for our
upgrade using Oracle 10g?
nope, regular procedure using rt-setup-database
3.8.1 has a change that may fix this. It's really bad idea to use
3.8.0 for a new installation when 3.8.1 available.
On Wed, Oct 8, 2008 at 6:38 PM, Gergely Polonkai [EMAIL PROTECTED] wrote:
Hello list,
I have just installed RT 3.8.0 on our team's server. Our browsers operate in
hungarian
On Wed, Oct 08, 2008 at 04:32:23PM +0100, Paul Broadwith wrote:
If I click to Reply to a message in an RT Ticket and add either CC, BCC
or both I get the following message immediately returned (obviously I
change some names to protect the guilty - they are in uppercase):
You've
I've followed the upgrade instructions but have the same problem with
attachments being corrupted in 3.8.1. Perhaps there is another issue that
has yet to be addressed? Nobody offered any suggestions to my previous post
on this subject so I assumed this was an unsolved issue still.
My earlier post
[please keep rt-users CCed]
On Oct 8, 2008, at 4:29 PM, Paul Broadwith wrote:
Hi Jesse,
Thanks for emailing me.
Can you be more specific? I have been through the RT_SiteConfig.pm
about
a dozen times today to see if I can figure out where it is and I am
none
the wiser. I have
To all,
The regular guy who has done our installs before is no longer
available, so I ended up with this little task. In trying to install
3.8.1, I ran into a couple problems. We do not use the default /opt/rt
directory, but a different one. I had instructions to run a
configuration
Felipe,
I edited my RT at a glance title by first copying the index.html file from
/opt/rt3/share/html to /opt/rt3/local/html and then modifying it. You may
need to create the /local/html directory if you haven't before. In this file
you will see on line 6 and line 81 (3.8.1) the text
Also, in order to see the changes don't forget to clear your Mason cache and
restart apache.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean McCreadie
Sent: Wednesday, October 08, 2008 2:58 PM
To: Gabriel Cadieux; Filipe José Silva Clemente;
John Rodger wrote:
I have the RT-Authen-ExternalAuth module running nicely on our RT server
and am using LDAP for all authentication, but I've run into a little
problem I was hoping someone could shed some light on. I need to
authenticate users in a separate domain in the same AD forest,
Hi,
I'm trying to do a search of tickets that are new and open,
but only if they don't depend on any other tickets or the tickets they
depend on has been resolved.
I had this so far:
( Status = 'new' OR Status = 'open' ) AND FinalPriority 0 AND Due '2
days' AND DependsOn = 'NULL'
Hi Kenn,
You might need to run the following to install a gcc and cc complier
before the 'make fixdeps' can correctly run and fix the dependencies.
#sudo apt-get install build-essential
#sudo apt-get install linux-headers-`uname -r`
I'm assuming that you're using Ubuntu. Hope this helps.
33 matches
Mail list logo
