It appears that tickets that are created from incoming emails with
attachments are the tickets that the custom fields are not working on.
I see a note in the modules history that attachments were broken and
fixed in a very early version. Any help appreciated at this point.
Thanks,
-Tim
-Ori
Keith A McDermott wrote:
> Ignore. Someone showed me how to turn on DBI_Trace (which I'm liking
> quite a bit) and, I will admit, I found a subtle password mis-type I've
> missed for the past few weeks of tinkering. Fix that, revert a few code
> changes and voila - RT works.
>
> Thanks for
Ignore. Someone showed me how to turn on DBI_Trace (which I'm liking
quite a bit) and, I will admit, I found a subtle password mis-type I've
missed for the past few weeks of tinkering. Fix that, revert a few code
changes and voila - RT works.
Thanks for the help,
Keith
Keith A McDermott wrot
More Info:
I can successfully connect through mysql command line tools, php test
script and through a test perl script with the default apache2 config.
This all leads me to it being something with RT's setup specifically.
Once I switch back to the RT apache config RT fails to connect to the
For these tickets I see that the scrips aren't even firing. I have
other scrips with the same conditions that are firing.
The condition is On Create and the stage is Transaction Create. Should
the Stage be Transaction Batch instead?
-Tim
-Original Message-
From: rt-users-boun...@lists
Good morning/afternoon/evening :)
I have some questions about the time worked field and tickets by mail.
Here is a brief rundown of how tickets work after regular business
hours.
Call comes in and is transferred to After-hour support
After-hours support has their own in-house (non-RT) tick
On Tue, Nov 18, 2008 at 10:37 PM, Tim Cutts wrote:
>
> On 18 Nov 2008, at 3:27 pm, Asif Iqbal wrote:
>
> What switches did you use to dump the mysql? I see few gotcha's about
>> using binary characters
>> and separate dump for attachment table and stuff
>>
>
> I haven't tested the attachments t
Hi all,
I have found a solution (I hope this is enough)
- add to the rt3/share/html/Elements/RT__Ticket/ColumnMap (RT 3.8.2)
Test => { #
name used in references
attribute => ”CF.{Test}”, # d
Hi Toby,
many thanks! :-)
Torsten
2009/4/9 Toby Darling
> Hi Torsten
>
> > Hi RT Gurus, i'm searching for a possible way to easily move a ticket
> > from a fixed Queue A to a fixed Queue B without using the "Basics"
> > Menu and Dropdown from the normal ticket editing view, i have to move
> >
On Mon 13.Apr'09 at 17:51:48 -0400, Jerrad Pierce wrote:
> On Mon, Apr 13, 2009 at 17:44, Paul Hirose wrote:
> > Incoming email to supp...@blah, which is routed via procmail to check for
> > spam. If it passes that, procmail does /opt/rt3/bin/rt-mailgate --queue
> > support --action comment
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