Re: [rt-users] Custom Fields Periodically not working
It appears that tickets that are created from incoming emails with attachments are the tickets that the custom fields are not working on. I see a note in the modules history that attachments were broken and fixed in a very early version. Any help appreciated at this point. Thanks, -Tim -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Tuesday, April 14, 2009 11:04 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Fields Periodically not working For these tickets I see that the scrips aren't even firing. I have other scrips with the same conditions that are firing. The condition is On Create and the stage is Transaction Create. Should the Stage be Transaction Batch instead? -Tim -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Monday, April 13, 2009 3:44 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom Fields Periodically not working Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I updated to Extract Custom Fields 2.0. We use a webform which validates an email generation to a queue. The form has not changed. In some tickets we will not have any custom fields loaded. The emails that create them visually look the same. Here is an example record from the Custom Field template: Description|body|Description:\s*(.+)\s*| I see that there are 2 options that are omitted, the parsing command and the final q or * option. Is there some reason that we could visually see the fields but they do not apply on seemingly random tickets? Does this have anything to do with MIME attachments? Any help greatly appreciated! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] unsubscribe
Keith A McDermott wrote:
> Ignore. Someone showed me how to turn on DBI_Trace (which I'm liking
> quite a bit) and, I will admit, I found a subtle password mis-type I've
> missed for the past few weeks of tinkering. Fix that, revert a few code
> changes and voila - RT works.
>
> Thanks for the help,
> Keith
>
> Keith A McDermott wrote:
>> More Info:
>>
>> I can successfully connect through mysql command line tools, php test
>> script and through a test perl script with the default apache2 config.
>> This all leads me to it being something with RT's setup specifically.
>> Once I switch back to the RT apache config RT fails to connect to the
>> db. This is when trying to connect from perl 5.8.8, apache2.2.3. The
>> local database was 5.0.32 which worked fine whereas the remote database
>> is 4.0.24 which does meet the minimum required version in the docs.
>>
>> Any other ideas I can try?
>>
>> Thanks,
>> Keith
>>
>> Raed El-Hames wrote:
>>
>>> Hi Keith;
>>>
>>> Most likely the problem is with the @hostname bit not being recognised
>>> correctly ..(and cauing permissions problems)
>>> try to login with rt_user from your rt server to the database via
>>> mysql client and tail your sql server log files to determine why
>>> rt_user is being denied.
>>>
>>> Regards;
>>> Roy
>>>
>>>
>>>
>>>
>>>
>>> Keith A McDermott wrote:
>>>
Thanks Odhiambo,
Yes - I can connect fine through the standard mysql tools from the same
host without issue however, I was trying "rt_user" previously. It
actually does fail when connecting with "rt_u...@hostname". As I
manually moved the database over, manually create the user and manually
granted the rights (I don't want to run make initialize-database against
our very stable and department-wide mysql server), I'll look through and
see what else I need to do.
Keith
Odhiambo Washington wrote:
> On Tue, Mar 31, 2009 at 4:59 PM, Keith A McDermott
> mailto:kmcde...@purdue.edu>> wrote:
>
> Hi there,
>
> I'm moving forward with my testing of RT 3.8.2.
>
> Setup:
> Virtual machine (Virtualbox) running RT3.8.2 in Debian Etch.
> Web port
> is forwarded to the virtual machine through the host but otherwise
> there
> is no access to the VM. I moved the database onto a production
> database
> server.
>
> RT_SiteConfig.pm has been altered to say:
> $DatabaseHost is set to dbproductionserver
> $DatabaseRTHost is set to the hostname of the vm host machine
>
> Problem:
> In the apache error logs, I get:
> DBI connect('dbname=rt;host=dbproductionhost','rt_user',...)
> failed:
> Access denied for user: 'rt_u...@hostmachinehostname' (Using
> password:
> YES) at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm
> line 106
> [Tue Mar 31 08:58:05 2009] [error] [client
> hostmachine.ip.goes.here]
> Connect Failed Access denied for user:
> 'rt_u...@hostmachinehostname'
> (Using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n
>
> And I get a 500 server error page returned to me. However, I
> can use
> the mysql command line tools from the virtual machine and connect
> just fine.
>
> Is there possibly a port that's being expected to be open that i
> need to
> forward or something else that I'm missing? This seemed like a
> pretty
> straightforward change in the beginning...
>
>
> It should be straighforward just as you say.
> Have you tested manually connecting to the DB like:
>
> mysql -h dbproductionserver -urt_u...@hostmachinehostname -pSec3t rt
>
> ?? Did it work?
>
> If not, then go to the dbproductionserver and give the necessary
> privileges for rt_user to connect:
>
> mysql> GRANT ALL ON rt.* TO rt_u...@hostmachinehostname IDENTIFIED BY
> "Sec3t";
> mysql> flush privileges;
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> "The only time a woman really succeeds in changing a man is when he is
> a baby."
> - Natalie Wood
>
>
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>> ___
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: ht
Re: [rt-users] Database relocated onto alternate server
Ignore. Someone showed me how to turn on DBI_Trace (which I'm liking
quite a bit) and, I will admit, I found a subtle password mis-type I've
missed for the past few weeks of tinkering. Fix that, revert a few code
changes and voila - RT works.
Thanks for the help,
Keith
Keith A McDermott wrote:
> More Info:
>
> I can successfully connect through mysql command line tools, php test
> script and through a test perl script with the default apache2 config.
> This all leads me to it being something with RT's setup specifically.
> Once I switch back to the RT apache config RT fails to connect to the
> db. This is when trying to connect from perl 5.8.8, apache2.2.3. The
> local database was 5.0.32 which worked fine whereas the remote database
> is 4.0.24 which does meet the minimum required version in the docs.
>
> Any other ideas I can try?
>
> Thanks,
> Keith
>
> Raed El-Hames wrote:
>
>> Hi Keith;
>>
>> Most likely the problem is with the @hostname bit not being recognised
>> correctly ..(and cauing permissions problems)
>> try to login with rt_user from your rt server to the database via
>> mysql client and tail your sql server log files to determine why
>> rt_user is being denied.
>>
>> Regards;
>> Roy
>>
>>
>>
>>
>>
>> Keith A McDermott wrote:
>>
>>> Thanks Odhiambo,
>>>
>>> Yes - I can connect fine through the standard mysql tools from the same
>>> host without issue however, I was trying "rt_user" previously. It
>>> actually does fail when connecting with "rt_u...@hostname". As I
>>> manually moved the database over, manually create the user and manually
>>> granted the rights (I don't want to run make initialize-database against
>>> our very stable and department-wide mysql server), I'll look through and
>>> see what else I need to do.
>>>
>>> Keith
>>>
>>> Odhiambo Washington wrote:
>>>
>>>
On Tue, Mar 31, 2009 at 4:59 PM, Keith A McDermott
mailto:kmcde...@purdue.edu>> wrote:
Hi there,
I'm moving forward with my testing of RT 3.8.2.
Setup:
Virtual machine (Virtualbox) running RT3.8.2 in Debian Etch.
Web port
is forwarded to the virtual machine through the host but otherwise
there
is no access to the VM. I moved the database onto a production
database
server.
RT_SiteConfig.pm has been altered to say:
$DatabaseHost is set to dbproductionserver
$DatabaseRTHost is set to the hostname of the vm host machine
Problem:
In the apache error logs, I get:
DBI connect('dbname=rt;host=dbproductionhost','rt_user',...)
failed:
Access denied for user: 'rt_u...@hostmachinehostname' (Using
password:
YES) at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm
line 106
[Tue Mar 31 08:58:05 2009] [error] [client
hostmachine.ip.goes.here]
Connect Failed Access denied for user:
'rt_u...@hostmachinehostname'
(Using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n
And I get a 500 server error page returned to me. However, I
can use
the mysql command line tools from the virtual machine and connect
just fine.
Is there possibly a port that's being expected to be open that i
need to
forward or something else that I'm missing? This seemed like a
pretty
straightforward change in the beginning...
It should be straighforward just as you say.
Have you tested manually connecting to the DB like:
mysql -h dbproductionserver -urt_u...@hostmachinehostname -pSec3t rt
?? Did it work?
If not, then go to the dbproductionserver and give the necessary
privileges for rt_user to connect:
mysql> GRANT ALL ON rt.* TO rt_u...@hostmachinehostname IDENTIFIED BY
"Sec3t";
mysql> flush privileges;
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"The only time a woman really succeeds in changing a man is when he is
a baby."
- Natalie Wood
>>> ___
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sa...@bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.b
Re: [rt-users] Database relocated onto alternate server
More Info:
I can successfully connect through mysql command line tools, php test
script and through a test perl script with the default apache2 config.
This all leads me to it being something with RT's setup specifically.
Once I switch back to the RT apache config RT fails to connect to the
db. This is when trying to connect from perl 5.8.8, apache2.2.3. The
local database was 5.0.32 which worked fine whereas the remote database
is 4.0.24 which does meet the minimum required version in the docs.
Any other ideas I can try?
Thanks,
Keith
Raed El-Hames wrote:
> Hi Keith;
>
> Most likely the problem is with the @hostname bit not being recognised
> correctly ..(and cauing permissions problems)
> try to login with rt_user from your rt server to the database via
> mysql client and tail your sql server log files to determine why
> rt_user is being denied.
>
> Regards;
> Roy
>
>
>
>
>
> Keith A McDermott wrote:
>> Thanks Odhiambo,
>>
>> Yes - I can connect fine through the standard mysql tools from the same
>> host without issue however, I was trying "rt_user" previously. It
>> actually does fail when connecting with "rt_u...@hostname". As I
>> manually moved the database over, manually create the user and manually
>> granted the rights (I don't want to run make initialize-database against
>> our very stable and department-wide mysql server), I'll look through and
>> see what else I need to do.
>>
>> Keith
>>
>> Odhiambo Washington wrote:
>>
>>> On Tue, Mar 31, 2009 at 4:59 PM, Keith A McDermott
>>> mailto:kmcde...@purdue.edu>> wrote:
>>>
>>> Hi there,
>>>
>>> I'm moving forward with my testing of RT 3.8.2.
>>>
>>> Setup:
>>> Virtual machine (Virtualbox) running RT3.8.2 in Debian Etch.
>>> Web port
>>> is forwarded to the virtual machine through the host but otherwise
>>> there
>>> is no access to the VM. I moved the database onto a production
>>> database
>>> server.
>>>
>>> RT_SiteConfig.pm has been altered to say:
>>> $DatabaseHost is set to dbproductionserver
>>> $DatabaseRTHost is set to the hostname of the vm host machine
>>>
>>> Problem:
>>> In the apache error logs, I get:
>>> DBI connect('dbname=rt;host=dbproductionhost','rt_user',...)
>>> failed:
>>> Access denied for user: 'rt_u...@hostmachinehostname' (Using
>>> password:
>>> YES) at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm
>>> line 106
>>> [Tue Mar 31 08:58:05 2009] [error] [client
>>> hostmachine.ip.goes.here]
>>> Connect Failed Access denied for user:
>>> 'rt_u...@hostmachinehostname'
>>> (Using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n
>>>
>>> And I get a 500 server error page returned to me. However, I
>>> can use
>>> the mysql command line tools from the virtual machine and connect
>>> just fine.
>>>
>>> Is there possibly a port that's being expected to be open that i
>>> need to
>>> forward or something else that I'm missing? This seemed like a
>>> pretty
>>> straightforward change in the beginning...
>>>
>>>
>>> It should be straighforward just as you say.
>>> Have you tested manually connecting to the DB like:
>>>
>>> mysql -h dbproductionserver -urt_u...@hostmachinehostname -pSec3t rt
>>>
>>> ?? Did it work?
>>>
>>> If not, then go to the dbproductionserver and give the necessary
>>> privileges for rt_user to connect:
>>>
>>> mysql> GRANT ALL ON rt.* TO rt_u...@hostmachinehostname IDENTIFIED BY
>>> "Sec3t";
>>> mysql> flush privileges;
>>>
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254733744121/+254722743223
>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>> "The only time a woman really succeeds in changing a man is when he is
>>> a baby."
>>> - Natalie Wood
>>>
>> ___
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sa...@bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Fields Periodically not working
For these tickets I see that the scrips aren't even firing. I have other scrips with the same conditions that are firing. The condition is On Create and the stage is Transaction Create. Should the Stage be Transaction Batch instead? -Tim -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Monday, April 13, 2009 3:44 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom Fields Periodically not working Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I updated to Extract Custom Fields 2.0. We use a webform which validates an email generation to a queue. The form has not changed. In some tickets we will not have any custom fields loaded. The emails that create them visually look the same. Here is an example record from the Custom Field template: Description|body|Description:\s*(.+)\s*| I see that there are 2 options that are omitted, the parsing command and the final q or * option. Is there some reason that we could visually see the fields but they do not apply on seemingly random tickets? Does this have anything to do with MIME attachments? Any help greatly appreciated! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Set Time Worked via email?
Good morning/afternoon/evening :) I have some questions about the time worked field and tickets by mail. Here is a brief rundown of how tickets work after regular business hours. Call comes in and is transferred to After-hour support After-hours support has their own in-house (non-RT) ticketing solution. IF a ticket is escalated to level 2 support, their system shoots off an email which is received by my RT system. It looks something like this: Owner: afterhours-support Status: stalled Requestor: john_sm...@yahoo.com Queue: AfterHours TimeWorked: 00:14:06 RealName - John Smith HomePhone - 360-555-1212 City - CityName State - State Password - None Problem - Caller is having a problem with his email in which he is unable to send or receive Solution - We checked all of his email settings and they are correct. Customer is having a hard time following directions, this is his first computer. We checked his firewall settings. They looked ok. We tried turning off Norton Firewall and email scanning as this will normally fix the issue. This did not fix the issue. Escalating. All the fields get set as they should except for TimeWorked. I tried to do it multiple ways, but unsuccessfully. I need to be able to have the exact time as well, Hours:Minutes:Seconds. Is this possible to do, and if so would someone be willing to explain to me how to do it :) Thanks in Advance for any help, Greg Evans gev...@hcc.net Hood Canal Communications ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade RT
On Tue, Nov 18, 2008 at 10:37 PM, Tim Cutts wrote: > > On 18 Nov 2008, at 3:27 pm, Asif Iqbal wrote: > > What switches did you use to dump the mysql? I see few gotcha's about >> using binary characters >> and separate dump for attachment table and stuff >> > > I haven't tested the attachments thoroughly yet, so I don't know whether it > worked. I just used one of our regular backup dumps, which isn't massively > complicated. Our RT instance is replicated, and we back up off the slave > using: > > mysqldump --defaults-extra-file=/mysql/data_3307/slave.cnf > --single-transaction --flush-logs --master-data=2 --all-databases -q | gzip > > backup.gz How do I do the mysqldump w/o locking ? > > > Are there particular attachment types I should look for to check whether > things are working? > > > Tim > > > -- > The Wellcome Trust Sanger Institute is operated by Genome ResearchLimited, > a charity registered in England with number 1021457 and acompany registered > in England with number 2742969, whose registeredoffice is 215 Euston Road, > London, NW1 2BE. > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] sort by Custom field
Hi all,
I have found a solution (I hope this is enough)
- add to the rt3/share/html/Elements/RT__Ticket/ColumnMap (RT 3.8.2)
Test => { #
name used in references
attribute => ”CF.{Test}”, # doing SortBy
title => ‘Test’,# this
is shown as header
value => sub {
my $CFName = ”Test”;# this is the
Custom Field name
my $values = $_[0]->CustomFieldValues( $CFName );
my @values = map {
(
($_->CustomFieldObj->Type eq 'Image')
? \($m->scomp( '/Elements/ShowCustomFieldImage',
Object => $_ ))
: $_->Content
),
\'',
} @{ $values->ItemsArrayRef };
pop @values; # Remove that last
return @values;
},
},
and than you can used '__Test__' in Tickets -> Advanced -> Format
I hope this is good for you,
Zodal
Ivan Samarin-2 wrote:
>
> Hello,
>
> Anyone have an idea how to do that?
> @Matt: could you find any solution?
>
> BR,
> Ivan
>
> 2009/3/17 Matt Hoover
>
>> I have some users asking to be able to "CLICK" on the headers in a
>> search.
>> Headers that contain custom fields are not clickable. How can I make
>> them
>> functional and clickable by our users?
>>
>> Matt
>>
>> ___
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>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sa...@bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
> ___
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sa...@bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
View this message in context:
http://www.nabble.com/sort-by-Custom-field-tp22550419p23038218.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
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Re: [rt-users] Move Ticket from Queue A to Queue B by a simple Link or Button
Hi Toby,
many thanks! :-)
Torsten
2009/4/9 Toby Darling
> Hi Torsten
>
> > Hi RT Gurus, i'm searching for a possible way to easily move a ticket
> > from a fixed Queue A to a fixed Queue B without using the "Basics"
> > Menu and Dropdown from the normal ticket editing view, i have to move
> > tickets with a single click on a link from queue a to queue b where
> > both queues are fixed. does anyone know a simple option to
> > /Ticket/Modify.html which can used for this?
>
> I did this by modifying html/Ticket/Elements/ShowTransaction, adding
>
> $titlebar_commands .=
> "[" .
> loc('Other_Queue') . "]";
>
> after the regular [Reply|Comment] section.
>
> Cheers
> Toby
>
> LEGAL NOTICE
> Unless expressly stated otherwise, information contained in this
> message is confidential. If this message is not intended for you,
> please inform postmas...@ccdc.cam.ac.uk and delete the message.
> The Cambridge Crystallographic Data Centre is a company Limited
> by Guarantee and a Registered Charity.
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--
MFG
Torsten Brumm
http://www.torsten-brumm.de
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Re: [rt-users] What happens to incoming email if apache/mysql is down?
On Mon 13.Apr'09 at 17:51:48 -0400, Jerrad Pierce wrote: > On Mon, Apr 13, 2009 at 17:44, Paul Hirose wrote: > > Incoming email to supp...@blah, which is routed via procmail to check for > > spam. If it passes that, procmail does /opt/rt3/bin/rt-mailgate --queue > > support --action comment --url http://localhost/ > > > > At that time, if the httpd or the mysqld is down, is the email lost? I'm > > guessing it is, as I don't see an obvious return value to pass back to > > sendmail that says delivery failed and to queue it up to try again. > Depends on your set-up. Generally it will bounce. No, it will not. rt-mailgate treats anything short of "Server says permission denied for that user" as "Temporary failure" causing your MTA to back off and try again. > > If you're running postfix, and this is a concern, > you can turn errors into soft-bounces for later recovery. > > -- > Cambridge Energy Alliance: Save money. Save the planet. > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > pgpb4C30eDVJ5.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
