Therefor i suppose u work with unix-like os installed on your web-server.
Are you logged in as root (i mean logged in your server)?
First of all, don't work as root %)!
Users in RT have such a field - unix name (stored in database as gecos).
You are logged in as root and rt user root has unix
Yep .. I tried that and works great but what if I wanted to be able to make
tickets from the command line as multiple users, for example, client
users... Creating unix shells for them would be a good solution but I found
one Sendmail! Or more like it.. SendEmail, a command line tool that lets
So, I'm installing RT-3.8.4 on a virgin system, for the most part using
an RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in
production (database/hostname differences). I've run the
testdeps/fixdeps bits repeatedly and they claim I'm up to date. I've
even used the CPAN r
Hello, Jo. Topics can be very useful for organizing your articles. On
the RTFM Documentation Intro there is a section on using topics to
organize and group your articles:
http://github.com/bestpractical/rtfm/blob/1d2d722dec013e3a1e55335a00c21b0ebeb8bed0/lib/RT/FM/Introduction.pod
I know
Hello
We saw, that on home page in X newest unowned tickets there are displayed
only tickets which are not older than 24h ours.
If there are some new unowned tickets, which are older, they are not
displayed here.
Is there some settings to set this ? So each unowned ticket will be
displayed
I had this problem (RTFM disappeared). What fixed it for me was to
clean up all the different plugins I had and put them on one line in
RT_SiteConfig.pm, like this:
Set(@Plugins,qw(RT::FM RT::IR RTx::EmailCompletion));
Then you can verify if they are loaded ok by checking:
as a fedora team developer, the first thing ill insist is that you
upgrade to f10 or newer. nothing in f3 is supported in mailing lists
or the irc chans we host, and is sounds as though something OS
related is the culprit at this point. perhaps youre missing http-devel?
On Tue, 4 Aug 2009, Brian
I had the same issue and found no help. I did see the offer for paid
services, which seems to condradict the idea that you can at least install
the software.
I personally had to crack open each file and examine the failure. I would
say 99% of the time it is going to be an upline dependency. IE
This is my first time on the list and hopefully this question is
appropriate for it.
I am a manager type who has been responsible for configuration and
communication of RT to our campus. I have a talented Perl developer
part-part time.
We have been live since 2-23-2009 and have had great
I've also found the O'Reilly book, RT::Essentials to be quite useful.
http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/ref=sr_1_1?ie=UTF8qid=1249394974sr=8-1
-Mike
--
From: Anton Krall akr...@intruder.com.mx
Sent: Monday, August 03,
Your install path looks strange, to say the least...
For instance, seaching my (working) 8.4 system (OS is Ububtu 8.0.4) for
Request.pm gives:
# find / -name Request.pm -print
/opt/rt3/lib/RT/Interface/Web/Request.pm
/usr/lib/perl5/DBI/Gofer/Request.pm
On Tue, Aug 04, 2009 at 02:43:33PM +0300, Brian Gallew wrote:
So, I'm installing RT-3.8.4 on a virgin system, for the most part using
an RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in
production (database/hostname differences). I've run the
testdeps/fixdeps bits
On Tue, Aug 04, 2009 at 08:57:58AM -0700, Joel Hartshorn wrote:
I had the same issue and found no help. I did see the offer for paid
services, which seems to condradict the idea that you can at least install
the software.
I personally had to crack open each file and examine the failure. I
Thx Mike, Ill take a look at it
From: Michael Ellis michael_el...@umanitoba.ca
Reply-To: Michael Ellis michael_el...@umanitoba.ca
Date: Tue, 4 Aug 2009 09:09:52 -0500
To: RT-USERS RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Just finished installing now what
I've also
Hi,
We're running rt 3.8.4.
We have one particular queue for which we conditionalize the email sent out
based on the creator of the transaction generating the email. We do this by
checking $Transaction-CreatorObj-Name in the template.
We'd also like to further customize the email based on who
http://wiki.bestpractical.com/view/ForkTemplate
--
Cambridge Energy Alliance: Save money. Save the planet.
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